Terrible customer service. Changed banks only to go to one that's worse . Went into get help with…read moreonline banking. Nothing but the run around

Awesome customer service and awesome tellers they get you in and out pretty fast for not having…read morethere lobby open right now.

the staff here is the best! nice! customer service is the best!they always ask how I am and always…read moreserve me in a mannerl time.

Location is always clean and welcoming. Staff is friendly and knows me by name on sight…read more I wasn't sure about switching to M&T but over time they were able to convince me. Hours are reasonable, drive up ATM, 2 lane drive up banking. I trust them with my business and finances. Thought hey might not be for everyone I would recommend them to friends and family.

I recently opened an account here with the help of Jeff and was blown away with the beauty of this…read moreold building. I was also impressed by how quickly I got the $100 incentive for opening my account and making some deposits. Strongly recommend what feels to me like a neighborhood bank.

Recently stopped in to get help with a problem with my ATM card and Alma was able to get on the…read morephone with customer service and resolve the issue in a timely manner. Much appreciated.

Working with Alex and Susan for my HELOC loan caused financial burden and crisis due to their…read moreincompetent work performance. I strongly suggest taking your business to another bank. When their mistakes were brought to their attention they did nothing to resolve them. I had to bare the burden of their failures.

From the owner: Tompkins is a community bank offering personalized service, local decision-making and a broad range…read moreof services for consumers and businesses. Insurance services are offered through Tompkins Insurance Agencies, and wealth management services are available through Tompkins Financial Advisors.

Diamond has the best customer service!! Great place to bank!! There is always some there to assist,…read morewhether doing drive up or lobby.

Have been with DCU for well over 12 years. Will be closing my account within the next week. First…read moreof all, nothing says we don't care about customer service like not being open on any Saturdays during the month. Second complaint is I deposit a work pay roll check. Because it doesn't have that worded on the check, it doesn't clear right away and I lose out of several over draft fees that would have normally been covered by the amount of the check. I guess the wording for a Commonwealth of PA check that has the "Positive Pay Protection " on it wasn't good enough. And then they took the $5 on a savings account due to "inactivity", even though they require $5 to be in there to have the account set up. That's called stealing.

Great service! My wife and I have banked with them for over ten years. They refinanced our mortgage…read moreand helped us set up accounts for non-profits.

Let me start by saying I have no complaints regarding the tellers at this bank. They are always…read morecourteous and as helpful as this bank allows. My issue is with the policies and service of Citizens Bank. I have banked with them for over 20 years. Lately, I have incurred service charges on my checking account while maintaining thousands of dollars in all three accounts. These are new and refunded when I question them. Citizens closed the branch closest to me. Now I have to drive a half hour to this branch. Due to a glitch with their app, a clearly printed check from one of my clients will not scan. I therefore have drive to a branch to cash it. On a recent visit, the teller was tied up with another customer's transaction that took well over 15 minutes. A bank manager finally noticed that I had been there for quite awhile waiting to cash my check that would not scan via the mobile app. She opened an adjoining station. She made no apologies for the long wait. Citizens not only closed my branch, they removed the THREE Citizens ATM's near me. What!? Talk about adding insult to injury. This has been a trend in my area. Closing the branch was one thing, removing the ATMs so no contact could be made without a 1/2 drive is inexcusable. If your preference is SERVICE from your bank, I would look elsewhere.

Great customer service - very friendly and helpful staff. Convenient location in Morgantown.read more

I absolutely love this bank! Local enough that you feel the true congeniality, but professional…read moreenough that you know you're in good hands. This branch in Morgantown is awesome. The entire staff is very personable, helpful, and makes me thankful that the entire world hasn't gone completely online with everything yet. It's because of this great experience that I am quite sure I will be a loyal patron of ENB for years to come. I absolutely love Debbie and Kelly--great tellers.