I came here to do my yearly income tax. I never had an issue with doing these with tax preparers until I had the unfortunate circumstance of visiting this place. When I did my income tax, I somehow had to pay a staggering $5,400 back to the government. It turns out that the tax preparer did my taxes wrong. They said the manager Sarah would be in later that day but that was a bold faced lie as Sarah said she wasn't coming in at all. I had to waste time by coming here 3 times because of their incompetence. They also lied to me by saying it would cost me $150 to do my taxes here when it was really $200. XL Tax Services cost me $135 and Hackers Accounting cost me $350.
This whole situation caused me great stress as I was charged around $5,400 because of their own mistake. I don't understand why they have people working here who don't have sufficient experience doing taxes. I thought Sarah would solve my issues but she had no idea how to fix my problem and was learning how to do so herself. So is everyone working here not actually experienced in doing taxes? She eventually figured it out but it was such an awful experience dealing with multiple lies and multiple stupid people who didn't know what they were doing. I even overheard her talking to IRS avoiding responsibility when it was her office's fault that I was in this situation to begin with. The biggest irony is that their catch phrase is "Tax's Done Right" when all they did was make gigantic mistakes with my income tax. Avoid this place at all costs. read more