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    Saratoga Homes

    1.5 (77 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Saratoga Homes

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    If I can give this place 0 I 1000% would. I cannot believe the level of unprofessionalism that these people displayed. The fact that they can sleep at night knowing that they are trying to sell these type of homes to others is disgusting. My husband and I were buying a home from them and asked them to fix a few discrepancies and there solution to that was to terminate the contract and never work with us again. Most outrages thing ever!! They also refused to give us our earnest money back, we were still willing to go through with purchasing the home as long as these discrepancies were fixed and this is how they treated us! PLEASE read the reviews, I found many others that went through the same thing as we did and found out after the fact. Read Facebook reviews too.

    Tania C.

    Don't recommend getting your home built by them! Closed in April 2022, it's November and I am chasing the warranty manager Sergio for follow up. Had a Great construction manager name Matt, but there is so much he can do! This company is overworking him. I've taken so many days of PTO for appt that they've set and nobody shows up. Like I said, six months in and still wishing to get repairs fixed from my 30 day walk. Stay away from Saratoga! They also did poor workmanship on my windows for the flashing. Pictures are included, still going back and forth. Sergio claims it's not defective, when paying for a new house this is unacceptable! If I could do this process again, I would never use Sarasota! My neighbors had other builders with a better experience. Look Saratoga up on BBB, yelp, google, and community pages all the comments are true! They have 95% bad reviews. Speaking to neighbors who used them is on almost 2 years waiting for repairs from their 30 day walk. Can't even speak to anyone above Sergio, he refuses to share their information. Taking this to my broker.

    The unfixed light fixture
    Karen F.

    I would NOT RECOMMEND buying a home with Saratoga. We were promised that any issues we had with buying our new home would be fixed in one month. We are going on five months living in the house and it has been one excuse after another to why they haven't been able to get the stuff fixed. Stuff that should have been fixed before we moved in. Bad paint jobs, cracked tiles, the list is endless.

    Fernanda V.

    Great service, amazing staff. Always willing to help! houses are beautiful unique finishes

    g B.

    This is my last resort after giving Saratoga every opportunity to fix the issues in my home. I had to take off from work over 5 times to be there to fix the issues in my home but every time I am left with incomplete projects or completely horrible work. I am a realtor, and I sold many new construction homes, and I never experienced this type of customer service. I moved to the El Paso area last year from Killeen, and because of the amazing reputation in Killeen I felt comfortable to buy a Saratoga home in El Paso. Big Mistake! The front desk employees are absolutely rude and unpleasant to talk to. I had to jump through hoops to get the supervisors contact info. Armando has been pleasant to work with and I believe he has done everything on his part to fix the situation however the workers are falling short. The upstairs bedroom won't stay cool in summer and won't stay warm in winter. They had missed 10 packs of blow insulation in the attic and that was added after 6 weeks after closing on my home. They continued to come out to adjust the a/c unit, but the issue was never fixed. My daughter can't use her room because it unbearable. I decided to get a 3rd party inspection done and it revealed lots of issues in my home. The weeping holes on my windows were completely covered in stucco, the ceilings look very uneven. After talking to Rocky, they scheduled another repair for all the issues that were found, and the results are absolutely horrendous. There are holes in my stucco because they tried to scrape the weep holes free. I sent rocky an email with all the issues that weren't addressed and the unsatisfactory work. The response I got is very unprofessional. As a single woman I feel that I am not being taken serious even though I am in professional real estate agent. I will not recommend Saratoga to any of my clients. I am very upset with the quality of work.

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    Review Highlights - Saratoga Homes

    Saratoga holds itself and all of its employees to a standard of high professionalism.

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    KB Realty

    KB Realty

    (5 reviews)

    So KB is the Same as Reliant Property Management. They just changed names. I had rented one of…read moretheir properties a few years back. BEWARE! The realtor had originally showed me the property, and explained that the owner was a rather rich guy from California and that, Reliant Property Management was just managing the property. So I leased the property, and the second year, Reliant said that the so called owner was going up 23% on the rent. Then I asked my boyfriend to help me do some research, and what we found out was pretty shocking. So we found out that so called Reliant Property Management is just a shell company that collects rent for a local El Paso realty company, and the so-called property owner (Is not a rich guy from California), he is just the owner of that realty company here in El Paso, Tx. His name starts with a "G", so I will leave it at that. So Mr. "G" just buys up run down places, fixes them a bit (poorly), and then just charges premium rental rates and has his shell company, Reliant, collect the rent for him. The other shocking thing is that I saw one of his employees at a club a few weeks back, and she stated that Mr "G" is actually working behind the scenes with other El Paso property owners to raise average rental rates way up high in El Paso at the same time. That is called price fixing, and is very illegal. So we have reported Mr "G" and his shell company and illegal operation. Stay far away from any property leased by Reliant Property Management. Also, just to note that Reliant (Really, Mr. "G") will also get started on your lease renewal, late. He will wait until there is about 5-10 days left under your old contract, until he will issue you the actual new contract to sign, (and besides the huge 20%+ rent increases that he will notify you about 2 weeks earlier, with the unofficial renewal, he likes to also make some strange additional requirements / demands, (which are alterations to your original lease), that he only gives you 5-10 days to decide on (as he does not include these changes with your earlier rent renewal quote / proposal, and If you think about it for a couple days, and don't like his strange lease alterations, and tell Reliant that you do not agree to the new lease with them, then Reliant (Mr. G) will want you out immediately in the 2-3 days that you have left on your old lease, and (Only a day after, he will initiate an eviction) (Even through he wants a 30 day notice, if you want to initiate an end of a Renewal with him, he wants you out in just a couple of days), which is also illegal. He uses Reliant to institute these illegal activities for him. So if you own a property, avoid them to manage your property, and if you are a person / tenant seeking a place to live, definitely avoid them. The only reason they have close to a 5 Star average on Facebook Reviews is because of course you have to be added as their friend, before they allow you to add a review on Facebook. Their Yelp shows their real colors, is about a 3.0 (while still stuffed with many False-Positive Reviews. Their staff of course tries to contest each bad review by trying to have one of their friends add a new positive review. Without all of the phony good reviews their Yelp would be about 1.2 Stars.

    Anything to make the sale…read more BUYER BEWARE I had an agent that talked a big game. She showed me house after house. Her go-to- phrase was "Don't worry, it will be fixed before you move in." WRONG I used a VA loan to purchase the house. When I moved in, it was in worse shape than when it was shown. Windows never got repaired. I'm still missing a gate to the back yard. On top of that, as I started to use the house, I discovered more and more things wrong. She quickly passed the responsibility off to the seller (that's a whole other issue) and even threw her own handyman under the bus. If you choose to use this company, make sure that all of the utilities are turned on and you inspect EVERYTHING before you put ink to paper. Make sure your agent does all of the things that they say they will do! It could end up costing you a lot of time, money and heartache if you don't!

    El Paso Rentals and Realty - EAST- 9007 Darlina @ $875 Fantastic location- 2BR, 1BA Duplex;  more info GO www.ElPasoRentalsAndRealty.com

    El Paso Rentals and Realty

    (2 reviews)

    Tom was the property manager for my house. It was often difficult to reach him and the payment from…read morethe tenant was not always distributed on time even though the tenant promptly paid at the beginning of the month. When the tenant left this year, there were several things that were damaged. If Tom had been doing his inspections regularly he should have notified me so the tenant could be held accountable. I was left with nearly three thousand dollars in repair costs. I promptly fired him and hired a more professional organization.

    I have used Tom Wiggins, owner of El Paso Rentals and Realty, as my Property Manager of 5902…read moreRedstone Mesa Court, El Paso, Texas, for almost 5 years and still counting. I am totally pleased with Tom's ability to keep my house continuously rented with quality tenants who know how to properly maintain it. Tom knows his business and is a no nonsense guy. He holds the tenant reasonably accountable for any damages beyond fair wear and tear. Consequently my house is in the same excellent condition as when I left it. Tom is a man of utmost integrity and professionalism. He is very personable and a great communicator. He keeps me fully apprised of any problems with my house in a timely manner. He also responds promptly to any questions that I have. I highly recommend El Paso Rentals and Realty to professionally manage all of your house rental or purchase needs. C. Enright, Homeowner

    Jessica Ortiz- TX Real Estate Broker - Jessica Ortiz - Real Estate Broker

    Jessica Ortiz- TX Real Estate Broker

    (3 reviews)

    Jessica fell sick, and as the conscientious person that she is, enlisted her husband, Joe, also an…read moreagent and contractor, to call me back. Her husband Joe was fantastic, walked me through the comps sold near a family home, gave me an estimated 'sell-price' range that served as an important guideline for me and my family. I'm grateful for his assistance and Jessica's encouragement. Joe also offered to join a family Zoom call to answer my fam's questions. Amazing and almost unheard of.

    Jessica and her Assistant Valeria Uribe were and are the most ethical, responsive, accommodating,…read morerealty Agents I've ever had the pleasure of working with!! I'm an out of state homeowner in El Paso and was searching for a local realtor to help me sell my house which was in utter disarray. I contacted several realtors and of that only 2 responded. Jessica and one other. The other "Ran" away after I advised o wanted to sell "as is", not enough commission I'm guessing. When Jessica contacted me and saw the home, I have to admit I thought she was going to run as well. However, I was totally wrong!! She explained her strategy and ideas and she started working her magic. During the process I took notice of the outstanding qualities she brings to her clients. She is ethical, aggressive when she needs to be, communicates regarding the processes and reps as they occur, good and not so good. Plus periodically her assistant Valeria would take her place in order that communication was steadily and consistently flowing. An issue arose with a potential buyer and Jessica really showed her client customer service by protecting my interests. Needless to say, I took time to offer details of my experience with Realtor Jessica Ortiz because sometimes good reputable services are difficult to find. So with that said, if you're selling or buying a home in the El Paso area, if you contract with Jessica Ortiz and her assistant Valeria Uribe, your interests, wishes, and real estate needs will absolutely be a top priority for these 2 professionals!!

    Saratoga Homes - realestatesvcs - Updated May 2026

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