You get what you pay for. Budget friendly but TERRIBLE and I mean TERRIBLE customer service. I signed a contract 5/17/16 to have my reception here. From that date until today (just got my secuirty deposit back today) they have had 6 coordinators. 6! None have been on the same page about anything! I paid my deposit with a credit card just out of convenience for me. Was never told I would be charged 10% and that I would only get back $450 of the $500 deposit. Had I known that I would have paid cash. Thankfully they understood my concern and didn't charge me that fee. I would receive emails saying my payment was due, when my mom had already mailed the check in a month prior. Went a couple of months prior to my reception to scope out where I wanted things, in which I told the coordinator we were coming and wanted to ask questions about the best place to place tables, food, DJ, etc. She totally left as soon as we got there, knowing we were coming! I told her several days prior! The coordinator NEVER even showed up the day of my reception. The only people there were the volunteers in the museum. So when it came time to mail my check to me for my refundable security deposit, I hadn't updated my address with them which is totally my fault. I take responsibility for that, however, I was told so many different things. I was told that a new check couldn't be sent out unless my old check came back as return to sender (which no one is going to do that), then I was told that a new check would be mailed in 90 days bc the original would be voided. Yeah, 90 days was 8/25. That didn't happen. So then a new coordinator came on board (imagine that) and said they would have to place a stop payment on the original. So they did that, which was $25 deducted from my deposit (totally fine bc it was originally my fault). So on 9/19 (Tuesday) the coordinator said you will have your check by the end of next week's business (whatever that means). There it was "end of next week's business" no check. No check the following week. Get an email on Friday 10/6 that my check was mailed that day. So it wasn't in maybe hands as previously stated it would be. So all in all my experience has been terrible. I should have paid more money to have it some where a lot less stressful! read more