Had an ER visit and an overnight stay due to blood clots after a fall. ERs are always difficult due to long waits as they get test results back before proceeding to the next step, and are trying to prioritize your needs over all the other emergencies happening at the same time. Despite this, Dr. Mooney was incredibly good to me. He explained what had happened to me, even drawing me a picture, then told me I would be admitted overnight to the hospital. Sleeping overnight in the hospital isn't easy, as nurses come in every 1 to 2 hours to give you meds or check your vitals. The doctor and NP who visited me overnight were also very kind and good to me (Dan Marra and Dr. Ahmed). The doctors never have a lot of time to sit down and chat with you, because there are so many other people who need them at the same time, so I didn't expect it, however, Dr. Marra went out of his way to explain things to me, and was very kind to me. They bring you food while in the hospital that was surprisingly good. Everyone is short staffed and tired, as the medical system is broken, but despite everything, I am grateful that they kept me alive and gave me the care that I needed. read more

My husband and I were here for outpatient labs, and they average one blood draw every 10-15 minutes. The patient's that go back come out 5 minutes later or less. There are 20 people in the waiting room, and there is standing room only. Extremely poor service. Go literally anywhere else if you can, my husband and I will not come back. read more

I checked in for blood work at around 2:30. I waited and was informed that they had gone home, Since I was registered, they had to take me out of the system so I could go to St Peters and get the bloodwork done. Very inefficient, I will not go there again. read more

Nobody wants to have a family member have surgery and stay in the hospital for a few nights, it basically sucks. The pluses - The nurses are absolutely fantastic, every single one. They're caring, attentive, dedicated and overworked. The rest of the staff were pleasant, helpful and polite The minuses - patient waited in recovery for 6 hours before they got a bed. The hospitalist who saw the patient behaved as if he was being put upon to answer some basic questions. THE FOOD in the cafeteria!!! I was trapped there for over 12 hours. Everything they had was overpriced, deep fried or sitting under heat lamps. I get it, it was a hospital cafeteria but it was awful. If you ever have to sit while a loved one is in surgery bring a lunch bag and lots of snacks. read more

I spent 4 weeks in patient spread over 3 occasions , 3 in the ICU unit , and the service was incredible !your patience with me was very sincere . you guys are great ! damn the critics ! I was in ICU the first 2 weeks of July &a week in October . you treated me well each time. this thank you is well over due. I apologize. God bless you all ! Merry CHRISTMAS ! Patrick murphy read more

Worse hospital in the area. The last 3 ER visits. I have been neglected to the fullest. I had an infection going on in all of my blood work. He said it was fine and sent me home. I have seen almost every doctor and nurse break hippa law. Talk about patients behind their backs very disrespectfully. read more

The one star is for the competent and caring nurses that actually took care of my MIL during a recent 12 day hospitalization. Some of the doctors should really pursue other careers and get out of the care business. Because they don't care. The "good" was clearly dropped from "Samaritan" for a reason. Do your best to avoid this hospital. read more

Er nurse and DR very friendly I put on light to ask for nurse for medication tech came on very tall African American woman ripped open curtain came in moving stuff in RM with back turned to me I was waiting on her to stop and actually speak to me she then just said ok WHAT?? In very snotty tone I don't know if she was under the impression that I was ignoring the fact that she was in the room but I definitely wasn't I was waiting for her to turn around and finish doing what she was doing before I started talking at her and her response was very snotty what?? Everyone else has been very nice doctor was extremely friendly very thorough set right down in the room with me for about 20 minutes and spoke with me nurse was also very nice read more

While Samaritan hospital emergency room for my mom , I happen to notice a poor man in the waiting room he had been there for hrs just like us,he had urinated all over himself so I said something to the receptionist who's name is GIOVANNI SHE SAID " They'll get to him when they get to him!" What a nice thing for a hospital to say! This hospital is terrible. Just Awful, What if it was her in that situation? Would she want to be treated like that? Just disgusting!!!! read more

Awful care. Care quality is very low. All the nurses walk around looking busy doing nothing. Unless you are dying or dead they won't attend to you. I went for rib pain and pain while breathing. I was told that there are 18 patients ahead of me and after waiting 2.5 hours I was told that. So because my case was not worse or getting worse, I might have to wait longer. I told them I will go to Albany med. I would not go here. read more

This establishment has the rudest staff I have ever encountered. They are unprofessional, uneducated, inner clearly, just there for a paycheck. My brother was admitted on a Wednesday into the mental health unit. They told our mother he was not eating or drinking. Medication we asked if they had put an IV fluids in him and they said no. Sunday he still had not had anything to eat or drink and was nonresponsive. Human cannot survive very long without food or water and he was on day four! We requested that he be transferred to Albany med. They told us we'd have to wait till Monday that there was no doctors on Sunday evening.. first of all there's always an on-call doctor. We called Monday morning and they said that they were not authorized to speak to us, even though they had been all week. And then continued to describe that he has been eating and drinking, and he even had a bath and that he did not want any visit. The level of care here is zero, they tell you they are not authorized to speak with you but yet tell you a bunch of details. They hung up on us several times they put us on hold for hours and even told us not to call anymore.. This is a disgusting place to not take your loved one here.!!! read more

Quality care for suicidal children instead of forcing the parent to play therapist when they don't have a degree. They don't answer their phones and they will only help when they have you on an in patient basis. How many people have jumped off the bridge into the river and died after it was your job to care for them. Would you like the lawsuits made public? read more

My father was recently in Samaritan Hospital in Troy on the Cardiology floor. I have to say after visiting him I knew he was being cared for. His nurse that took care of him was the best! She was so kind and caring. She never sighed or acted annoyed. She always had a smile on her face and helped us continuously. She answered any questions that we had and truly went above and beyond. When he was in Albany Med he did NOT have that experience, it was awful. read more

My husband was brought to this hospital by ambulance and the care he was given was exemplary. The doctors and nurses were amazing. The rooms and building were spotless and very comfortable. We had been to two other hospitals in the past two weeks and this was definitely the most positive experience considering the circumstances. read more

I recently spend a week at Samaritan Hospital, diagnosed with Sepsis. The care and treatment I received was outstanding. I am so grateful for the wonderful and compassionate staff there. If I try to list them all I may forget to name some. However, I give Samaritan Hospital staff an A+ for their kindness and thoroughness handling of my case. The Capital District is fortunate to have such a high quality hospital! Martin Lyden read more

I was expecting the worst experience due to a friends bad experience with an incompetent doctor but was pleasantly surprised at how well I was treated! Chest pains getting worse after a trip to Bennington cardiologist And since I knew they would send me there anyway I had my son drive me to E.R. From the minute I got there I was treated with kindness and respect! Dr.Ihsan will now be my favorite cardiologist and The nurses were so kind and helpful! My Registered nurse daughter drove up to help me and also realized I was in good hands I will not hesitate to return! read more

I have been to their emergency room twice in 10 years and it's always been a bad experience. The worst part is the way they treat you. They are never pleasant. But my last experience taking my husband to the cath lab was the worst. Not only were the check in people in the outpatient area rude, they were not helpful with directions to the cath lab His appointment was at 12:45. I was in the waiting room with no instructions as to what would take place. I finally asked and was told about the electronic board and what his assigned number was. He waited all prepared in bed till 4:30! I was in the waiting room not knowing when he was going in so didn't want to leave. I didn't want to miss the dr coming out to talk with me. Well I needn't have worried since no one ever came out. I know by the electronic board that he was in recovery. I know I have to wait for 2 hours while he is on recovery. When I went out to the ladies room, I ran into a security guard that said the way we entered the hospital is closed. Can't go in or out. He let me out the emergency exit to move my car to the complete other side of the so I could pick up my husband when he's ready. Crazy. All my husband knows is they didn't have to place a stent. Dr never spoke to either of us!!!! read more

Samaritan Hospital Emergency Room gets an F for care. My mother a Non Verbal Dementia patient was brought there Monday from a Dementia Facility. When her healthcare proxy arrived he was denied access to his mom by security and the nursing staff. It took a call to the Admin on Duty to get back there. ER nurse was upset with the proxy because of the call to the Admin that she never came into the room. From 805 PM to 1220 AM no nurse crossed the threshold into her room. For my mom's injury Three Hours after the doctor ordered pain medicine, it was given by a nurse from another part of the Hospital. If your ever in a room that is covered by Care Team D it is more like Care Team F for Failure! If your family member has Dementia, Samaritan ER complains that they are not responsive to questions or instructions. They have no protocols for treating Dementia patients and are treated less than human. The best your will get is that they will leave them in a room with cartoons on. read more

If you go here when you are suicidal, they will not help you but will instead turn you away with nothing but a hospital bill. They will not help you get a doctor's appointment, nor will they help you refill your medications or get therapy. They will hold you there against your will without any promise of seeing a doctor or getting any actual help. read more

If this hospital didn't have a psychiatric department, I might have even given it five stars. The services my partner and I received there for things like infections, bad asthma attacks, or a rash were friendly professional and even efficient (I ended up waiting for a second opinion on the rash but I appreciated their willingness to investigate). However, their psychiatric services are abysmal. It's like they took the rudest, least humane, least compassionate, and definitely least competent professionals in the field and said "hop on board". They will accuse you of lying about personal details police interrogation style. They won't admit you even if your family insists your not ok. We literally had to go to another area hospital 2 days later who did admit. So at least this psychiatric department is losing money. read more

No parking for patients. Entire new garage and I had to park on the street 1/2 mile from hospital. Rubbish directions: Park near the garage and pass through *2* empty lobbies with no direction or intake. Given high speed directions through the whole hospital. They know it by heart so they suppose you do too. Dirty room to sit in while awaiting surgery. Never again. I hope the actual medicine is better than the reception and navigation. read more

Well I was in there because I fell and broke my hip thecfirst 2 days I was there it was good the last day I was there the night shift was really really bad. The last day I had food they never told me that I had to call and order it and if they did tell me I was so out of it I don't remember because of pain meds so on the 3rd day I told them I hadn't eaten in 3 days I order eggs bacon and potatoes coffee and a fruit cup the only thing that tasted good was the fruit cup the coffee if that's what they call it was Grose I wouldn't feed it to my dogs The one night the nurse came in said I could not get any more pain Ned's nor sleeping pill because my blood pressure was low because of meds told them no I was because I hadn't eaten since Friday Some young girl was there with the nurse said yes u did u had pretzels a big bag was on the stand next to me open and I said yes ichad a few well she says then u ate. I went to grab my bags of pretzels which I only had maybe a cup and went to put them on the other stand on the right stand with my computer while reaching over to put them on the other stand the side I had the operation on a sharp pain went up my leg I dropped the bags on the stand and pretzels went flying The young girl goes to the male nurse and told him to call security because I just attacked her I told her I didn't attack her with my pretzels but she kept telling the male nurse to call security because I attacked her Told her go ahead call security while your doing that I will call the news channels and see what they say They might enjoy the story of a 69 year old woman a senior citizen WHO just had hip surgery with a,metal bar in her hip the other day and is excruciating pain was not allowed to have any kind of pain med nor a sleeping pill whom is disabled so go ahead and call security and tell them u were attacked by pretzels that flew out of the bag because of the pain in my leg shot through my leg Another night I had this girl trying to put a needle in my hand to draw blood this started at 11 pm and ended at 2 am My right hand and my right elbow area was swelled to 3 x the size The girl with the pretzels got passed off because I was tapping her she says I think that's why also she want security called Because I had her bad behavior on tape That's the only time I was treated like a peice of shit there The other days every one there was extremely nice and went out of there way to make sure I was conterable and had what I needed These people deserve a medal for the kindness and compassion and dedication to there work The other 3 should not be working around people read more

My son was in the Psychiatic unit at this hospital for 3 months for depression. My son told Dr. Maryl that he didn't trust himself to be alone Dr. Maryl said to me on the phone now what am I going to do, what am I going to do now, I have never had a doctor say that to me, he did not take time to listen to my son he took my son off his depression medication he changed other medications my son left there no better than when he went there, sent my son back to the apartment where he committed suicide. All he was concerned about was his job, he should not be a doctor. Please do not trust your life in the hands of this doctor. read more

Zero stars. Had to give it at least one to post this. They are pathetic. Spend hours in the ER getting tests and never get results. They have zero respect for their patients. read more

Regardless their rude and inhumane service caused my miscarriage when I was pregnant, this time they lost my husband blood test! My husband went there twice last week for two different blood test. They were not able to find the right place to put the needle in, so the nurse made five holes on my husband's arm for two tests. Now they called us and tell us that they lost his blood and asking him to redo it. So they are going to make 10 holes on my husband's arm in 2 weeks? Amazing. read more

The intake is not showing empathy or concerns for patients needs. They rushed me and spoke in higher pitch levels inside of calm approach. They could not allow time to listen as I was resolving a issue for a hard copy of test results. I had results negative for a COVID-19 test and wanted to do a quick test instead of listening to me about hard copy file. She approached me like it was a dummy , missing my nostril hitting tip of nose .No ! was my response and I requested supervisor to resolve . Finally .... need theses simple changes for better calmness. Talk as the stick is approaching using a non threatening slowing approach into nostril . Place a marker by corner of main entrance with a campus map on led board , a marker sing with arrow and name on a pole at a few main corners. Always research your doctors and get second even third opinions. Floor staffing is much better. read more

This place is a joke. Wait for hours to get the wrong diagnosis. Three family members have been there recently.

HIPPA violations everywhere... sitting people in chairs in the hallway... just an odd set up..by the time I left everyone knew I had covid...and I knew everything about the people next to me read more

This place is such a shit hole. You shouldn't even have a dog in a place like this let alone a human. I came to this shit hole this morning for my sugar. I got here at 10:15 am. I was brought in to the ER within 20 minutes,I was very surprised. As soon as I walked in to the ER I was like omg. As soon as I sat to talk to the nurse in back I started seeing fucking fruit flies, I thought I was seeing stuff. I thought I was seeing floaters again. Nurse said nope they are fruit flies. I could not believe what I was seeing. The floors looked like they haven't been swept it days and I mean days. They show me to a room in the ER,it was disgusting floors where dirty, bed was disgusting looked like someone just got out of it a few minutes before. Went to bathroom and yuk. I wouldn't even dare sit down. I couldn't believe my eyes. My nurse later on took one of my IVs out and didn't put anything over the hole,so it started to go all over my arm and drip down on the floor where I had my stuff in a bag. She said a little bit got on my sneakers, I figured no big deal I can wipe them off. A few hrs go by and I looked in my bag and blood was all over my clean clothes. By this time I was there for 6 hrs.10 pm I was finally talking up to a room on the six floor. OMG, disgusting times 10. I went to a room that was so nasty garbage all over the other side of room. Oh yeah 2person room. The nurse said the other guy passed away a few hrs ago. The linen bag was full and you could smell shit and see it all over the bag. So I asked if it could be removed the nurse who barely spoke any English but a little said tomorrow the guy will come around and get it. So I'm here all night smelling shit. So I lay back on the bed and I look up and there is spots of blood all over the ceiling tiles. I'm leaving some stuff out because there is so much. This hospital is so f****ng nasty. I've been in a lot of hospitals in k.y and all over NY but, none as bad as this one. I will never come back here I don't care if I'm dieing. This hospital is worse then a animal shelter, it's not even good enough for a animal. Shut this fucking place down. read more

Son doesn't have Covid yet he has all the reasons to avoid any contact with the virus or carriers of this virus. Yet when we were sent to this place we were supposed to have a bed and room away from any chance of catching COVID and yet they have him in the hallway across from a patient who has this. They are apparently going to try and kill my son and then ST. Peter's will be answering a very heavy lawsuit. Hippocratic oath declares that first do no harm well not following your own precautions you have put an imno compromised person next to someone who is a carrier of this disease. That's hospital policy, state and federal policy that they are breaking. So with whom do you want to be brought up on charges with first the one that will shut you down or the one who will shut you down and make sure you don't open or practice under the name of St. Peter's. Good luck with that, oh plus civil court. read more

Worst hospital I've ever been too!!!! Waited for 7 hours just to see a doctor who eventually didn't show up and they told me they had no doctors at the hospital to see me. I WILL NEVER GO BACK TO THIS HOSPITAL read more

Had a stent put in through my wrist the person that put me under said I move around a lot when I was unconscious the following day had bruising on my thighs and ankles and can't barely walk anymore and they deny anything happened I think they dropped me or almost dropped me now I cannot work anymore. Stay away if you don't want your life ruined read more

The worst customer service I think I've ever encountered. They NEVER answer the phones. Right now, I'm getting the old, "ALL CIRCUITS ARE BUSY" message. But either way, a human NEVER answers, and when I leave a message nobody EVER calls me back. The. Worst. read more

Haven't been here since the renovations, it's gorgeous! Quickest ER visit ever tonight and everyone was so personable. Would certainly recommend! read more

This is ludicrous. Wife was taken to Samaritan Troy ER in ambulance. Nurse in ER works with her for a few minutes then disappears. Wife is moaning in pain. I step outside wife's room to get her some help. No one is around. We were not given a nurse call button thing. Took a while, but a nurse finally appears near our room so i ask her to call for some help. Astoundingly, she says, "Who would you like me to call?" with a scowl on her face. I say "Well i am standing in a hospital. Maybe a doctor?" Maybe i should have said "Ghostbusters" Finally a resident did show up, but first hour in the ER bed without any help was bewildering. read more

Filthy . And not even a bed for ill patients. Made to sit in a hard chair for hours. Nurses hardly came in room in a 6 hour period. Hate to even give 2 star but site won't let you post unless you pick one read more

I had such a horrible experience with a "Phlebotomist" obese hag who really ticked me off. This was not at the actual Samaritan Hospital, but the "blood work" area OWNED by Samaritan,located at Hoosick Medical and Professional Offices 258 Hoosick Street, Suite 103, Troy. I went with a relativeof mine who is a patient of another doctor. The doctor gave a call for bloodwork to be done, so I went with a relative of mine to get bloodwork and I instantly am eyed by this obese annoying honey boo boo type female "phlebotomist". I sat down because I was so tired from the night before.I had 0 hours of sleep. Which is none of her business.I am not a patient and I am not your patient! as my relative filled out info, she dare to ask"are you tired"!!? Im like..yea! Than she asks me a question that ticks me off. IS HE YOUR FATHER??? WHY THE HELL IS THAT ANY OF YOUR BUSINESS? Do your damn job and leave people alone! there is no reason that yo should be talking to relatives of patients.Granted I dont look like my relatives, its still rude to ask people questions!!! especialy invasive ones! What if I was adopted? do you ask that from all people? or do you assume just because a female is with an older male than they have to be related! I could be hsi friend,his neighbor,his wife,etc!!! Where do people get the courage to ask outlandish questions. Than she had the nerve to lecture me about cherishing my dad because her dad passed away. Um, age has nothing to do with passing away! a 12 yr old can pas away before a 90 yr old! You do not know when death will come. But I didnt want to go off on her that day. I come from a long line of doctors and nurses. From my siblings to my uncles and aunts. And I know for sure there is a code of conduct and a level of professionalism that needs to be there. I would of been rude as heck had I just told her to leave me be,but I let the idiot talk even though she probed! Had I stayed a lil while,she would of asked more weird questions! I am not 12 yrs old and I will not be lectured on life by the likes of you. Just because I am tired that morning because I had no sleep,does not mean I do not "cherish" my father! WTF is wrong with you? where do you get off? I am also not a teenager! just because I am not wrinkled up,doesnt mean I am not in my late 20s! you will not speak to me like I am some unruly child who "cant stand" their parents! As she was talking she literally put her finger up to silence herself so she cans lowly shred apiece of paper in a machine. Seriously,Samaritan!! you need to address this lady! I am deeply offended!!! it is none of your business what my tires to a person is! Do your work and be professional! I have never felt this angry in all my years and visits to any hospital/clinic. If anyone knows of this person, pls make her aware. She works are the Hoosick st TROY NY blood/lab area. read more

I chose to deliver assisted by a midwife at the birthing center at Samaritan (midwife not affiliated with the hospital). Was met by some of the rudest, meanest nurses and pediatrician ever encountered. Misread my prescription order which left my pain unmanaged, and I had to waddle my painful immediately post-parting self to the nurses station every time I needed a dose of Motrin. Paperwork in shambles, "forgot" to ask for my signature on literally all consent forms until check out and then POST-DATED official paperwork! The best caretakers were the janitorial staff and the ladies that delivered meals. read more

Went to the hospital in March and received my first bill in May. I made 3 payments by check but noticed that my 3rd check had not been cashed. I called them on September to ask why my check hadn't cleared and was told that it was taking longer because it had to go to their financing dept. I called repeatedly saying I have $$$ why won't you take it? But was NEVER told it was with an entirely different business until a week ago! I could have settled the whole thing months ago but they tried to shady and not tell the truth. I was continually told I would get call backs only to never get one. I spoke to the manager Mr. Mar and he could have cared less..... he said "it's with another company so what do you want me to do" He was extremely dismissive and when I tried to explain how many times his employees had outright lied to me he said "WE extended the courtesy to you of even discussing it w/ you".......like it was some favor to lie to me and waste my time while my credit gets clocked?!?! STAY AWAY!!! They don't care about you just the $$$$$$$$$$$$$$$$$ read more

A Friend went to the er for a spell, they are efficient and kind but the other patients are not wonderful experience. If you want to see the crack addict people of troy go here for a vi st. hospital is great for births and small broken bones. read more