I recently took my clock that needed repair to this shop. I was met by two women, one young and one older. The older woman did not look up or acknowledge my presence as I stood at the counter waiting for service. Eventually, the younger woman came to the counter and processed my clock for repair; she said someone would contact me when they determined what was wrong with the clock and the cost to fix it. I waited one week and stopped in to check on the price. Again, I stood at the counter for a period, before I realized there was an older man in the back; he could see the counter from where he sat. He finally got up and came to me and asked "Can I help you?" This man was so rude until I decided not to pay money or support this company. My clock was on the counter with a tag on it, and I reached for the clock to look at the tag. He grabbed the clock as I had one end and told me he needed to see the receipt for the clock. I told him I couldn't find the receipt, but the tag on the clock had my name on it. He told me I couldn't have my clock if I didn't give him the receipt and proceeded to snatch the clock from my hand while giving me a stern defiant look. They did not work on the clock because they neglected to tell me I had to give my consent before they would proceed with repairs. I dug through my purse and found the tag the younger women gave me when I left the clock for repairs the week before. I put the receipt on the counter as we went back and forth about the situation. I let him know there is a way to treat customers, and customers are the success or failure for any company. I planned to take my business to another company in the area; there was no way I would support the Savannah Clock Shop. I am not accustom to this type of disrespect, and I feel the owners of this company would benefit from a basic course to understand the importance of customer service. I gave them One-Star, and honestly, they didn't deserve that! read more

I am so pleased with Savannah Clock Shop. Chris has been to our home twice to repair first a grandmother clock & again today to repair a grandfather clock. During his first visit he took my Seth Thomas German mantle clock back to his shop to clean/repair & was able to return it today to repair my grandfather clock saving me a trip to Savannah to pick up. He's very efficient, kind & enjoyable to work with....truly delightful! He's shared knowledge I didn't know about any of my six chiming clocks. His service is excellent & prices very reasonable. I highly recommend! Mary Faith Hunt Hilton Head, SC read more

Very pleased with my recent visit to the Savannah Clock Shop! I initially tried to drop a couple of clocks, a month ago and the shop was not open during their stated hours. I tried again as there are few options in town and those clocks have been sitting in a corner of a room or inoperable for a while. It was time to decide if they were going to be fixed or heading to the trash can. We got there a little after 10 AM and brought in the two clocks. These were not old clocks or ones that were of significant value, one was a service award for 25 years and the other from my alma mater. The college clock needed a new battery operated movement as the old one, he explained had had a number of failures due to complexity of the chimes over powering the battery. The other one, he tried a new battery in and got it to work in short order. Which I had done over a year ago and did not get it to run.... He did say, the service clock had a similar movement which meant to me it may not last for long, but was ready to go. The owner then asked us if we were going to be around and we said we could come back around 3 PM. He told us that that was great as he could have it ready by then, and would charged me $35. True to his word it was up and running when we returned at 3:30 PM! Quality 5 - The clock is fixed and on display. Service 5 - Same Day Service! Even for a maybe simple repair, I'll take that any day! Friendly and knowledgeable owner/repairman. Price 5 - Very reasonable price for the movement replacement, given value of the clock. OA 4.5 - Note - A small deduction for store not being open, the first time we came by. read more

Savannah Clock Shop - My clock with new movement! - Clock Repair Near Me - Savannah, Georgia

Nice guy and very honest about my clock. He was knowledgeable about clocks in the marketplace. I did not buy nor sell here,but just got information about my clock. read more

Savannah Clock Shop - Clock Repair Near Me - Savannah, Georgia

We had Chris over to identify a problem, and fix grandmother clock. He put an all new mechanism in, in January, and then had a number of return calls between January and October "to get it to work correctly. Finally, he did a more in depth repair. Claimed he could not identify problem before ( although it was suppose to be a new unit) Was very angry that we sought 2nd opinion, and lectured us on how bad we were. Would not use him again. Was a waste of time and money. read more

I would highly recommend Savannah Clock for any grandfather clock repair. They were able to come to Hilton Head and get my clock working again! Great people and great customer service!! read more

Our 103 year old grandfather clock was in dire need of attention, especially after being moved from Colorado to Savannah. Chris came to our home, did a complete examination and ended up taking the clock mechanics with him. He advised everything that needed to be done would take at least 8 weeks however, we just wanted this up and running no matter how long. Upon a complete restoration, it sounds and is working beautifully. The tone is amazing and so far it's keeping excellent time. We are so happy that Chris was able to bring back what once was. We would highly recommend is expertise and knowledge. read more

Honest and reasonably priced services. Owner and wife have been doing this forever. The owner does all of the work himself and based on our experience looks for the best solution including giving his opinion on whether it makes sense to do the repair in light of the cost. In fact, with our clock he looked at the issue we had and tightened a nut and suggested us see if that quick free adjustment would solve the problem. He told me what repair would be needed and the cost if the quick fix didn't work. When we took it back to have the replacement part repair he even asked if we were sure we wanted to incur the cost or if we just wanted to save the cost of the repair and buy a similar new clock somewhere else instead. I told him thanks but no because our clock had been with us for a while and my wife wanted to keep it. He performed the repair in the promised timeframe and we are very satisfied customers. Definitely recommend! read more

Still poor service. What was supposed to be a 6-week job turned into 5 months. I finally picked up the clock, paying full quoted price. I returned around 5:00pm and the clock was correct. 7 hours later, the clock reads 9:45. Save time (get it?) and go somewhere else... even if it's South Carolina. read more

Very poor service. Took 5 months to fix a mantle clock. He came out to 8 months ago; to fix a Howard floor clock. He took the clock apart said the problem was a suspension spring had rusted and had broken, I have been to his shop 3 times in the last 2 months to see if he has a replacement suspension spring. I finally gave up and called a clock repair shop in South Carolina. read more

I took my chiming mantle clock in because it wasn't running. C said he could replace a broken spring. I said the clock is 25 years old. Could he replace the entire movement? Yes and then it would work like new, but it would cost more. I said OK. Ten days later I picked it up and it works fine. read more

Terrible service. Took my antique Regulator clock in simply for cleaning and after 5 1/2 months in the shop it doesn't work. Instead of fixing it, he puts the blame on me. He says that I don't know how to wind and hang it even though it worked fine for the 40 years I had it. Had to take the clock up to SC and they said that the Savannah Clock Shop has a bad reputation in the business. read more

Absolutely wonderful experience! I had brought in a wall clock my mother had given to me a few years ago that had just decided to not run anymore. It was more about sentimental value than anything, but I wanted it to at least tell time again. After they explained to me what all they'd be doing to check it over, I was given a reasonable time frame (4-6 weeks) to expect it to be finished and that they would give me a call when it was done. Sure enough, 4 weeks later I found a voice message in my phone from Savannah Clock Shop telling me it was all set to take home. When I got there, it worked perfectly and not only that but they explained to me what all I needed to do to clean and maintain it after I brought it home! The owner and his wife were very kind and understanding, and I highly recommend them if you have any problems with your clock. And they make house calls! read more

Chris came out to my house about a year ago and fixed my grandfather clock that had been in storage for a few years. It has worked perfectly since then. He also took my smaller 100+ year old mantle clock back to his shop and within a few weeks had it working like a charm as well. I thought he was very friendly, knowledgable and his pricing was reasonable. I would definitely use him again to service my clocks. read more

Extremely, kind and compassionate. Made a special effort to get an antique clock working in one day. The clock is working and home by my sick husband's bedside. I could not be happier. Rude, never. read more