I'm told they add a late fee to the bill in advance, just in case you are late..really? (this from…read morecus. service rep) Had two late fees added to bill for a billing error which wasn't my doing. Finally had those removed..dealing with their customer service is awful. I have asked very straight forward questions and get several different answers.. Right now I have an error which was carried over from last month on this months bill and a fee listed on the late fee line..you person saids "no the error should not have carried over" and yes you have a late fee, next person saids no. We have solar in our building , one person their 4 night per week, doesn't cook, no a/c, yet with this company our elec bill is the hightest in 15 years. Guess we are paying for the other tenants who run an a/c, computers, tv all night etc.

I am genuinely surprised this business is able to run. Criminals all of them, lack luster customer…read moresupport that gives little to no help, bills that are GENUINELY random numbers that they came up with. I don't know how any apartment can work with these people. Complete scam of a company in the disguise as a utility service.

I would like to thank Calvin in customer service for making it easy to open a new account. He was…read morevery helpful, he explained everything well and I would highly recommend him.

1 Star - Extremely Frustrating Customer Service…read more I am extremely disappointed with the Honolulu Board of Water Supply's customer service and lack of communication. Their automated telephone system does not work properly. When you try to request a callback, the system instructs you to press 1 and enter your 10-digit telephone number. After entering the number, it asks you to do the same thing again and again, creating an endless loop. There is no confirmation that your callback request has been accepted, making the entire process frustrating, time-consuming, and completely unproductive. Since I was unable to get anywhere by telephone, I decided to contact the Board of Water Supply by email. I have sent several emails and have yet to receive a response. What exactly are customers supposed to do when the telephone system doesn't function properly and emails go unanswered? The Board of Water Supply provides an essential public service, and customers deserve a reliable way to communicate with the organization. We should not have to waste our time navigating a malfunctioning telephone system or repeatedly sending emails that receive no acknowledgment. At this point, it feels as though everyone is out to lunch and nobody is taking responsibility for responding to customers. My next step will be to write directly to Ernest Y. W. Lau, P.E., Manager and Chief Engineer of the Honolulu Board of Water Supply, to bring these ongoing customer service problems to his attention. I believe senior leadership should be aware when customers cannot get through by telephone, cannot successfully request a callback, and receive no replies to repeated emails. I hope Mr. Lau will take these concerns seriously and investigate why the telephone callback system is malfunctioning and why customer emails are going unanswered. The Board of Water Supply needs to seriously evaluate its customer service operations, fix its callback system, and make sure emails are answered in a timely manner. Customers deserve better communication, accountability, and service from an organization responsible for providing such an essential public utility. One star for a frustrating and disappointing customer service experience.

Found a leak called them, they came like 20 minutes after my call. Shut things off my plumber came…read moreby fixed the leak (thank you wade) talk to Lori she helped me decide what to do.( thank you Lori) the guys came back and took care of things THE BEST SERVICE making sure it was safe and done right

Mahalo to Brandy and Lynn for the excellent customer service you provide to us! We have been…read morecustomers for over +38 years and have been very happy with Hawaii Gas. Everything from troubleshooting a gas leak, installing a new tank, refills etc. all great! As our area is serviced on Tuesdays, I usually call for a refill 2-3 weeks out. Yes, I often get put on hold, however it is typically less than 20 minutes. Likewise there is an option to have an agent call you back and I have always had a return call the same day, sometimes within less than 30 minutes. Our delivery man is terrific too!

Had a downed power line after LaLa. Wasn't sure if it was Spectrum, Haw'nTel or HECO's. Contacted…read more HECO and customer service welcomed my call with genuine concerns. She asked me questions, didn't rush through the conversation and gave me precautions to take in the meantime. Within an hour, a tech person called to inform me that the downed line was already reported and belonged to Haw'nTel who was also contacted. My incident was minor compared to what others in the community were facing. I was hesitant to make the report, but HECO still took my situation with importance and concern. Thank you for not brushing me aside!

Appreciate your ground crews for their work on power restorations! However there was lack of…read moreinformation on your Outage Map site, no available information on when power will be restored. To add more value to that site, suggest an Address lookup and provide estimates on restoration. Information is key for customers to decide on food security and cell phone charging.

We chose Menehune Water Company for our home's clean water drinking source because they are always…read morefast to respond, accommodating, friendly, and timely with deliveries!   Our household was heavily affected by mold in the aftermath of the Kona Low Storms, and we had to evacuate. Our water cooler was inaccessible. Mel, Mary, and Miley/Maile all took the time to listen to our situation and were incredibly helpful and patient with resolving this unusual issue.   Their team spoke with Ken Simon, owner and founder of Menehune, who was gracious and very understanding; he waived our outstanding bill and the $50 fee for the damage / loss of the cooler. Everything was resolved quickly and a stressful situation was turned into relief.   Mahalo Menehune Water Company, Ken, and his team for their understanding and for lending us a hand to recover from this disastrous event -- we will definitely be choosing you again! Aloha

Service is always reliable. Water has always been delivered promptly and on schedule, corresponding…read moreto the given calendar. Customer service representatives are helpful, pleasant, and knowledgeable. They are efficient! Menehune Water tastes amazing!! I've been having them deliver to my home for 27 years! It is also well worth the price and quality. If I need to request additional or less bottles, they are easy to inform through calling or emailing.

This morning I had to get a driving history which cost $9…read moreversus a driver abstract at $20. Got there early they open at 8am I was there around 8:20am . My ticket I pulled was #3 they were on #2 I was waiting at least 10mins before they called my number . No other customers waiting as you can see in my video . Service very slow and the old saying goes typical State workers lol. Finally got to a window and the clerk moved also slow by inputting my information then printing it out on the printer . Hopefully I don't have to return to this place again .

Just horrible. Always waiting in line for everything. Everyone at the cashiers seems to not ne…read morepaying attention. And seems like everyone hates their job. Parking is difficult t9 find

This is just a plug for the amazing resource that is our library!! Anyone who hasn't been there in…read moreawhile (I'm talking about the main library on S King Street) need to check it out. All the libraries have hard copy books, audiobooks, kindle books, DVD's, CD's, magazines, newspapers, all sorts of classes (through Kanopy), tech classes, events for the keiki, and other stuff I don't have space to include. Just go and educate yourself and have fun. Oh yeah, you can renew your passport there, too!!! What's your excuse not to go, especially if book bans ever take effect, heaven forbid.

Brought my daughter here for the story-time on a Saturday morning. There was no free parking but…read morethere were plenty of metered parking spots on S King St, and I believe on the side street as well. The library was beautiful and well kept. The staff who was in charge of the story time did a great job! All the kids had a great time! Will definitely bring my daughter back for story telling or just to read books. My only complaint was there were many homeless people inside and outside of the library. More than half of the tables at the courtyard were occupied by them. And the smell of weed was everywhere...