I went to the store for a simple exchange. I found myself waiting for awhile before the associate "Becky" came out of the back. She did not greet me and was unfriendly, hostile, and unknowledable. This made the exchange agonizing. She proceeded to say that I couldn't exchange the luggage because of a code. I had no knowledge about a code, I told her that the luggage was gifted to me and assured that no code was set by anyone previously. As the exchange continued I observed her poor malice and annoyance. She continued to not issue me a new copy of the receipt so when I asked for it she rolled her eyes at me. As a result of her angry demeanor I asked if she was "ok". She stated that "its people like you that make it hard to work in customer service and continued to say that I was threatening her and I had to leave". I told her that I needed her supervisors number to file a complaint against her and she ignored my request and called security instead and continued to scream and state that I was l threatening her. I then decided to record her erratic behavior as proof for my own safety and welfare and waited for the security to arrive. I remained cordial and professional and in the time being she continued to harass me to leave and told me to stop recording. She then proceeded to set an alarm and tried to antagonized me by escalating the situation. Since no one never showed up I decided to leave. I am disgusted by this ladies behavior and my overall experience was dreadful. I would not recommend anyone to deal with this ladies lack of incompetence customer service skills it was very unacceptable. No human being should ever experience what I had gone through that day!!! read more