This is a summary of my beyond disappointing customer service experience in addition to a terrible bang trim, color job, and hair trim.
I went in for a bang trim, Christine was nice offered some feedback on how to fix my roots which had grown out about two inches so I made an appointment for the following week to take care of my color.
Lets start with the bang trim, I said "I like my bangs, I just don't want the ends to be as blunt. Well, my bangs now are more of an arch... WAY longer on the sides and shorter towards the middle. Not at all what I liked about my former. Oh well, didn't think much of it... they'll grow out in a week.
Fast forward to my hair color/cut appointment. I have bright golden blonde hair, not a hint of ash or brass. She tells me all of these things she wants to do "tone it, add some ash, we'll add some highlights..." and I responded telling her I love my hair color EXACTLY how it is and didn't want to change a thing. I repeated this over and over. Sure enough, at the shampoo bowl I ask her what she's putting in my hair and she says toner. I repeat again that I don't want to change my color and she tells me this will not change it, it will just blend the new growth with the other color.
Arrive home with my Ashy, dirty blonde hair that has a hue of red in it, I shower the next day, wash my hair and still HATE HATE HATE the color... it's a good color job, but it's not a good color on me and NOT at all what I had asked for. So I call the salon, they tell me I can come in and get the color fixed for free within two weeks so since my scalp was still on fire I decided to wait a week and asked that one of their best colorists be able to assist and selecting the color to correct my hair with. The receptionist then tells me that "in her defense, she's a great colorist but we were really low on color yesterday and most of the stylists were having to improvise and mix colors based on what they learned in school". IMPROVISE?! On my hair?!
Fast forward a week... I go in and sit down at Christine's chair where she proceeds to essentially tell me my hair is the same color as it was, this was what we had to do because I didn't get my formula from my old salon. She said she could add highlights, I said I wanted my hair back to what it was supposed to be in the first place and she said "well we can do a bleach wash, but that's going to damage your hair". I show her pictures of my before and after she argues that the picture was not right before my color (it was four days before!) and then says well just come over here it's not worth arguing about. So now I have no idea what she's about to do to my hair, so I told her I would go elsewhere to have it fixed.
Moral of the story: she did what she wanted to do and did not for a moment take into account what I wanted. I've since heard all of my friend's horror stories from here as well and will do everything in my power to not let anyone else be as disappointed in their $180 spend as I am now. read more