Two nights here on business. Lots of oil and gas in this town. Hotel was very well-maintained and…read moreclean, and modern. Albeit on the first night of my stay-- lots of boot noise walking around in the upstairs room right at 6 AM. Be aware, these oil filled guys start the day early! Gym was capable and totally empty at all times during my stay. Breakfast was not bad and they do an evening reception. Comfortable king bed. Medium on firmness. Just right. A/C solid as well. Lots of smiles from staff, housekeepers & the breakfast area attendant. Would stay here again, if ever back in town. Also, the sushi place- Bonsai- directly north (*not the buffet) was good eats !

What a special treat! There didn't seem to be TOO many hotel options in Rock Springs when planning…read morework travel, but Homewood Suites was reasonably priced, so I went for it. Such an abundance of space in my room, from a living area to a fully-stocked kitchen. Bed and bathroom were comfy, and the hot continential breakfast was welcoming every morning. Nice staff and plenty of parking. I was impressed by the food options around Rock Springs and wouldn't mind coming back for work again and staying at Homewood Suites.

Read this before you book. I would strongly advise anyone to double check before booking here or…read morebetter yet, book somewhere else. I accidentally booked this hotel while trying to reserve a stay in New Mexico, and within 5 minutes of making the reservation, I called to cancel. I was told directly by a staff member that the cancellation would be processed and that any fees would be waived. Fast forward a week later...no refund. After following up, I was met with zero accountability. The owner, Lisa, showed no willingness to resolve the situation, despite the fact that I never stayed at the property and contacted them immediately after booking. This isn't about policy it's about basic customer service and integrity. When a business tells a customer something will be handled, they should stand by it. Instead, I'm now out $130 for a stay that never happened. If something goes wrong with your booking, don't expect understanding or flexibility here. That alone should be enough to make you think twice.

Road tripping around the US I've become a big fan of Holiday Inn & Suites. Rock Springs location is…read morea great example. Plenty of parking, easy check-in, well maintained, modern conveniences. The staff is friendly, the room is clean & quiet. It's easy to plug in electronics, the furniture is comfortable. The air conditioning works. Plenty of counter space in the bathroom. Need to do laundry? They have a laundry room. Want a sweet treat or a snack? Check out the small 'store' next to check-in counter.

I made a mistake on my arrival date that was found upon checkin. Oh no! Debra found my mistake and…read morestarted to correct it. She couldn't so she called customer service who needed me to call directly. I did and got a great rep. She handled it all and even told me I had enough points for a free night! What started badly turned out just fine started with a very helpful employee named Debra.​

Positives: 1. I love the idea of having western theme, on…read moreour walls & pillows, and lamp. 2. The western look continues on the door mat, the ceiling beams in the cafe room, and our room, and yes, the lobby. 3. The parking is very close to our room. 4. Hubby picked this location, because it's closer to the church, and we're doing on a Jubilee 2025 Pilgrimage. 5. The rooms were quiet. This is Wyoming, and it's spring, and it feels like we're the only ones-here-quiet. 6. I also love the fact, I have a place to put my carry-on bag, plenty of space on the counter top for my waterpik, etc. for two people. 7. Fast computer connection. 8. Instead of bottled water & snacks, we got some bonus points! Negative: 1. Our bed light by the window, isn't working! 2. We can't get EWTN station on TV. (That's OK, I used my phone). 3. The entrance door, to the building, doesn't lock. It says to use key to get in, but it doesn't. 4. The faucets are hard to turn on/off, it's the other way around, unlike other hotels. 5. My pillows were over-stuffed & hard. 6. I feel guilty throwing away an extra hard boiled egg, with the price of eggs these days . . . but they should have them packaged single serving, for those who don't feel 'forced' in eating something they can't. Because it's cold, the map didn't indicate, we can walk inside the building to have breakfast (lobby, downstairs), instead we have to drive our car around. Since today is Sunday, we're on a pilgrimage, we're dressed in church attire, and having hot flashes, staying longer in a cafe room that's making me even hotter and being 'forced' to eat something that I didn't feel comfortable eating (selections were not my type of food, I was craving for some waffles not processed foods). They did have fresh fruits, and if I was a bit more comfortable in that room, I probably managed to have some to eat later in the car, but I just got up and left, leaving my husband to eat and finished his meal, while I sat in the comfort of my car, and waited for like 10 minutes. So, when the staff asked how was my breakfast, I lied, when I say: Fine, thank you! 7. There's some steps down, from the car to our room hallway. There's no elevator. I'm so grateful, I have an old man in his mid 70's, who is still as 'strong as a bull'. When you're a senior, you shouldn't be doing any of that, but here we are, and it's Lent and we're putting them down, honestly on YELP! 8. I was going to wait hubby in the lobby, so I tried sitting on one of the 'cozy & comfortable' leather chairs, in one of my favorite colors, and it's like it's meant for bigger & taller cowboys, and as a 5'2" person, it was like lying down in bed! LOL I got right up, and decided to walk to my car. So, you could say: being hot & bothered, not having the right food, and trying to sit down, didn't help with my aggravation! TIP: Make sure you're curtains are completely closed, so people across the pool or hallway, can't seen you butt-naked walking around in your room. What we could have done and didn't thought about was to swim in the pool, which was right outside our room! (We didn't have our swimming suits, anyway, it's very cold still in early spring, it's not something we would usually do, when we've been on the road 6 hours.

Rooms were nice, the workout room was clean, with towels and wipes to clean off machines…read more Breakfast was nice a nice arrangement of food. Servers were friendly. Nikki was very personal which is rare to find. Thanks for making it a great morning,

This is a decent place to stay as long you just need a one night stop over for some rest and a…read morebreakfast. The customer service is excellent, it's quiet, and the breakfast is good. However, the rooms are in serious need of repair and updating. The furniture is stained, shower heads clogged, and carpet is missing pieces. It definitely has potential to be a 5 star though if the company would put some money into carpet, furniture and fixtures.

My stay was perfect great service room was super clean and everything worked the staff. Was very…read moreprofessional I would stay here again

On very short notice they were able to accommodate us. The hotel is beautiful, and the staff is…read moreexceptionally friendly. It's not where we thought we would end up for the night but I'm so thankful we did.

The gremlins are alive and well at the Rock Springs location…read more Front door repairs? Brilliantly executed. Three handicap spots out front with absolutely no way to enter the building. The lone wheelchair ramp was thoughtfully placed on the far side, away from the back door. No handicap spots in the rear, none on the side -- but priorities were clear: the Diamond Member sign got moved. Entertainment was provided free of charge. A salsa convention upstairs went strong until about 3:30 a.m. For the early risers, the garbage truck arrived at 5:15. It took twenty tries to line up with the dumpster, but hey, practice makes perfect. I can still hear the beep, beep, beep. The price? About one-third higher than any property I've stayed in -- including Washington, D.C. The night manager David? He found the whole thing amusing.

Everything! The happy employees, cleanliness, and room condition were top-notch…read more The breakfast was great and I the lady who prepared the food was exceptional.

A beautiful hotel located in a very convenient spot. The front desk people were awesome and very…read morehelpful. The room was super clean and well equipped with all modern conveniences. Would recommend to any traveler.

Who closes a lounge at 9:30???? It's a lounge! Also, check-in was difficult, the faculty is old…read moreand needs an update, and overall was a bad experience. I would pick a different hotel.

Craig was a lovely host! Rates were affordable and the room was clean. We were hauling a trailer…read moreand he let us unhook it while we traveled through the flaming gorge recreational area. Would stay again!

4 stars because it's: fairly priced (I paid $46 including tax), very clean, cozy intimate rooms and…read morenone of that weird old motel smell you get to know so well after too many stays at places in a similar price range. No free breakfast included (as of 12/2014). Despite that, it was still one of my favorite cheap motel stops on our cross country trip. Checking in at midnight consisted of me ringing the bell, no doubt waking up the hotel manager who let me in (and thank God she let me because it was -18 outside) and filling out a form and making payment. The one policy they have which may turn off some customers is they ask to make a copy of your credit card and drivers license for any guests who check in after midnight. The idea of a paper copy of your credit card may be enough to scare off some guests, but I trust my CC enough to know I won't be liable for any fake charges and whether places make a copy or just swipe it...either way, they can have it on file, so it really didn't matter to me. The room was inviting, small, cozy and very clean. It took us a while to figure out how to turn the heat on which was a serious problem because it was -18 outside. Aside from turning the thermostat up, you need to slide it on the "on position" which is a very small switch beneath the thermometer and then you need to also increase the temperature on the vent that's adjacent to the bathroom. They need to have a manual for this or something -- my wife was seriously sleeping in a sweater and vest until I figured it out about half an hour after she was already asleep, which resulted in her waking up in the middle of the night drenched in sweat. Check out was easy and the hotel manager recommended breakfast at the place next door. Would definitely stay here again if I found myself in the area.

Decent convenient place to pass thru…read more Price to Quality is just fine. Don't expect the Four Seasons and you'll be fine. Clean rooms. Fridge, Internet and sat TV. Little market with a few items. Close to plenty of places to dine.

This is a great little hotel, the rooms are clean, the service is good and overall a good…read moreexperience. The big drawback is no breakfast, it really is an industry standard to serve complimentary breakfast so it is a bummer that they don't do that.

Spent one night here after a long day of driving. The owner was very pleasant when I called to make…read moreour reservation in the morning. I told him we would be arriving late after the office was closed and he made arrangements for a hidden key to get us into the room. The room was Very clean and smelled nice. AC was loud but it worked great. We loved the big fridge and were able to freeze our water bottles for our cooler. We didn't use the microwave. The bed was super comfortable. We got a great sleep. There was no breakfast offered in the morning that I could see. Located just off the highway and easy to get to.

Rooms were very clean and nice. Definitely would recommend. The staff was great and very helpfulread more