Unfortunately, I do not have many good things to say about this business. I have been twice, the first time about a year and a half ago. When I went I had my hair Cut, bleached on top, dyed two colors and styled and I was TRILLED with my results (and the price!!! It was only $75!!). The second time, not so trilled. I booked 4 days in advance for my friend and myself for colors. When we arrived we were informed that "they weren't going to fit me in because I booked a haircut". Let me state, that I work 7 days a week and took that day off to get my hair done. I was frustrated, however, I did not make a scene and I left. My friend called me approx. 30 minutes later and said they could fit me in. I drove back and thanked my stylist for fitting me and and explained why it was important that I got my hair done that day. She "fit me in" between another lady and first put the bleach on my hair (I have black hair and was going to brown". She left it on while she did highlights on another lady (approx. 45 minutes) and then washed my hair and sat me down for my "chocolate brown color" that I wanted. She put in the dye in and then finished the other lady's hair (cut and style) before washing out my color (approx. 45 minutes later my scalp was burning). I then asked about black highlights and she explained that it probably wouldn't look well with the brown. I understood and said no to the highlights and then noticed that there was a lot of brown dye on the forehead. She "attempted" to get it off and said "it will come off later when you shower". I didn't say anything and she dried and straightened my hair. Upon completing I asked her how much it was and she said "$100 even". I was shocked because the only thing she did was bleach and dye it. I gave her $100 (no tip as I was frustrated with the whole experience) and told her to have a nice day. My friend went in two days later and got her hair done and she reported that the stylists were talking about me and how they thought I "was going to loose it at any moment" and how I was "demanding and rude". I had every right to be frustrated with my service and how I was over charged, however, I was not rude. I believe these ladies need to learn some professionalism and get all appointments in line before they overbook. They also need to learn how to treat customers and not treat them like a second class citizen because of their mistake. Needless to say they will never receive my business again. read more
