Prices very reasonable. Service was great. Zoe was doing someone micro braids and she was slaying…read morethe lady hair.

I booked my daughter's hair 3 weeks in advance. I asked for a Saturday morning, but Ms. Zoe said…read moreshe did not do children's hair on Saturdays. Therefore, I booked and took Monday off from work, the day before school, to get my daughter's hair braided. I usually go to Atlanta or Woodstock for hair appointments, but I said let's support our local businesses. She told me to text her the day before. I called two days earlier. Ms. Zoe said she would call me back. She did not. I texted her the day before as she asked. She replied sorry I won't be able to do your daughter's hair. Thank God I did not schedule this the day before picture day.

I never write reviews especially negative ones because I don't like to bring down businesses…read more HOWEVER. Charging a 10% sales tax after already having high prices is INSANE. When I went, my total was 165.80 and somehow jumped to $186.50. I turned around and asked the employee how this is possible and she said they charge a 10% sales tax and a credit card charge. Mind you, there is no signs about their tax, or a credit card charge. Not to mention, because their register is incapable of scanning and processing charges, the employee asked if she could use my phone to calculate the total. It's upsetting that I am unable to support a small business that is rarely ever open. However, this is unacceptable and extremely disappointing.

From the owner: We are a black owned beauty supply store that sells beauty, cosmetics and personal care products.We…read morehave 100% human hair wigs, synthetic wigs, hair extensions, various kinds of hair products and accessories.

I'm very disappointed in this location. It started out great when they first opened with plenty of…read moreopportunities to have products custom fragranced. The longer the store stayed open, the less helpful the employees became. Nowadays, if you go in there especially in the daytime, the people who seem to be the "shift leads" will tell you that they don't have any way to make custom fragrances, and that they're out of everything, and that they only have a handful of things premade, and they cannot make anything new. I went around Christmas time to try to get some body scrubs and some dish soap and laundry soap. I was told that I could only buy what was on the shelf already made, and that they would not be Custom fragrancing anything. I told my husband I was disappointed I couldn't get my favorite fragrances, so he went to the location in Roswell, which was more than happy to help him and I got a wonderful set of body scrubs and soaps for Christmas. He said the people in the Roswell location were very friendly and told him that in Canton they should be able to do the same thing and they could not understand why I had been turned away. I went again to the Canton location in January, hoping to find different personnel on a weekday and was again told that they did not have any fragrances to make anything customized. When I walk into the Canton location, I feel as though my presence is not welcomed. The associates in that store stay behind the fragrance bar and do other tasks while customers are shopping and it's hard to get their attention if you need anything. If you do get a question to them, they act bothered as if they wish you would just go away. I noticed another shopper the last time I was there and she was being ignored. She had questions, and the person behind the counter was dismissing her and acted as if she wished the lady would just leave. it was not like this at all when the store first opened and I remember being treated very nicely. I remember the wide variety of fragrances that could be made and I remember being able to choose whatever I wanted for my scrubs and laundry soaps. From now on, I'm going to have to shop in the Roswell location because the people in the Canton store are so unfriendly and can't be bothered to deal with customers. I used to work in retail, and in fact, I worked in a shop called Garden Botanika where we made custom fragrances for our clientele. It was one of the most enjoyable parts of my job, and I loved helping people and I never took the job for granted. I was happy to be employed and I was happy to be getting a paycheck and I was happy that customers were coming in getting excited about our products. I think there is a big difference with this generation today, because they seem to want to work for nothing, pick up a paycheck, and scroll on social media instead of helping customers. I think the Canton location really needs to take a hard look at who they have in management at that store and take a look at what the customer experience is on a typical basis. They probably need to send in secret shoppers to see what the experience is like.

I love the idea of soap without a bunch of weird chemicals. This place has a wide range of scents,…read moresoaps, and soap accessories. It also has an all natural laundry detergent area. The prices aren't exactly cheap nor are they ridiculously expensive. It's in that sweet spot of treat yourself occasionally range. They do offer deals. On my visit, it was but 5 get 2 free. The orange scent is my favorite. You can have a soap making event there which seems like a novel idea. The customer service was friendly and helpful. Recommended.

Amazing lady works there, always nice and helpful. If the item your looking for is not there, she…read morewill order it for you. A free goodie is always provided with every purchase! Amazing prices and variety

When I want to get braids this is my store. Beauty 4 U got…read moresome great colors for different hair styles. And the owner is very friendly and helpful. My Sister-in-law Loves the wigs' section. Ms Glo

I would like to preface this review by saying all employees were polite and professional. I was the…read moreimpolite one by using the word "a--", as in "I'm not trying to be an a--", which I apologized for as soon as it came out of my mouth. Now on to why I'm here: I'd bought two skin care products a little over a month ago when they cost a third on sale; this was at a different store. They didn't have the specific item, but I bought something else to exchange when they came back in stock (a hack that a BBW employee told me I could do, and I've been doing it for years). The only two stores that had it were in Canton and Woodstock. I drove ONE HOUR to make that exchange. I get to the counter and tell Kara that I wanted to exchange these items. She proceeds to RETURN my items, then wants to charge me THREE times for the wanted items. Jordan (I believe that's her name) came over to explain that there wasn't anything they could do because it had already been refunded to my card. When I asked her if she nonsensically wanted me to buy the wanted items at three times what I originally paid, she repeated that there was nothing that could be done. So a store error would have cost me, when I was clear as to what I wanted to do, and there was nothing to be done. I walked out with nothing. The most heartbreaking part of this story is that the scented scrub was for my mother, who has dementia, and it's the only scent she will allow me to use on her at this stage of her disease. It is difficult to get her to bathe, so having this would have eased both our lives. Calls to BBW customer service were a waste of time because they ineffectively offered me 20% off for my troubles. So not only did I drive an hour for an item that would have eased my daily life, I was told that an error by the store wasn't going to be rectified. Canton BBW, please provide training to your employees and/or empower your managers.

Some people who work here are super duper nice, but there's some who really don't need to be there…read more I get working in retail (I work in a grocery store myself) can be hard and frustrating but you just gotta push through, after all you are getting payed to be semi nice and welcoming to people. But for the most part I really like this store and it's a lot closer to me than any of the others. So I will definitely be back soon!

Stopped by to get some spray haircolor. This is a huge store, and they have pretty much everything…read moreyou need for hair care. They sell allkinds of hair pieces, extensions, shampoos, hair treatments, and hair decorations you would need from wedding to a funeral. I didn't get what I needed but the customer service was good. Several persons offered to help. So, it is a worthwhile shopping adventure for your needs. Clean looking store and well organized. If I need a wig or something to add volume or color to my hair, that's where I will go first. They sell other beauty items, but I was just so impressed with the hair stuff that I didn't pay attention to the other items.

do NOT go here. My friend and I were just in there shopping for gloss, lashes, perfume oil, and lip…read moreliner. We're shopping around, looking at products, smelling oils. As we get to the counter, I pay a total of around $22. The lady looking at the computer tells the cashier to "add 1.99 for the gloss in her bag". My friend empties her bag on the counter, showing that there is no gloss. I wish I could return my items, but they have a no-return policy. We were profiled. I also wish I could give 0 stars because from the moment we walked in, the lady was staring at us oddly.

I love this beauty store ! Reading through some of these reviews I am astonished - I always find…read morewhat I need here and I am so glad to find something so close to home. They are reasonably priced and when I found out they were black owned that was the "cherry on top" for me. They always have the best kid moisturizer collection. They are less expensive then target ! I will continue to keep going - great customer service too !

The store was not open despite the hours posted at the door stating 9:00 am. I was at the store at…read more11:00 am and they were still not open. This is the second time I come to this store and they close. Moving forward I will be going to Asian beauty shops at least they value people's time.