This review is for balikbayan box services only not for money remittances. We've been using Alas…read moreCargo to send balikbayan boxes to the Philippines for 10 years now and knock on wood it will continue that our boxes arriving in the Philippines undamaged. Surprisingly this year, for Ilocos Sur, it only took 2 months of delivery. Shout out to the pick up service personnel too; always courteous and provides outstanding customer service.

If I can give negative star I would! I was just there today and the costumer service was horrible…read more They treated me like I was stupid and was yelling at me making me feel less of myself. One of my family members just sent money through them and told me they accept debit card. When it was my turn to send money they told me they can only do cash and if it's through card the maximum is 500. I told them of the recent transaction of my sister through them and they accepted debit card (she sent 5k), the lady became belligerent and was yelling at me telling me that I was insinuating that it was her who did the transaction with my sister, which I never mentioned. I even showed them the receipt of the transaction of my sister but her issue was that I had said that it was through her that my sister did the transaction. Again I told her that I never mentioned it was her who did the transaction and I was even the one who was calming her down. I am just confused on why she's getting upset with me when the issue is they don't have consistency on how much money you can send through debit card. I suggest going somewhere else if you wanted to send money to the Philippines rather than be bullied and humiliated by them.

Were able to book flights to Phillippines without any problems and schedule shuttle to/from LAX to…read morehome.

Awful communication. Never informed us of our flight being cancelled. Come to find out the day of…read moreat the airport that there's no flight! Lost a whole week of my vacation and several reservations. Will never come back. Do not use this company.

I've been buying my round trip tickets to S&S Travel Agency for a long time. Osie Santos is the…read morebest. Always find the best airfare deals, short layover and easy to talk to.

We have been getting our travel ticket at S & S Travel for over a decade now. We like doing…read morebusiness with Osie of S & S Travel because she is very diligent. Osie's customer service is above and beyond. Our family highly recommends S & S Travel for your travel needs.

Working with Cora is a pleasure. She is proactive, thorough and finds the best airfare. She will go…read moreextra mile to turn your expectation into reality. She was recommended by a friend and will certainly be doing the same in the future.

Probably one of the shittiest customer's experiences I've had. My car was over 3 hours late and I…read moregot little to no communication from sunrise express. Car was not even dropped off near me. Had to call an Uber to pick it up. Would never use this service again, it was a nightmare and the dispatcher was unhelpful. Would give it 0 stars if I could

Please dont waste you valuable time when it comes to the company! we went to this company with cash…read morein hand regarding purchasing a trip that was advertised to me and my family. When going to complete the transaction we where then told that there was a 3.5% charge that was going to be input into the pricing due to processing fees. when trying to explain to the rep/manager in charge Solita C Hines she explained to me that the advertising did not have the fine print of the pricing but that the company tells you verbally. ! Unfortunately, we had input trust and time into this company by taking time off for work and making arrangements to experience this trip. There was no resolutions for the inconvenience i feel like this company takes advantage of people that are looking to experience a trip that is affordable but then charges hidden fees on the side verbally. this is completely unacceptable, Complaints when be initiated and followed up within time due to the issues

Excellent service. Fast and very courteous. I would recommend this place 100% for all the services…read morethy provide!

The owner helping us was pretty fast when it came to the live scan. He was helpful and even under…read morepressure handled it well. He seemed stressed out in the beginning but ended up being nice towards the end.

Best people in the world! Maria and Junior are sweet hearts! The business changed its name to Legal…read moreImmigration Service, as Sid no longer works there. The quality of work there is top notch and the people that work there are the most genuine and hard working that you'll ever meet. Highly recommended for any immigration consultancy services you may need. If they can't help you, they'll find someone who will. You are in the best hands here.

I purchased a roundtrip ticket San diego-Manila for September 1 on July 3, gave a copy of my…read morepassport on July 28 (i had to wait for it to arrive in the mail) and was told the ticket will be ready for pickup August 15. I didnt understand the delay as the ticket was reserved and supposedly booked on July 3 but went along to what Arlene said. Come August 15, i texted her and she said she was in a conference and wouldnt be back till the 19th. I texted on the 19th and said i needed to have the ticket as my husband was deploying and i didnt want to worry about it anymore. She called to say that my name was misspelled by the ticketing office and had to be corrected and told me to come back on the 22nd. She calls again on the 20th and said we could meet the next day at her office. She even assured me that i was flying out on the 1st but then she said something about Asiana which was flying from LA. I quickly corrected her and said that i booked Korean air flying out of SD and she even mentioned another client's name and said that she just mixed up our flight details. I felt reassured and looked forward to getting my ticket the next day. Around noon on the 21st, she called to say that the ticketing office AGAIN made a mistake and booked me to fly out of LAX after i specifically booked and paid for a ticket from San diego. She said she was going to drive me herself but seriously after all the lies and hassle she put me through, why should i believe her?! Not wanting to deal with her anymore, I asked for a full refund (which thank God i got the same day and in cash, i specifically told her i will not accept any other form of refund as she had us pay in cash as well) and booked a flight on Expedia instead which is what i shouldve done in the first place. Dont trust her business as it will only cause you money and a headache. Look the business up on the better business bureau and you will see horrible ratings and reviews. Shouldve done that myself but it was too late when i saw her F rating. Do yourself a favor and book a ticket somewhere else. This travel agency doesnt deserve a single star for the horrible service and probably fraudulent business. Let it be noted that in between those times i was able to speak to her or get a reply, there were a lot of unanswered calls and texts.

This travel agency owes a refund to my family, they have been ignoring my parents calls to settle…read moreit. They care only to take my parents money for international flight/transportation knowing that my mom wasn't able to travel with an expired passport, giving her false hope a refund wouldn't be a problem and dishonest advice to renewal passport just to get their cash money on the spot. My parents have receipt of the money being given, no contract that says no refund policy. This company is dishonest. How can you not refund money that wasn't used, Nothing was booked or reserved. These people only care to take your money and there appears to be other customers with the same complaint. We have reported to BBB because they refuse to answer the phone when my parents call to settle the manner.