I stayed at another BW Plus a week ago, and I know the chain can be hit or miss, but the difference…read moreis night and day. The lobby was clean, decorated, and smelled wonderful and the room was pristine. It's clear to me that the staff take good care of this place and it means a lot when traveling for work.

This is a fantastic hotel. It is exceptionally clean and super nice. The staff was friendly and…read morehelpful. I highly recommend it!!

Heidi was extra helpful in getting us booked to use the conference room at this Bay City Tx Hampton…read moreInn and suites. I was very impressed with the cleanliness and extra friendly staff!! I'll definitely be back!

Hotel is clean. Staff is friendly. The only problem is the elevator shaft and elevator smell of…read moresour or refinery gas.

First off, the breakfast was about what I imagine to be served as prison food. The eggs and wonky…read moresausage were beyond bad. Now, I've never had prison food, but I used to eat a lot of school lunches so I have a fine appreciation for institutional food. This was just less than any of the many school cafeterias I've eaten in. Oh and then there's the reused printed paper in my room. The one soiled enough that I knew they neither replace it frequently nor appreciably care about hygiene or healthy stays. It's the one telling me that they aren't going to clean my room during my stay because they want to be "safe". Ha ha ha!!! I only take that as sarcastic humor based on the rest of my stay. What they actually meant to say was that they were not going to spend the money to clean the room, nor were they giving any discounts in this post pandemic world so that they can make more money off of me and their reduced staff. Obviously, not somewhere I'll be returning to.

Accommodations are just ok, but the staff is great and very welcoming. We've stayed here a few…read moretimes and will keep coming back.

The staff is amazing. The hotel is clean, breakfast was the usual but ok…read more I requested and received a handicap accessible room to accommodate my mom. It was clean and had everything we needed. EXCEPT.... the shower know was broken. The front desk clerk worked on it and got the hot hot water on... but couldn't turn it off! Maintenance arrived and was able to turn it off but they needed a new know on Mother's day Sunday! We were I offered a room across the hall but it wasn't ADA. The only other ADA room was a king room and there are 3 of us. The manager, desk clerk and Maintenance guy worked to get the shower repaired and keep us in our room. My only complaint.... everything feels wet. The floors, the sofa, bed linens... damp. We'll stay here again!

So I chose this place over some of the other hotels in the area based on review's on different…read moreplatforms. I'm thoroughly disappointed. First walking in the door clearly states face masks must be worn. So we put ours on and go check in. The woman behind the counter wasn't wearing one. I guess staff isn't required to? So why not take the sign off the door that says it's required? Next she tells us rooms won't be cleaned every day because of covid. Ok. I don't get that unless they are so busy cleaning and disinfecting everywhere else. The lobby looks nice so I'm thinking to myself phew! Not a roach motel like I read about a lot of the other brands that I normally stay at in the area. We were there helping my son move, so we literally dropped our bags in room and left to take care of getting him settled in to his new place. We come back later exhausted. I ALWAYS check bedding for bugs before I lay down. When I pull the sheets back I find a lot of random hairs. Obviously not mine! I try to give benefit of the doubt. Maybe static coming from laundry but surely the sheets must be washed!? I brush them off. Later we find pieces of bacon on the floor. Turning on the light realize the couch is stained. I open the closet and there are pieces of a cookie dough chocolate bar!!! There was random toilet paper under the vanity in bathroom. We were too tired to find someone to clean the room, especially since they said you had to request it with a paper you have to fill out and give to front desk in advance. When we woke up we were leaving for the day and saw the cleaning lady. I asked if I could give her the paper or if I had to give it to front desk. I asked for full service. She looked at me like I was crazy knowing we just checked in. I said we need new linens and vacuum for sure. No need for towels. But it didn't even look like surfaces had been wiped down! She said I'll try to squeeze it in. Squeeze it in???? I made sure to Mark the sheets so I would know if they changed them or not. They partially did. The top sheet not the bottom of one. At this point we were checking out the next day and again just too tired for the hell I wanted to raise. The beds were also spring and not comfy. They look comfy but our backs were all messed up after. The breakfast was literally what the kids get for breakfast in school. All Pre packaged stuff like Pillsbury pancakes and frudels, cereal, oatmeal etc. Better than nothing I guess but no real healthy options. But for covid environment happy for prepackaged. Stayed at the Fairfield Inn for the last 2 days in town and had the best stay! Cleaning protocols way better! Room was immaculate! I will never stay at this Comfort ever again! I don't know that I'll ever stay with the brand ever again. So disappointed.

WOULD RECOMMEND!! A good hotel that gets the job done!!…read moreOverall had a good experience and not much to complain about. The room was clean when we got there and everything was nice. Breakfast was okay, nothing special but gets the job done. Basic options like most hotels have. Only complaints are that when we got there they had given our room away (2 queens) so we settled for a king and pullout but they did give us a discount for accommodation. I did overhear this happening to another guest to so just be aware of that. When cleaning came to our room while we were gone they took our trash but didn't vacuum the crumbs on the floor and just left them, although they did a good job when we asked them ourselves to come clean. Overall a good experience and would recommend.

It's Bay City. Hotel options are few and far between…read more Breakfast was OK. I always went early so the full spread wasn't usually set out yet. But full spread includes a couple of omelette options, oatmeal and cereal and fruit with juice options. I recommend staying on the fourth floor away from elevator if sensitive to noise. I had originally wanted to stay at Hampton Inn but I booked the one in Bay City, MICHIGAN and when I realized it and tried to book Bat City, TX they were sold out. Plus I heard Hampton Inn wasn't that great, they had roaches, their breakfast was trash and they have A/C issues. Housekeeping is by request only. They are quick and efficient. Customer service was friendly for the most part. BIG shout out to Marla and Beatrice. They made my extended stay enjoyable. One hotel receptionist I don't know her name kind of made my complaint about the hotel guest in the room above mine feel invalid. If someone is walking heavy to the point it awakens you from your sleep, then I feel like that is valid enough to call the front desk and have them call that room to ask them to be mindful of their walking and walk softer. She gave me push back asking well if they aren't jumping and just walking I can't do anything about that. I stayed for six weeks. I've only complained about a hotel guest or guests three times that stayed above me. So don't give me that if they're just walking I can't do anything about that. It takes a lot for me to be awakened: I keep a cold room, keep the curtains closed, have a fan on and a sound machine. For those who like to be cold this hotel is for you. I kept my room between 58-60 degrees. Very pleasant especially for that Texas heat. So that was appreciated. Two washers and two dryers on third floor only. Be careful because my quarter got stuck in the dryer. They refunded my money but still annoying. They do offer a wash and fold service which is extremely convenient. You drop off your clothes by 9AM and it will be back by 3PM. They charge your room and a one time bag fee which I think is like $3 and you get to keep the bag. I did see roaches. Four total. One the FIRST day I moved in which was alarming because the room should be thoroughly cleaned so I guess the housekeepers missed it when vacuuming. It was by the window next to the A/C unit. I asked the front desk receptionist who came and got it and apologized. She also said they recently fumigated. The second one was dead in the entry way. The third one was alive in the bathroom. It was a small and paper thin one. Fourth one was dead in the bathroom. I'm someone who likes to sleep in the dark but after seeing from the first day there were roaches I kept the TV on around the clock on mute. TV is OK. LG i think 39 inches if that. To turn it on is a pain (power then options then HDMI then something else before you get to live TV). Not many options. I don't think they had a premium channel like HBO. No BET or VH1 or MTV either if I remember correctly. I also saw two dead ones in the lobby area when you first enter the hotel. For Halloween they set out some candy and had some decorations set up. They have a small market with ice cream, water, I think sodas and some medicines and chips. Ice machine is on first floor. Sometimes I had to ask for different sheets, towels or pillowcases because they had stains on them that didn't wash out. The couch and office chair didn't seem trustworthy enough to sit on. Shower pressure varied too. Some days the hot water would last awhile and the pressure would sustain. Other days pressure would be a gentle cascade and the hot water would be fleeting even if you turned the knob all the way to the left. The shower door at least in my room was hard to slide from both sides. Not sure if it needed WD40 or something but I felt it was going to break with me having to apply force to slide it back and get in.

Just a dirty place that actually smells like garbage on the inside. Lots of unkempt grounds and…read morerandom dumped furniture outside of rooms. Not a place a person would stay with choice or options. Dirty rooms and lots of mechanical disrepair. I've travelled 300 nights for the last 25 years... this place is the filthiest.

Stayed here for 2 days after getting bed bugs at EXECUTIVE INN right up the road. Did all my…read morelaundry, sterilized everything inside and out, even my car before I moved in the place. Seemed pretty nice and clean but low and behold I got ANOTHER room with bugs. Called exterminator to see what advice he could give me and he said that I didn't bring the bugs because there was too much fecal matter from the bugs and I would have had to been there for a long period of time in order to produce that much. Gave me a refund on my weekly stay but still charged me for the days I was there. WARNING, If you don't want bed bugs I suggest you stay away from here. Better yet, stay the hell away from any hotel in Bay City....

I've stayed here multiple times. I've also stayed in a variety of other hotels in Bay City,…read moreincluding more expensive. This is hands down my top choice. It has everything I need - good air conditioning, clean rooms, incredibly friendly staff, and flexibility to work with you when you run into issues. In the more expensive ones around town the rooms have been dirtier, have lower quality bedding, poor air conditioning, the occasional roach, and even a used towel from the previous customer in the room. I will continue to come here. It has affordable rates and I haven't had any issues.

Wow, just wow! I have never stayed in a chain hotel that was run like a family business and now…read morethat I have, I'm spoiled. The ladies that run the desk are just amazingly kind and accommodating. The whole facility is clean, and its not because this a newer property. Only the washer, drier, and some of the pool accessories show their age. The room was spotless, the AC performed perfectly, and the shower felt great after a morning on the beach. This is the first hotel I have been to since COVID19 started that has offered a breakfast better than granola bears and yogurt. Their eggs and sausage were good, coffee was acceptable, and the selections of things to toast and heat up was impressive. The only suggestion I would offer is the wording of the pet fee on corporate's booking website. It reads "Pet fee $25"; the reality is it is $25 per pet, per day. It changed nothing because I would have paid the $100 to be able to have our dogs, but it caught me by surprise on check in. Not the property's fault, just want to give a heads up. I full disclosure, I copied and pasted this from my Google review on this property.

BANG FOR YOUR BUCK! This motel is the way to go! Very clean, nice staff, excellent for the price!…read moreThe only reason I'm not giving it 5 stars is because the breakfast bar was lacking in choices and out of what was provided. Other than that an EXCELLENT experience will stay here again.