I had a very disappointing experience from start to finish. Not only was it difficult to make an appointment (because they do not answer the phones or return messages), but once I finally made the appointment the owner Melissa/stylist wrote me down for the wrong day!! She seemed very aggravated that she had to accommodate me.
I went in for a Keratin Express treatment through Groupon. I had gotten it done once before at another Salon and loved the results. But, I figured I'd try it at this Salon since it was only $49. Well, I guess you get what you pay for, because the results were terrible!!! When Melissa finished the treatment, it didn't seem as shiny and smooth as my previous experience with a Keratin Express treatment. However, I was hopeful that it would at least stay frizz-free for the next 6-8 weeks as she told me it would. ( For the record, she also mentioned to me that I was the perfect candidate for this Keratin Treatment because my was curly, but that it had a fine texture). Well, when I got home, after a couple of errands, I looked in the mirror and noticed that it had already began to frizz around the crown of my head. Therefore, I called the stylist/owner to question her about this, thinking maybe it was due to the high humidity that day. (After all, you are not to wet it for 24 hrs after treatment). She said that a big reason was that I didn't have any product in my hair. This didn't make any sense to me, because I thought the whole point of a Keratin Treatment was to not frizz with or without treatment for 6-8 weeks!!!! She said that once I washed, dried and put product in it that it shouldn't frizz. She assured me that if it was still frizzy, she would re-do it. Well, a week later I finally washed, dried, and put product in it, and my hair didn't look any different than before she put the treatment in it. I asked if she would re-do it, as promised. Not only did she not offer to look at it, she simply said, in a very condescending tone, that she would "see" if Groupon would refund my money, adding that she, obviously, could not offer what I was looking for. Which is pretty pathetic, because all I was looking for was a Keratin Express Treatment that did what it was supposed to do!!!! (Apparently for her, it was cheaper for Groupon to refund my money than it was for her to use her products to re-do it). Fortunately, Groupon did refund my money. However, it was only because I took the initiative to contact them myself, since she failed to follow up with me, regarding the refund! read more