OVERPRICED- RUDE STAFF- DO NOT WASTE YOUR TIME AND MONEY We recently moved to the area and purchased three season passes for our family -- that are quite pricey, which we were happy to pay based on the staff's promise that grandparents could use the passes if our husbands couldn't attend. However, when we visited with the grandparents, we were told this was not allowed, and were forced to pay over $100 extra at the gate -- despite being clearly told otherwise when we bought the passes. When I contacted the park about this, I received a patronizing response and was told there would be no compensation. Unfortunately, this attitude reflects our broader experience with the staff. During two visits, we encountered rude and unprofessional behavior, particularly at the ice cream shop and gift shop. I even witnessed a staff member aggressively yelling at a child with special needs and saying incredibly inappropriate things to his mother -- behavior that left other guests, including my own children, shocked. This park advertises itself as family-friendly, but that wasn't our experience. What should have been a magical and welcoming place for kids turned out to be a series of disappointments and poor treatment -- made worse by a total lack of accountability from management. We had hoped to make Santa's Village part of our regular family outings for years to come, but after how we've been treated, we won't be returning -- and I'll be advising friends and family to spend their money elsewhere read more

This place is so unique and unforgettable. It's perfect for kids 2to 7. They have a myriad of kiddie rides, boat rides, mini golf, aerial tree top trekking, elf school and cookie decorating. Probably more but we didn't get through everything we wanted to do before it closed and we were there 11 to 3. My kids absolutely adored this place. Definitely a must stop. read more

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This is the fun amusement park attraction in Bracebridge that is perfect for taller than younger kids. It's also the perfect magical place if you like Christmas and holiday season. There is a nice gift shop on site where you can purchase toys sweaters Christmas decor and also a sit down area where people can write to Santa Claus. Then there is a merry go round right next to it and further in there is a small merry go round for really young kids. There are bumper boats and paddle boats available to use as well as some rides for older kids that offer a little more thrill. There is a splash pad for the little ones on hot days, animals to view and you can buy food to feed them, a train that takes you around the park, an elf school for you to learn to become sn elf which takes about 5 minutes and you graduate with an elf hat. The washrooms were really clean when we went on opening weekend and they were updated. There was also a room for you to nurse your child if needed. In time of food there is a chicken rotisserie place and a burger place a bake shop concession stand in a poutine place which was closed when we went there on opening weekend. The bake shop has delicious gingerbread cookies good butter tarts, and okay coffee. It really wasn't my favourite coffee but if you need caffeine then it's an option. We didn't get to try the chicken place but we probably should have because the burger place was a disappointment. The food was super expensive with the tiniest portions and the burger buns were cold the burger was so tiny and thin and there was no flavour. They also don't let you bring in any food so you're really left with no choice. I highly suggest you check out the chicken place but I don't know how it is in comparison because I didn't get to try it. The snack bar on the other hand had super fresh popcorn which was tasty and fun to eat. They also sell other candies and cotton candy. If you go on a spring weekend you can sign up on their online newsletter and save eight dollars. There are lots of photo opportunities there which makes it a fun place to check out. read more

Like you, I want to believe. Also like you, I came here as a kid and now I'm bringing my child to this park. Even grandparents and guardians of all kinds are doing the same. It can be a magical place. But, when customer service is neglected and customers are embarrassed by staff and management- well, the magic runs out. Customer service problems always start at the top. I was there on 19 August 2018. It was my sixth time, once as a kid and five times with my young son. And while the venue technically evolves with new sadly non-Christmas attractions, the spotty customer service is killing it. Overall, a sad decline. It gets a little worse each time. And when it comes to customer service, I'm not sure who delivers it more poorly- the gruff seniors, vapid teens, or defensive managers. Some examples: - the senior man who ran the carousel barking at little children to "form a damn line" - the senior captain (not the faux pirate, mind you, he was nice) of the big boat refusing to be friendly in the least, and for having the song "Happy" on repeat for the entire cruise. Lazy and silly, and ultimately irritating (maybe play some carols, anyone?) - the teens in Prancer's Poutine flirting a frolicking in front of customers. When the customer ahead of me asked what the menu included, the girl literally said "I'm not sure what you mean by menu". Then she started playing with her nails. The boy in there with her said the f-word three times for some reason. - teen staff, maybe underage, smoking behind the ice cream stand near a little picnic area. Nope, elves shouldn't smoke publicly and it wasn't a designated smoking area. Sneaky. - what the hell happened to please and thank you? Customer service is easy: be polite, practice basic manners and make every opportunity count. Say please and thank you a lot. Or, like the young woman in the ticket booth, you can simply demand over 80 dollars admission, don't make eye contact, and when a question is asked start to hum softly and walk away. A warm welcome goes a long way. But it is the General Manager and Assistant General Manager who take the strudel in this tale. So, they replaced their iconic swan paddle boats with silly pirate paddle boats. The GM admitted to me that the new boats were silly because, while they were rated for over 400 in passenger weight, they had a strong tendency to tip due to imbalance issues. We live in a weighty society of excess and people are bigger, and besides, guardians are usually bigger than their kids. There is no sign that warns of tipping. No sign of a weight limit. But what they do have is a used white regular looking boat for "larger customers" that seats 4. I'm 6'1", 209 pounds and my son weighs 95 at almost 11 years old. Not larger here. We sat in the pirate boat got ready for the launch when the verbose teen who was helping us (and pressing on the boat) declared that we had to vacate the boat. It turns out that I was too fat! Now, right in front of my son and I three other parents who outweighed me by at least 50-150 pounds each were well under way. When I asked why his colleague was letting these rotund folks go, he shrugged and said, "that's up to her if she doesn't want to follow policy". Really? Isn't policy, well, policy? I left, body shamed and humiliated in front of my confused son. So I sought out a manager. I spoke directly to the two managers I mentioned above and they adopted a regrettable attitude to say the least. They were smug, anti-customer, self-righteous and wrapped all of that up in risk management. Seriously, my kid was right there and they couldn't have cared less. At Santa's cottage, for heaven's sake. I registered my complaint. The GM's response was to stomp off in a disgusted huff. So, here are some things he could have said, but didn't: - I'm sorry this happened. While our policies remain, I'd like to ensure you have a great experience today. How can I make that happen for you? - we value our customers. So sorry this happened! We understand you are hurt and embarrassed. Let's us try and make it right. - or anything other than "Tough. Policy is policy. We get thousands of visitors every year and one bad review won't matter." The Assistant GM tried to be the bad cop but we got on with our day while he sputtered. Customer service problems, like I said, always start with the example set by the top. But- I still want to believe. I believe, too, that places like Santa's Village are more important now than ever before. So I will retract every word of this review and write a positive one if I see some effort on the part of managers and staff. Don't let a great thing die just because you're only in it for the paycheque. Ps- the deli is truly fantastic there, and such a welcome change from the usual fare. And Santa? Remember- every child is your special elf, ok? Otherwise, you're still our star. read more

Our group attended Santa's village on September 11th. Please keep in mind that we have attended this park numerous times in the past (pre-covid), during peak season and in September as well. We have always had such a great time here! I was a little hesitant attending but I was assured by management at Santa's village as well as numerous friends that have attended this year, that everything was safe and they had a really good time. Upon our arrival at 10am, there was already soap dispensers empty in the ladies bathroom. At our first ride, the hand sanitizer was empty... yet no one seemed to be using any prior to boarding the ride. The bars and seats on the ride were not wiped down between all passengers, which made me feel like things were unsafe for my family. But good luck trying to get two 5 year olds who had their hearts set on going to leave the grounds. No one was social distancing in the lines and mask wearing was not enforced by any employees even when it is required in lines and on rides. The lineups were extremely long, which I found odd as I had been to the park 6 times before. We managed to do 2 rides and the aerial park at Santa's village by 2pm. That's it! At this point, the kids are hangry, so we make our way to go eat at the restaurant by Jolly Jumper only to find it was closed. Everyone was crammed at Kringle's Kitchen. We waited over 30 minutes in line. When we finally got to the window, we were told that they were not taking any more orders for a bit as the kitchen needs to catch up. There was only 1 cook in the kitchen and that they were only expecting 300 guests but let in 2100 people. We proceeded to wait an additional 15 minutes and no one took our order yet. This is at the point where we found out that the park is closing at 4pm and not 6pm. When we booked our tickets, the time listed was 10-6 for our park window. No email was received to let us know that the times have changed. Also in this lineup is where we found out some people we were waiting 30-40 minutes to receive their food after having ordered it. If we were to wait, the park would be closed before we would even receive our food. Let me tell you... beavertails are not a good lunch for 2 kids. Yes we had healthy snacks with us but they had already gone through all of them and were crying that their tummies were hungry. After the beavertails, we made our way to the go kart section as it would be the last thing we could manage to get in before the park closes. As we approach, we are told that the line closed at 3pm and we missed the window. The Santa's Village website states that it takes 4 hours to do the whole park. We were there 6 hours and didn't even get to see half of the park. Our kids were eager and optimistic of all of the rides they wanted to do, as they have always done in the past. Usually we can at least do most of the rides in the park 3 times. Oh and we tried to talk to management and they don't care. I miss the old owners of the park. Everything seems to run more smoothly. Santa's village, I highly recommend that you limit the amount of guests on your grounds for the capacity that your workers can handle. Again, your grounds have been extremely fun in the past, but I don't think we will be spending another dime. You could have gotten at least another 5 years of business from us. Shame on you Santa's Village for caring more about the dollar than the safety and pleasure of your guests. read more

I was excited to take my kids to this wonderful place I went to as a child. We had so much fun and my 5 year old really enjoyed it, he thought it was a greatest thing to see Santa in the summer time. I do wish it was a little more affordable but worth the trip if you can afford it or are willing to save up. read more

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Excellent place for kids 3-8. Well laid out with many many activities, rides, and various games for the youngsters. Love that's it's literally a Forrest to block out the Heat and Sun rays even on hot a humid days. Was there on a Wed and the crowd was very manageable and our kids had a great time. Sports land, right next door, is another fun option/addition with go-karts, mini golf, arcades, tree obstacle course, trampoline etc.... read more

I recently organized a corporate team building day at Santa's Village and it was amazing! The staff was helpful and accommodating and designed a team building Aerial challenge for us. Everyone enjoyed the park and the food and by the end of the day the whole team had regrouped and were encouraging each other at the Jump Tower. Everyone had a great time and we are looking forward to doing it again next year. read more

Gravenhurst's Santa village is a joke. Firstly, there were zero health and safety percussions being taken, including almost none COVID 19 percussions. I did not witness the workers sanitize the carts or helmets once. They didn't even provide hair nets to wear when go karting, and that is absolutely disgusting. Secondly, the staff. The staff that I had interacted with were terribly horrible. From being disrespectful, to being not welcoming, to treating there guests horribly, the staff were terribly disappointing. Thirdly, value/scamming. Me and my friends were attending Santa's village to have some fun simply go karting. Me and my friends had paid about $20 each for 10 laps, entering our second lap they had pulled us over and kicked us off of the track. They simply did this because me and my friends were the only ones on the track and we wanted to have some fun racing. So then my friend proceeded to nik me by accident and then that's what they did. I was talking to them about a refund or having my laps back and then they did not even hear me out! Overall, this place is a joke and no one should go there. This place deserves to get shut down immediately! read more

I will give this place no STARS! I was an absolute nightmare. The prices were outrages for a place that is dirty, smelly and run down. Its amazing that this place is allowed to stay opened considering what a mess it is. 9 of the 30 or so attractions were consession stands. Santa took way too many breaks. But the real issue was the dirty old attractions. If you want to waste your money and go thru a National Lampoons Vacation Nightmare then rent the movie, its cheaper! Family of four 2 Adults, 1 child under 4 and one 7 it cost us $129 Canadian! read more

Santa village is a great place Children and i even like my self ! i give it five stars ! see Santa and other thing is great !

Staff and management at Treetop Trekking were rude and offensive. Parts of the experience including the zip lines were closed off and they cut our experience short for the parts that were open. Staff at Sportsland were nice though. read more

We love Santa's Village! It's as much fun as I remember it from my youth! The kiddies love it and always get excited when they see the big billboard on the side of the road saying, "HO HO HO - 12 minutes to Santa's Village!" because they know they're in for a great day! Remember to bring a bathing suit - swimming at the water park is one of the best parts! And it's ok if you forget your towel, they have really cool ones to pick up for a souvenir!;) read more