My husband and I had an amazing experience here! We did have an ant problem at first, but it was…read morequickly resolved. They are renovating a lot of the units with new carpet and flooring. They have lots of amenities and it's usually quiet. You can't really hear your neighbor unless they're pounding on the wall. 10/10 recommend this apartment complex if you're military or new to the area. Seems like a lot of the residents are military.

I have been fortunate to live here for almost a year and am still amazed by the beauty of the place…read moreand the attentiveness of the entire staff. There are activities for the residents, free breakfasts and dinners, from time to time. The office staff is "bend over backwards" accomodating. The mantenance crew is tops extemely efficient and quick to repond to request. The great pool, children's playground, fitness center, business center, and new dog park dog park are great. Best place to live (read the reviews on other complexes and you will see the superiority of COldwater Creek.

DO NOT RENT HERE! Tamara acting as manager has filed a collections on my husband and I for an…read moreapartment we never lived in! 2 years ago we provided documents showing the debt was not ours and they agreed. NOW it's randomly showing up on our credit and they are not even trying to collect from the person who actually lived in the apartment OR terminated the lease. When he brought legal documents showing that the debt was not ours Tamara's reply was "I don't care!". She would not even look at the documents and is taking hearsay to collect from people that should not legally be collected from. This place screams fraud, we will be taking legal action against this complex.

PLEASE BE AWARE! While searching for a home to rent and not having much luck, I decided to secure…read morean apartment here. As the leasing agent knew my situation and that I was reluctant to get the apartment (it was on a 2nd floor and I didn't want that burden for my downstairs neighbors and the whole reason I wanted a home to rent) she explained to me that there was a $40 application fee (fine), $150 admin fee (rip off, but okay), and a $250 security deposit (which I thought was a heck of a deal!). After deciding (days later) to go ahead and secure the apartment in the event I couldn't find a house for rent, I went to the office with my application and dropped it off. A few days later, after approved, I brought in a money order for $400 and a separate one for the $40 to run the app. I have been lucky enough to find a home to rent and when I emailed them to let them know and request my refund for the security deposit, I was very unprofessional emailed back with a simple "okay, unfortunately the $400 is forfeited" exactly like that So I called. To make a VERY long review shorter...I was told ALL monies are forfeited. Wait. What? A security deposit for an apartment I had never moved into is forfeited?! An apartment that still wouldn't be ready for weeks? The manager explained this has ALWAYS been their policy. I worked property management for many years and never once have I heard of such a thing. I was told it was bc they had turned away renters. This is my problem how? It's called have a wait list. I had called back in April asking about apartments, no one ever reached back out to me to see if I was interested. I had to reach out to check the status of my application twice. Follow up is key. There is none here. I know quite a few people have warned me not to move in here and I am just so thankful this happened before I could get "trapped" in such a crooked place. But don't worry, I will keep spreading the word... EVERYWHERE

For This To Be My First Apartment. The Property Manager Was Good To Me The Whole Entire Process !…read moreThe Inside Is Very Nice And Huge . she even surprised me with an air fryer . I love it already . Too new beginnings

For the price these apartments are amazing. A lot of the interior gives you the feel of a beach…read morehouse or a cabin on a lake, the appliances for the most part are up to date (at least within the last 10 years). The lake is shared with multiple apartment complexes and houses. Yes although trash sometimes floats in the water one must remind them selves that it isn't running water and sometimes stuff floats. The only downfall of these apartments is something they can't control which is geese. Not really the geese but geese... Um... Backfire. As at as safety I have not felt threatened at all, although sometimes I walk up on a few kids or adults smoking weed, I smile say hello and keep on keeping on. Although last month there was a shooting In The neighbor hood it was just a drug deal gone south. These things happen all over and for the last 8 months I have lived here that's the only major thing that has happened. In closing these apartments are a great deal but with a cheap price come a a few sacrifices. All in all I enjoy these apartments and have no problem calling them home.

Office people are awesome to work with. Everything went smooth while we lived here. Anytime we…read moreneeded something fixed, maintenance was there in a timely manner to fix it. Apartments were nice and most of the tenants were great people. My only complaint would be people not picking up their dog poop, and I think that is partly because there aren't many garbage cans and pet stations located throughout the property. We just bought our own doggie bags, and luckily there was a garbage can close to our building to toss them in.

Been here about 15 months. Like our apartment. Very quiet everyone stays to themselves. When there…read moreis a issue absolutely no urgency from staff in getting resolved and kinda crappy like you are bothering them. Perfect example it's a gated complex with two gates well one of the gates has been broken at least 6 months maybe longer. On a positive they are once again new ownership and gave made a huge effort in the grounds keeping and looks much better also helps prevent the insect problems. One more thing. Fix the gate

Beautiful apartment layout, but please don't be fooled. I am so disappointed. I have only been…read morehere one week and I am fighting roaches and mice. To date I have killed 10 roaches and trapped 3 mice. To make matters worst, I was given mice traps by the staff. To me, that equates to a known issue and problem. I think this is grounds for reports to the health department and inspection. I am truly disappointed. I paid over $1K to stay in an infestation. It's 4:02am and I can't sleep because I hear critters.

When we were looking for a place to live we didn't know we were going to find a goldmine!…read more From the staff to maintenance times they are always on the ball to help! Tiffany and Candace are truly a ray of sunshine and other business should learn from them when it comes to customer service! The amenities are nice the pool is probably my favorite place to be during the summer!

What could have been a very decent place to live is being ran to the ground by idiots and thieves…read more Kayla Jackson and her stupid sidekick Tiffany are the absolute worst managers anyone could possibly have in charge of their apartment complex. In the beginning they come off as people who care about you and the issues you have as a tenant but in reality they're no better than vindictive poisonous snakes. The only positive thing I gotten from the leasing office is the corporate office private number; which is 1(229) 273-9430. Bill Turton is the owner, not that he will help but at least you will have it. I've been a tenant at The Richmond Apartments for a very long time and enjoyed my stay until I realized that my apartment was being burglarized by the maintenance workers. Over time, I began to realize that things were being taken from my home and the outside storage unit provided by this complex. At first it was small things like silverware, paper towels, toilet paper, napkins and mason jars. Things you knew you had but somehow just couldn't find. As time went on more things became missing, cleaning supplies, canned goods from my cabinet, packs of tooth brushes and toothpaste, bottles of Dove soap, bottles of lotion, scented candles, toys, children's book, clothes, school supplies, art supplies, Christmas ornaments and decoration. Food was taken from my refrigerator as well as my diabetic insulin. My prescription pain pills were also gone. My car keys were stolen and my car was rampaged through where the contents of glove compartment was spilled all over the car seats and floor. My credit card was stolen and $65.00 was spent at McDonald's. I've contacted the police and made numerous reports regarding the thefts but nothing could be done do to lack of evidence. I know it was the maintenance crew because there was never any forced entry and they always had access to the keys to my apartment. I'd informed Kayla and Tiffany about the situation. At first they seemed to care but then they became nonchalant finally downright defensive. I'd called them on several occasions to complain. Instead of addressing the matter they stopped answering my calls. The only time I'd get through would be if I called from a different phone number. When Tiffany realized it was me on the phone she cursed me out and hung up. Kayla whose supposed to be the manager did the same thing, then called the cops on me saying that I was harassing them. Because of their lack of concern the maintenance workers became more brazen and the burglaries escalated. Kayla took served me with an eviction notice claiming that I called the police too much. The case was thrown out. After I was able to find another place to live, I gave them noticed that I was leaving and I moved out. Although I cleaned the apartment they still kept my deposit and charged me additional fees. Because I refused to give into their extortion they are now trying to ruin my credit. I just want everyone who is thinking about moving there to think twice!

I've been here 3 years and management and maintenance staff changes constantly, each one worse than…read morethe one before. Maintenance left live wires in my unit, dangling over a bucket of water and didn't care about the fire hazard. They take forever to make repairs, first my air unit went out during the summer and took over 2 months to repair, then heat went out in 10/2022 and didn't get fixed until 01/25/2023. They expect you to either suck it up or pay out of pocket for things clearly listed in your lease agreement as their responsibility to maintain. The property manager Patrice is rude and condescending. She will blatantly lie in your face about being in the office when no one has been consistently in the office since before Thanksgiving and tell you what is not her problem. No one returns your calls, was told they don't have the passwords to check voicemails and also told anything that happened before they came into office is not their issue. Not willing to compromise on anything and offer unrealistic options to your problem. Every excuse in the book on why they are not on top of things. The pool hasn't been open in years, trash piles up constantly and clutters the parking lots. They coincidentally lose maintenance orders and then tell you nothing was ever reported. Pest control is inconsistent even though it's a fee that is apart of rent. The list goes on and on. Save your money on these overpriced, rundown apartments and look anywhere else for properties not owned by this company. If I could give no stars, I would've.

Just called to ask about lease lengths and the woman on the phone was very rude and not helpful at…read moreall. Horrible customer service. After that I couldn't even imagine what the rest of the apartment is like.

If I could I would give this place a zero rating. I was approved in April was told the Apartment…read morewould be ready May the 13th. I advised that I would not be able to move until the May 26th which would give them more than enough time to clean this apartment. I was scheduled to see the apartment on May 24th. On the day of May 24th I was given an excuse on why I could not see the apartment (vendors was in the apartment cleaning) two days of the move in date. The assistant was really rude to me as I acknowledge that at that point I asked to speak to a Manager due to I was told the apartment would be ready. The manager then still gave an excuse on why the apartment could not be seen before the day of signing. Day of move in May 26, 2023. Me and my mom go and ask if we could park the uhaul we was told yes. Parking the uhaul we noticed that cleaners was rushing out of the house cleaning and cleaning carpet. They told us the signing was at 2pm we got back to the at 2:15 we proceeded with the young man who was very professional. He came to the apartment. Upon entering the apartment it was a complete mess the floors was coming up. The base boards was not clean, or painted when we were just told the painter had just left. Upon the inspection we were told that the apartment had a infestation problem at that time my mom was like what kind of infestation we were told a roach infestation remind you they are asking $1510 for this apartment that looked as it was worth 500 in the living condition the ceiling fan was broken and a piece hanging and the window panes was molded. At that point I was disgusted. We decided not to go through with the apartment. The worse part for me was they had no concern at all for this kind of situation the manager didn't even show her face to try to explain. So if you are trying to move to apt 1303 be mindful. This apartment Complex was a complete disappointment and the professionalism was not there.

Obviously your public reply is to save face because you all sure haven't been trying to help us. My…read morefamily nor my neighbors. Educate your on site staff on professionalism, hospitality and customer service. Fumigated your rat and roach infested apartments. Honesty is the best policy. Don't steal from the apartments and protect your staff when they are clearly wrong. Listen! Learn to listen to people BEFORE they choose to speak up against your business on social media. It's my duty to let them know and not be deceived because people work very hard for their possessions and to keep a roof over our heads.

Pest control quit coming. The people in the office never answer the phone. They don't wanna fix…read morethings but want rent on time. They promised to clean my carpets every lease renewal but didn't. Then turned around and charged me for damages to the carpet once I moved out. They changed the locks to the pool but didn't pass out any new keys. The office is locked before their business hours allot for. Apartment needs to be updated. Playground doesn't have a bench for parents. But on a POSITIVE note, rooms are very spacious!

This a very quite community. It's very outdated and laundry is outside of your apartment. Some of…read morethe outlets worked in my apartment and some didn't. Rent is very reasonable. Overall it was okay.