Mark came to the house and gave a real quote. He cares about his staff and they do a great job…read morebeing flexible with the special projects in a house with 13 dogs. Grateful for their help!

Great prices, good cleaners and easy to schedule…read more Highly recommend Thorough cleaning. Changes sheets - does a great job cleaning

I have AuDHD and keeping a house consistently clean is one of my failings. Top Shelf helps me…read morereset, and takes that weight off my chest. Everything was so clean! Neurodivergent friendly!

I had a terrible experience with this company and its owner, Simon, over what ultimately turned out…read moreto be a miscommunication. I initially contacted this company in April to schedule cleaning services. After that, months passed without any reminders or follow-up communication, so I assumed the appointment had fallen through and hired another cleaning company instead. Then, on August 7, I suddenly received three text messages saying the cleaners were on their way, followed by another asking whether I wanted my refrigerator cleaned. I was in the middle of moving and didn't immediately see the first messages. When I saw the refrigerator text, I called right away because I was confused about how anyone had gotten into my house while I was away. I hadn't received any recent communication about an appointment since April. I reached the answering service instead of the company directly and asked them to have the cleaners leave my home immediately since no one was there. It turned out my husband had accidentally left the front door unlocked when he rushed out. Simon then called me and immediately began blaming me for not remembering an appointment from four months earlier, despite no reminders reaching me. He was rude, dismissive, and eventually hung up on me. When I called back, I again reached the answering service and explained the situation. I asked them to tell Simon that we wanted the cleaners to leave or we would have to contact the police because they were inside our home without our knowledge. Simon called again and said he was on vacation in Virginia. He claimed reminder emails had been sent. When I asked him to confirm the email address because I wanted to see if the messages had gone to my spam folder, he refused, saying he was on the beach and wasn't going to check. He also told me he had cleaned over 70 homes without issues. I responded that my experience was still valid regardless of his past business history. He eventually said his staff would leave since I had mentioned calling the police. Later, when we returned home, my husband noticed that a pair of shoes and his tool kit, which had been left on the counter, were missing. We also found trash left throughout the house, and the small amount of cleaning that had been done was not satisfactory. What concerned us most was discovering that our legally owned firearm, which had been hidden, had been moved along with its magazine and ammunition. We saw no reason why anyone should have been accessing that area of our home. My husband contacted Simon about the missing items, and Simon simply told him to call the police before hanging up. After that, Simon sent me multiple text messages from his personal phone, including screenshots from April, insisting his employees had not taken anything. I replied that we would allow the proper authorities to handle the matter and asked him to stop contacting me. He continued sending messages, so I told him that any further unwanted communication would be considered harassment. After speaking with my attorney, I requested Simon's or his attorney's contact information so all future communication could go through the proper channels. At that point, he finally sent a screenshot showing that my email address had been entered incorrectly in their system. That explained why I never received any appointment reminders. My question is simple: if the company had my correct phone number, why weren't appointment reminders sent by text after months of no communication? This situation escalated unnecessarily because of poor communication and an unprofessional response from the owner. Instead of addressing our concerns respectfully, we were met with hostility. We have reported the missing items to local law enforcement and will allow the appropriate authorities to handle the matter going forward. I hope the company improves its communication and customer service so others do not have a similar experience.

Great communication, super nice, reasonably priced, and did a thorough job cleaning my apartment…read more I will definitely call her again!

The best of the best! Ashley was very professional, thorough, and to be honest, she cleaned my 2x2…read moreso great that it made me sad to move out Honestly, she is very kind, productive, and genuine! Will certainly hire again, and for anyone needing cleaning, look no further!

They cut corners & services that should have been provided in the "deep clean" were not. They were…read morehere for 4 hours and there was still dust on surfaces, water marks on glass, & marks in toilet. Attention to detail was lost. It was a wipe & move on type of cleaning.There was also a language barrier, making it very hard to express what you wanted done or what cleaning products you wanted used on your home.They did offer to come back to do the windows & blinds but that was after I brought it to their attention & was told it was an extra service when I was told it was apart of the deep clean. Also some texts were in Spanish, luckily I know some so could understand some. Overall, wouldn't ask them back. Ladies were kind but the cleaning was inconsistent.

They do great work! I started with a deep clean and when the girls were done, my house was…read moreSPOTLESS. Now a team comes every other week to keep my place in top condition. Even when I had a small issue, Anghel sent someone out that same day to fix it. The girls are also kind and friendly. 10/10 recommend

Incredibly kind, uses an individual approach for each customer, thorough follow-up, WELL worth the…read moremoney, genuinely cares about the clients and their wellbeing, and does the job from a place of kindness intention and care. Was willing to do a deep-clean move out on a last minute notice and made sure to keep in consistent contact before, during, and after the clean. Took photos for accountability for herself, us and the landlord. Thank you!

Missy and her team are awesome! They did a fantastic job getting my house ready to be listed. They…read moreare very thorough, reasonably priced, and made the kitchen and bath sparkle. Missy was very accommodating to my schedule as I had different vendors working on the house too. I highly recommend them!!!!

Great work done on my previous home. Real professional. Works better than new. Right price tooread more

The guys show up with a dirty moving truck no security messures like shrink wrap dollies or…read moreblankets they were 1 hr late and expected me to provide the furniture covers and break down my own furniture. They left my white suede car bed at the moving location because I couldn't break my son's bed down. My son has to sleep on the floor until i can recover the bed frame. The job ended late lastnight and do you know they got their money but drove off with my sons bed rails. I had to get in my car to meet them to recover my son's bed rails. Not a good experience AT ALL.

Been using them for many years. Always happy with their service and able to talk directly with the…read moreowner if any issue.

We began using Regal Maid several months ago. Karen and Amanda do a sparkling clean job every…read moreweek! They're friendly, professional and timely. They do a thorough job, more so than past cleaners at a very reasonable guaranteed rate. The owner takes pride in his company and rightfully so. I highly recommend Regal Maid. Thanks

Great service. Cleaners were on time and did a fantastic job. Everyone I talked to was very…read morefriendly! Will definitely recommend!