I am really surprised by the bad reviews of this facility. Looking closely at them, I see that they…read moreare all quite old, I think the newest is at least 4 years old. I have been very pleased with the care that I have received at BIDMC Jamaica Plain. My doctor is the best doctor that I've had in my 69 years. She is smart, attentive, has a great sense of humor, and REALLY works with me. I feel like she really knows me and cares deeply about my health. I also find the front staff to be welcoming and helpful. I have never waited longer than 10 minutes in the waiting room, and usually it isn't even close to that long.

I used to give this place the benefit of the doubt, but no. I love my doctor. He is amazing and…read moremakese unafraid and comfortable. Truly I think the best doctor I have ever had. BUT I cannot stand this office. I won't even hide my frustration. 1.) one time while I was sat down to get a shot I asked for, I noticed she was setting up the wrong vile because I had the medicine on me. When she was about to prick me, I kindly asked if it was my depo because it looks different. She looked confused and asked why I didn't want something or other shot. I looked at her and said because I don't know what that is, I have an allergy to certain meds, and I just wanted my depo. 2.) one time I was sent to get my medication at a cvs and waited 40 mins to find out not only did they send me to the wrong location when I specifically had asked but they also hadn't sent it through to the correct location. 3.) the next time I come in and had called in advance to make sure I was scheduled and they had sent my order for my medicine through and when I arrived they said I had no appointment and couldn't give it too me. So I had to come back the next day. I came Back the next day after rearranging everything and of course the prescription hadn't been sent through. So it took an extra 40 mins while. I went to go get my depo from the cvs up the road. 4.) two days I called and asked to schedule an appointment for my depo shot. I asked if I should call before hand to make sure the prescription would be sent through. The lady on my phone assured me that everything was ok and it would be sent through. I said perfect, can you please be able to also schedule me for a physical? She said of course she would and seemed so nice. Then I arrive and my physical wasn't scheduled, was told I should have used the site and written them a message rather than called. I figured speaking to an actual person would be the best bet but CLEARLY I was wrong. I also found out that my prescription was not sent through. So now I am waiting for my prescription and have to wait about 3 hours for a physical which I was told I was lucky to have found this slot. No, I would be lucky if just ONE appointment would go right. I'm beyond irritated. Again doctor Melville is the only saving grace. Him alone I give 5 stars and same with the nice lady who draws blood, but everything else about this place is horrible and I'm now dreading every appoint I have to make!

We have been going to SJPHC for 2 years, ever since the birth of our son…read more Things we like a lot: -The location of the practice can't be beat, as we're right in JP. -Sick appointment policy -- call at 8 am on day of, and they get you in. -Warm and friendly staff, especially at the front desk Things that need work: -The pediatric waiting room is in desperate need of some new books or magazines. Things you have to live with: -Most of the time, the wait time hasn't been too bad. A few times, it's been awful. But I think that is more about the individual provider than the practice. -Yes, when you call, you're usually put on hold. But they're a busy practice with small staff, so what can you do. Other information about our experience: We initially had Dr. Rundquist as our pediatrician (picked randomly). Over the first two years of our son's life, we mostly felt lukewarm about her. She didn't blow us away with her bedside manner, but we also felt that our son (whose health is pretty straightforward) was doing fine and we liked the practice. An example of something that turned me off is at his 18-month well-visit. She went down a list of milestones and asked me which of them he'd achieved. At first, I said yes, and then I found myself honestly saying no to the whole second half of the set, getting progressively more worried that my son might have a serious developmental delay that I wasn't aware of. She finished the list and added, "Well, he's not meeting the 24-month milestones, but he's doing great on the 18-month ones." She was completely unaware that she had caused any panic on my end. Another example was that our son had a bad respiratory infection and -- after repeated visits to the clinic over the course of a week -- wound up getting taken via ambulance to the hospital. Dr. Rundquist never called to follow up, nor did she ever acknowledge at a future appointment that she'd last seen him on the way to the Children's ER. The breaking point was at his 2-year well visit where she was looking at his growth chart and asked me how tall his dad was, trying to project his future height. We are a two-mom family. The correct language would've been to ask if we knew how tall his biological/genetic father was. But I understand that not everyone has the right training/knowledge -- although this practice *is* in JP, not exactly lacking for same-sex couples -- so I simply corrected her, saying, "His sperm donor was about [this] tall." She didn't react to my correction, and didn't adjust her language. "OK, so if his dad was this tall, and you're that tall, then he should be..." Our son is two. He understands an incredible amount of language. I want him to have a pediatrician that can be bothered to remember that we're a two-mom family. This example I've given was hardly the first time she'd gotten this wrong, but it was the last. I found the center's executive director's information online and emailed to complain and ask for help switching. He responded immediately, apologized, and got me connected with a new pediatrician ASAP (Dr. Bastian, whom we've heard is wonderful but technically had no availability). I found his quick response and remediation to be very encouraging, and I'm now feeling a lot better about the practice.

I've been going here for over a decade, but today was the last straw. After three appointments in a…read morerow where I was kept waiting for 45 minutes and never even saw my doctor, I'm done. The appointment I made previous to this one didn't get into the computer system, somehow, even though I spoke with two different people on the phone about it before coming in. They seem to schedule appointments 15 minutes apart, which, not surprisingly, is not a good policy for the patients. As other reviewers have mentioned, the customer service side of things is the WORST. The phone situation is terrible, but the receptionists in Adult Medicine are also not very helpful in person. I've had pretty good experiences with the actual doctors, when I can actually get in to see them, although not the podiatrist who insisted my foot problems were due to high heels (I don't wear high heels, but he didn't believe me). But enough is enough. Convenient or not, it is time for me to move on and get aggravated with a different practice.

Dr. Melville has been my PCP for the past 6 months. During appointments, he generally sees me for…read moreat least 30 minutes, which is in excess of any PCP I've had in the past. He is kind, warm, thoughtful, and thorough. Not only does he address all of my medial concerns, but I always leave my appointments feeling like he really cared about me as a person. He was particularly kind about the issues I was facing as a military spouse. I highly recommend.

Dr, Melville is my PCP. He is very competent, thorough and caring. I see him monthly to pickup a…read moreprescription. He also gives me a mini-physical at that time although it is not technically required. So what could pass for a five minute visit takes about 30 minutes. Dr. Melville doesn't do this because he needs the business. His practice is growing; he told me of plans to add additional professionals to his staff and to move to a larger and newer office. I highly recommend Dr. Melville to anybody who needs a PCP.

Very Professional and Helpful. Any concerns that I have had regarding my health were handled very…read morewell and my questions were addressed. Thank You!

Worst dr ever....violated hippa 2 times....she is controlling...doesn't listen to patient..had…read moreseveral blood tests i had to retake because they screwed up...the office is old and smells really bad...I wouldn't send my worst enemy to her..and I really give her a 0 star

I waited one month for an appointment for an annual physical check. And they called me six days…read morebefore the appointment that I can't do that at their clinic because I am aged 24. I specifically asked when scheduling the appointment if doing it at an adolescent clinic can be a problem because of my age. And they said NOT A PROBLEM. wtf? This is the worst medical service I've ever had. They don't even know what kind of services they can provide?

Dr. Lara Antkowiak is always happy and friendly. She explains clearly and is a very good listener…read moreas well. Every time, we visit, she doesnt forget to give child books which my baby loves them. Thank you~~ :)

I've been a patient in the South End office since the last week of 2014. My PCP was a young man…read morenamed Dr Shi for the 1st year before he moved to SF. I have 7 herniated discs, 3 vertebrae compression fracture, no cartilage in my shoulders, wrists, or thumbs due to degenerative joint disease, and my mobility is extremely limited. Just getting from bed to the bathroom to the living room is a challenge every day. I am disabled, but was turned down for disability multiple times. That is not Fenway's fault. My PCP since has been a Dr named Ethan Brackett. With my sister's help, I started driving for Uber, then Grubhub, and now Lyft to support myself, but due to such limited mobility, I cannot work full-time. My physical therapy was managed poorly for almost a year and a half before I just stopped going. Getting there was too physically demanding for me and there seemed no chance at receiving help any other way. My pain has been managed with cyclobenzaprine (flexerall) which does not help me, does not increase mobility either. It only causes me to be too tired to drive, so I don't take it regularly. I was given Gabapentin which made me physically ill and didn't increase my mobility nor did it decrease my pain levels. The third medicine prescribed was Tramadol, which seems to be the lowest level of an opiate. Tramadol doesn't negate pain, but it does improve my mobility by about 5 to 10%, which is enough for me to get out of the house. My pain level is at a level 10 constantly, in every moment, which numerous shots of adrenaline due to constant shots of pain able to take a normal person to the ground. Doing basics like getting dressed, putting on and taking off clothes, leaving the house, and running even the most basic errands takes energy out of me to the point of not being able to move at some point during the day. Some days, I never make it out of the house. Also, I cannot sleep as moving at all shoots pain out of my shoulders, and the increased levels of adrenaline make it difficult to relax my mind and body enough to sleep. I've managed my pain via meditation for years, averaging less than 2 pills per day for over 7 years. However, in the last 6 months or so, I have taken more tramadol to get me to be able to move to sustain even the lowest levels of self-sustainability. I have asked for a stronger medication countless times, and the only answer I get is to take gabapentin, which makes me sick. The only sense I get is a sense of self-preservation and cover their own ass for Dr Brackett, Dr Shi previously, and the recent classless, condescending, combative Dr. Jatinder Gill of the Arnold Warfield Pain Center. Because of my age and ability to earn in the past, it seems I qualify for nothing that can help me, and despite referring me to an advocate, and a financial services advocate, these people have only emailed lists I could readily find on the internet. Are there any doctors out there who actually care about the patient's best interest instead of just pawning the patient off of on someone else once their pain level reaches an insane level which makes it difficult to live? About calling and communicating with Doctor's through the patient portal, about making appointments and connecting different people with information throughout my care, Fenway South End has been good. The people there may be overwhelmed, but they take care of me and my past requests as soon as they can. They do so in a pleasant manner. They are really smiley, but I understand the stress they are under, so I am patient and kind and appreciate all of their hard work. This is why I rated Fenway South End a 3 star review. They are not horrible, but I certainly don't feel I have a doctor who is really ready to help me. I feel like I am getting a big stiff arm as long as I am in pain and as long as I am not completely incapacitated.

I've been a patient here for several years and always appreciated the clinical care, but my recent…read moreexperience with billing was extremely concerning. In August 2025 I had a short telehealth visit solely to renew my PrEP prescription -- something I have done routinely for years under the same insurance plan, which covers preventive visits. Despite this, I was billed for services that were never provided and should not have been charged at all. Over the following six months, I made multiple calls to the billing department, waited on hold for hours, contacted my insurer several times, and repeatedly received different explanations or was told to wait for a review that never seemed to happen. During this time, the balance was even sent to collections. Only after I escalated the issue directly to executive leadership was the error reviewed and corrected within a few hours. I appreciate that the leadership team ultimately fixed the problem, but it is deeply troubling that it required that level of escalation to resolve what was essentially a straightforward coding error confirmed by both my medical record and insurer. If you use this provider, I strongly recommend monitoring your bills closely and documenting every interaction with billing. The clinical staff may be excellent, but the billing process can be extremely difficult to navigate if something goes wrong. I hope this review helps others avoid the amount of time, stress, and effort this situation required.

Below is the placeholder for a proper review…read more In case I don't get back to it, I absolutely recommend Dr. Zivich. If I had any complaints, it would be that with Dr. Zivich as my primary physician, I've completely lost my blinders to the twisted system that is mainstream US healthcare. Not to mention how badly the broken system contorts good healthcare providers. Anyone who survives the mainstream churn that is medical and clinical education in the US-- and retains their empathy and capacity for critical thought--has my respect and recommendation. Wait times are excellent, office clean & comfortable, and the best healthcare support staff I've ever encountered.

The absolute best! I had my laser hair removal service with Amanda, and she was amazing, patient,…read moreand fun! I highly recommend this place :)

Dr. Zinner might be fine for obstetrical care, but I don't trust her with gynecological care. I had…read moreto self advocate over a period of six months to get diagnostic work ups for breast and gyn issues. I was diagnosed with breast cancer and later vaginal wall cancer. Both of these were overlooked and I was made to feel hypochondriacal because I wanted further testing. I changed physicians and was treated professionally for both cancers.

After the recommendations and reviews from Yelp, I called Dr. Zinner and made an appointment…read more Wow, I love her! She saw me quickly, and sat me in her office going over my history, before launching into the examine. She made me feel very comfortable and was very personable. While waiting in her waiting room, I was surrounded by all these pregnant mothers, and they all seemed very happy and confident with her treatment, so that made me feel better, as well. BTW, she is taking new clients again! I will be recommending her to every woman I know, who needs a new GYN. I hope she someday becomes aware of her fan following at Yelp!

My initial impression of Dr. Holtzman during my first and only exam on 10/28/24 was not an…read moreentirely positive one. I found his non-medical questions about my personal life unnecessarily intrusive. (I'd already been asked and answered a couple of those questions online as part of the required Zocdoc new patient intake by his office.) One of these was "What is your sexual orientation?" As with Zocdoc, I told him I was straight. He replied with a smile: "Maybe a straight guy who also sleeps with men?" (I believe his precise words were "Heterosexual meaning you like just women, or women and men?") Which left me slack-jawed. A couple unspoken thoughts crossed my mind in quick succession: "Huh? Wouldn't such a guy be a bisexual?" Followed by a recognition of his obvious insinuation, which I found as unprofessional as it was inaccurate. It may be appropriate for a physician to ask a patient's sexual orientation today (I'm 71), but hardly professional to suggest a different orientation to the patient. His next question was "When did you last have sex?" despite the fact that I came to this first office visit presenting no complaints, let alone symptoms, that might suggest an STD or anything else of a sexual nature. Frankly, I had to wonder what the dude's agenda was. He insisted on giving me a referal to his dermatologist colleague, despite my telling him I had seen two dermatologists ---working together--less than a year earlier as a part of the excision of a couple benign facial blemishes. Then when the results of my Qwest lab bloodwork of a week later came back, liver enzymes AST and ALT in my blood were abnormally high, so I messaged him for his interpretation. Unlike my previous PCPs, who would offer a brief interpretation via their patient portals, his terse response was: "See me." Which I interpreted as another office visit. Fortunately, I subsequnetly remembered that I had taken large doses of acetaminophen at the time of the blood draws due to cold symptoms, which temporarily elevates these enzymes' levels. (Mystery solved and money saved.) But I noted his attempt to turn my simple portal inquiry into a billable office visit, not (in fairness to him) unusual in today's profit-focused US medical industry. As physician/author Elizabeth Rosenthal has written: "The 'first do no harm' directive has been replaced with 'first leave no money on the table' ". In the year that followed, he cooperatively issued for me two gastroenterologist referrals with a recommendation for a colonoscopy, (although I should note that the first referral was for a gastroenterologist conncted to a facility from which a hospital approved post-sedated procedure ride home was unavailable to me, which limitation I had made very clear to him during the 10/2024 exam, thus the need for the second referral. In summary, I had no reason to question Dr. Holtzman's overall medical competence, but also no desire to remain in his practice.

STAY AWAY! Completely disorganized and incompetent. Allowed me to book online with zero flags and…read morethen the morning of my appointment left me a voicemail telling that me new patients can't book online and cancelled my appointment for which I needed immediate medical care. Then when I saw a PCP (SHRINKHALA SWAROOP, NP) and had made it clear which insurance I had, the PCP referred me to a specialist that was outside my network and I am in the process of dealing with the hassle of trying to not pay $500 for this. I have never had a PCP refer me to a non-network specialist. Big surprise and I'm enduring a headache and pursuing legal options. Not impressed.