I also am having a terrible experience with Sanders Beach rentals during this virus crisis. We paid in full March 2 for a May 2nd week rental. With 6 of our 7 travelers being high risk( 2 sets of grandparents, a 7 month pregnant daughter and a 2 year old with health issues) we will need to cancel our trip. Of course no refund now but they'll be happy to reschedule next year. (The rate will be about $1,000 more because of new owners) I don't think the beach will be open, and will we even be able to use the pool if we went??? Restaurants closed and shelter in place order??? Next year rental isn't feasible for us .... Also when talking to the rep on the phone, was told not to email the owner because he won't respond anyway.. she was sorry about no refund policy. STAY AWAY FROM THIS AGENCY. USE VRBO instead.... I will be giving this rental agency plenty of free advertising.... PM read more

When in the course of human events you have the opportunity to "do the right thing", over making money and thinking only of yourself, it is impossibly hard to understand in this era of a global pandemic and emotional and economic anxiety, that there are people who choose to do the latter with complete disregard for helping to come up with ANY plan to help their customers. In anticipation of my son in laws return from a several months long deployment to the Middle East aboard a USS Naval aircraft carrier, I booked a lovely condo on 30A, through VRBO and Sanders Beach Rentals. I originally booked this celebration weekend on January 17th for Memorial Day weekend this coming May, giving Sanders Beach Rentals the amount required to reserve. The second and final payment was due on March 23. When in early March the COVID19 crisis skyrocketed to the attention to the entire world, like everyone else, our 'normal' life was put on hold. My Son in Law's deployment was extended and he his now to be on the ship until at least mid June. My husband works for Delta Air Lines, and is not working at all for an uncertain amount of time. Our March 23 date of payment for the beach condo came and went and when I was finally able to speak with Sanders Beach Rentals, I was told I was out of luck. Not only would they not cancel my reservation and refund my initial payment (for a reservation that was 54 days away I might add) they would not offer a partial refund, an alternative date or a credit with their company. I called VRBO and was told that THEIR company was trying to assist their customers at this time of crisis, and they were certain that Sanders Beach Rentals would comply when they spoke with them. I am sure that Sanders Beach Rentals has very nice properties for vacation rentals, and that they do all that they can to accommodate their renters WHEN THEY ARE MAKING MONEY and the renters are on property, but I just wanted to share with anyone considering using them for their vacation needs ... God help you if you need some understanding and kindness, because it will not be there. read more