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Santos Bernadette MD

3.0 (2 reviews)

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2 months ago

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The Villages Health

The Villages Health

3.7(3 reviews)
10.3 mi

87 yr old male 2 visits in 3-4 days. Last visit done 12/30/25 at 2:30AM. Former LEO been in many…read moreEr's and many due to my list of serious health problems. Review based on 2 visits so far. Impressions: Friendly, helpful including Security. The Nursing staff I interacted with were friendly and dedicated and focused, extremely knowledgeable and seemed born to this job as a well oiled team. The CAT scan Impressions were detailed and addressed long standing health chronic conditions never found in any previous CAT or MRI including recent. They were missed for many previous years and now getting the attention they deserve. Doctors on hand are available and follow your progress. FINAL THOUGHT FOR 2 VISITS: Every possible test was run for a complete DX to get you on proper meds and get you home. Merry Christmas.

I was deeply disappointed by how this healthcare company handled its patients and staff before and…read moreafter bankruptcy. After years of building trust within the community, the company went bankrupt and sold to CenterWell Senior Primary Care, leaving many longtime patients -- especially veterans relying on Tricare as their primary insurance -- feeling abandoned. Veterans who served this country deserved continuity of care and transparency, not sudden disruption and uncertainty. Many patients had established relationships with their doctors for years, only to find themselves scrambling to locate new providers and navigate insurance confusion during an already stressful transition. What makes this even more frustrating is that public statements during the sale process suggested patients would continue to have access to their insurance coverage under the new ownership structure. Yet many patients later experienced uncertainty or loss of access depending on their plan participation and contract negotiations. The bankruptcy itself was tied to massive Medicare billing discrepancies reportedly totaling hundreds of millions of dollars. Unfortunately, it feels like the people who paid the price were the patients -- particularly seniors and veterans who depended on stable healthcare access. Healthcare organizations should prioritize patient care and loyalty during transitions, not leave vulnerable populations feeling discarded. I sincerely hope veterans and affected patients receive the support and continuity of care they deserve moving forward.

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The Villages Health
The Villages Health
The Villages Health

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The Villages Health Pinellas Care Center

The Villages Health Pinellas Care Center

3.8(6 reviews)
8.9 mi

Excellent service and support. I aways feel like I am walking into a five-star hotel when I enter…read more The facilities are immaculate, the staff is quick, professional and supportive. Dr. Kaplan is great. Always gives me time, to discuss my health, listens and is responsive.

I was deeply disappointed by how this healthcare company handled its patients and staff before and…read moreafter bankruptcy. After years of building trust within the community, the company went bankrupt and sold to CenterWell Senior Primary Care, leaving many longtime patients -- especially veterans relying on Tricare as their primary insurance -- feeling abandoned. Veterans who served this country deserved continuity of care and transparency, not sudden disruption and uncertainty. Many patients had established relationships with their doctors for years, only to find themselves scrambling to locate new providers and navigate insurance confusion during an already stressful transition. What makes this even more frustrating is that public statements during the sale process suggested patients would continue to have access to their insurance coverage under the new ownership structure. Yet many patients later experienced uncertainty or loss of access depending on their plan participation and contract negotiations. The bankruptcy itself was tied to massive Medicare billing discrepancies reportedly totaling hundreds of millions of dollars. Unfortunately, it feels like the people who paid the price were the patients -- particularly seniors and veterans who depended on stable healthcare access. Healthcare organizations should prioritize patient care and loyalty during transitions, not leave vulnerable populations feeling discarded. I sincerely hope veterans and affected patients receive the support and continuity of care they deserve moving forward.

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The Villages Health Pinellas Care Center
The Villages Health Pinellas Care Center
The Villages Health Pinellas Care Center

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Santos Bernadette MD - physicians - Updated May 2026

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