I am very very frustrated with this system. Ever since they created the new Salonbiz Central and discontinued Enterprise we have been having many issues. The entire system has gone down SEVERAL times within the last couple of months to where we cannot access anything. I recommend printing off all of your service provider's service prices so that when the system is down you can at least have access to that information still. I did give Salonbiz two stars instead of just one because although we have many MANY battles with the system, the customer service is always very nice and helpful, sometimes there is a long wait time, but that can be expected from almost all customer service lines. I just want enterprise back as a backup for the many times that Central is down. read more

Terrible. Always crashes. Once a month it doesnt work for an enitre day. This month it was 2 full days. it always crashes. do not waste your time with this system read more

Just terrible. I mean wants the point. It crashes regularly. At least once a week. We use it to answer for 5 locations & it is just the absolute worst. The old system was outdated but it worked, regularly! Everyday i come into work & dont know if i will be waiting for the system to work. At least once a month i am paid to sit at my desk & wait for them to fix whatever is going on. It runs slow!! So slow. 90% of it is just waiting for the circle of death to disappear. Save you workers, save your business, do NOT get salonbiz!!!!!! read more

Terrible company..stole my money, they are rude and unprofessional. There are better salon and spa pos systems.

Horrible Customer Service when you try to cancel with them they keep coming up with excuse that forms were not turned in we have screenshots of us trying to cancel and refilling the forms and they keep saying we need fill out forms and that they never got it and we confirmation that we did send it from them and they still go in circles. read more

This software is outdated . I thought about switching. My account was never actually activated . I was lead fo believe this was entirely cloud based which I was clear that it was what I wanted just to find out that it is not . You must download something on a main computer in order to access salon biz from anywhere. I decided not to move forward as I was clear that I was not looking for this . I was charged over 300 dollars anyway and was not given a refund despite the fact my account was never fully set up and I never used it. I do not recommend this booking program based on how outdated it is and the companies ethics . Shady unethical unprofessional company . read more

I have been with Salonbiz for 6 years now. Now I really regret that I should have changed much sooner. Last 6 years, so many problems happened, like disconnected quite often, sometimes can not connect booking system at all during business hours. Whenever they update on their side, always something goes wrong and they put responsibility to us. If there were problems and they could not solve them, they say " It is your computer, talk to your computer technician". They set up for meeting this morning and they never called. I hope they respect other peoples time. So many problems happened with them, and I am finally writing about it, because I don't want anyone go through this bad experience and losing business because of their system. read more

I am beyond frustrated with SalonBiz Cloud. Their education team does not seem very well educated on their software at all. I had issues with the appointment book not matching the schedule template, and have been told it's because I had manual blocks on the books. I've edited schedule templates zillions of times and never had this issue. Two weeks ago the same person helped me fix a template and it worked perfectly fine without removing the blocks. By the way, I could absolutely hear you sassing me to your co-worker through the phone. I had issues with clients not being able to book online. I've called them about this more times than I can count and just keep getting told "development is working on it." No one ever calls me back to follow up. I keep calling to check in and keep getting told the same thing. To this day, that issue has still not been resolved. It goes down often. I get error pages all the time where it won't let me use certain functions. I've been working in salons for 12 years, I've used Salon Biz on multiple platforms, but Cloud is by far the worst and their sorry excuse for an education team follows suit. read more

For me, relationship is everything. My favorite part of SalonBiz is the relationship. I know who I'm talking to, and that if I have a challenge, they'll work on it & follow up and do something about it. SalonBiz values its existing clients; the relationship doesn't drop off after you sign up. The iPad app has changed how we work. Parking is difficult in our downtown location, and it was affecting our retail numbers. Because of the iPad app we can offer curbside retail and run out to a waiting car with the product and an iPad to swipe their card right there on the street. read more

The system is not reliable at all. Hard to navigate with there " new and improved " system. Stay away from salon biz.

We have had this system in our salon for 7 months. Our credit card machine has been out for two days. Multiple calls with them and Merchant Link and NOTHING is still resolved. They've also hung up on my manager multiple times when she calls to fix this! I'm not one to complain but this is ridiculous! read more

The old Salon Biz program is far better than the new one. The Cloud version is still a major work in progress. I always feel like I'm the one with the problem every time we need help. (about 4 times a day) If the program worked consistently we would not have the issues we are having. There is always a new issue before any old ones are fixed. It is never working 100%. It works about 70% of the time. read more

Salonbiz is the worst system I have ever used. Not only does it constantly crash, freeze, glitch and erase appointments for no reason, sometimes it won't turn on for hours!!!! We open our salon and can't even tell when our guests are booked. No heads up from salonbiz that our system is down or anything. It's not very compatable with chip readers either. We have had nothing but problems since we got this system. As time goes on it gets slower and slower and slower. Not recommended. read more

I've been with this company between 5 to 6 years so much headache and right now I am sitting and they cannot fix my online booking for two weeks and two Saturdays ago my other clients walking in to the salon and saying that they have an appointment and we couldn't even see it on the books I kick my self in the ass because so many different software company's give me opportunity and I never left read more

BUYER BEWARE!!!! The cloud software is AWFUL. I have been pulling the exact same reports for months (1.5 years+ in fact) and they are wrong every time. When you call support, they always say that they will have to call you back and then they never do. OR if you call during the evening hours they say that their education team takes care of that and NO ONE really takes care of it. How am I supposed to do payroll correctly if the payroll reports are not pulling correctly? How am I supposed to pay my employees commissions if the commissions are not being pulled correctly? We currently have about 10 "open cases" that are still in development with SalonBiz. They have been in development for months and months and months read more

I've taken the time to calm down but still extremely frustrated with the software...and the staff behind it. Not quite sure where to begin with our issues but here goes. Scheduling template is a nightmare, even with SB staff assistance. Series vouchers (SB name for packages) does not keep accurate track of services. We've called on this problem numerous times and currently "under review by development". This review is now going into the third month with no idea how to fix the problem. Being kicked out of the program for "inactivity over 30 minutes". Duh, I was working in SB when it kicked me out... Take my advice and keep checking out other programs. read more

Their marketing tool is horrible... I asked questions but their representatives are very hysteric and rude..

I love SalonBiz. I have been using is almost as long as it has been available to use. Over the years it has improved greatly and my team is well accustomed to using the software. I would regret the day I would even dream of switching to a different company. I have always had good support as well. In the early days, it was me calling "them" on Sunday and "them" was one person. Together he and I worked through many challenges and I like to think I have been as instrumental in assisting Salonbiz to grow as they have been to my business. Thank you Neill Corporation for all that you do! read more

I have used Salon Biz for about 15 years at least. We have had our issues but mostly it was a setting or something we needed to adjust to customize it to our growing business. I love the seamless inventory and aveda automatic updates. I have HA not the cloud i see bad reviews on this version and imagine Salon Biz has this handled. I gave 5 stars mostly because of the customer service when we have had issues they have helped out in a timely manner. The software itself interfaces well with demand force and other things we have added to our business needs. The reports we use daily for management and the app for stylists, they have fun with. Salon biz has grown with me and been an invaluable tool. It's like any other tool, needs set up so plan for that which can seem daunting. That comes with growth but after your all set up you will be thrilled. Highly recommend salon biz Facebook and instagram as they offer new features there. Most of my peers use it too. read more

We enjoy the actual software program however their customer service REALLY needs improvement. If you have a non-technical issue there is almost no support or communication for you as a paying customer. They almost make it seem as though your business is not that important to them... read more

Ive been with Salon biz for over 10 years. This Jan, I switched to their cloud base. To keep this short and simple, I have been without ability to open days, use tickets accept credit cards. I have gone as far as calling Edwin Neill. I have left several messages with the explanation of urgency. To this date, no contact from anyone to figure out the problem. The last contact I had with their cloud tech support I was told maybe i should just find another software program. The next contact I had was with their manager of the cloud dept. His recommendation was to switch to one of their other versions. so.....the last time i was able to use salon biz cloud was 1/31/15 and no contact from salon biz at all. After reading the two reviews it really helped because I too was being led to believe the prob was all me and I agree with Tapestry....my business apparently is not that important to them. read more

4 months of Pure Nightmare! The software often crashes. Reserves appointments for the wrong time. Send out text reminders for the wrong date. The list goes on. Please please please do your research before signing on. What a rip off. We are switching to envision. read more

I want to warn those who are researching this software in preparation for possible use in their business. Our business was charged $100 during the free trial period when we were still analyzing the software to determine if it would work for us. I did sign a contract to pay $100 monthly for the program, but shortly thereafter I discovered the software had major flaws that would not work for our company. At that point I ended all connections with Salon Biz. At that point I had not entered data or used the program at all in my business. I also felt the Salon Biz salesperson wasted a lot of my time promoting the most expensive package they offered when I had clearly stated facts about my business that would indicate the more expensive version of the software wouldn't work for us. read more

My salon has been using SalonBiz for over 6 years now. We shopped the market a lot before we made a decision, and we look at what's new in other software frequently, but nothing has been able to compare to SalonBiz when it comes to the software or the technical support and customer service. When we opened our second location, we switched from the standard software to SalonBiz HA, which allows us to manage both locations seamlessly. Being based in Hawaii, my salon is used to complications when it comes to getting support when we need it, usually well after everyone is out of the office on the mainland. But SalonBiz has been great about working with us on support issues, even when it's outside their business hours. They will go above and beyond to keep customers happy. As far as the software goes, it is far more user friendly than other software we have done demos with, and SalonBiz Central allows us to manage our staff and books remotely, while also empowering stylists by allowing stylists to have control over their books and their goals. Our stylists love being able to have that info at the touch of a button on their phones and now even on their Apple Watches. The reports are a huge time saver and offer us invaluable insight into how to run our business effectively and efficiently. I wouldn't recommend anything else! read more

SalonBiz is horrible! This software is about $100 a month with very little to offer. The data is constantly corrupted, creating continual errors in the system regarding appointments and where Clients are concerned- this is not a good thing. The tech support is just about as horrible as the software. We called about a "glitch" around 6:30pm eastern time zone. The tech called back the next day stating that they were "out of the office" because it was 7:30pm their time when we called. THEY ARE IN LOUISIANA and 1 hour behind us. Also, for the money...there is no email integration or marketing, no ability to do confirmations via email or text, and you have to pay and hefty additional fee for mobile connection. Save your money and find someone else. Anyone else. read more