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    Save A Lot

    3.5 (2 reviews)
    Open 8:00 am - 8:00 pm

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    7 years ago

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    Brian B.

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    Speedway

    Speedway

    2.0
    (1 review)
    0.2 mi

    Very disappointed with the interaction I had there today. I went in to buy cigarettes, which let me…read moresay I buy a lot. So I asked the cashier for "two packs of Newport 100 soft pack." During the transaction the cashier was polite and continued to talk with me. However I was unable to see the cigarettes that she rang up behind my other items. Otherwise I would've noticed and said something right away as I always check to make sure I'm getting the right thing. I did not fully see them before she placed everything into a bag. So once my card went through and I started to walk out, I realized she gave me kings. So I turned around and said excuse me I wanted 100's. The lady then proceeded to say that she didn't hear that, that I only said Newport soft pack.. Which I know that is not true bc I only smoke 100's. Also if that's all I said then why didn't she ask if I wanted kings or 100s to make sure? It would've also been nice if I could've seen that they were kings before the transaction was completed. Because when all was said and done she would not exchange them even though I did not leave the store and clearly stated that I wanted 100's. So it would be nice if the cashier would double check with the person on the kind and size asked for especially if they're not willing to exchange even when you haven't left the store. So I had to buy two more packs of cigarettes because someone else did not hear me correctly. And now I have two packs of cigarettes that I do not smoke and frankly can't afford to have because of someone else's mistake. Now I will say the cashier was polite and said that she was sorry afterwards. However I still feel that was very unfair that she did not clarify the size I asked for and the fact that I did not leave the store and had no way of tampering with them that she wouldn't exchange them. She was also claiming that her eyes would not stay open, covering them and squinting the entire time. So maybe it wasn't that she didn't hear me and she just happened to grab the wrong size? But instead of admitting to making a possible mistake she blamed me saying that I did not say 100's. When I know without a shadow of a doubt that I did say 100's. I do not order any king cigarettes ever so I know that is not possible.. Just very frustrating.

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    Save A Lot - grocery - Updated August 2026

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