Solar was very helpful to me cute gal, suggested gel remover and also works for shellac! Thank you, Sue Allerding

This review is for the Sallys in Marketplace, after watching many Youtube clips, I had lots of questions about coloring my hair. I was pleasantly surprised with the dept of knowledge of Michael. As a former salon owner he put me right at ease, discussing products and proper applications. He listened to all my questions, and didn't make me feel stupid for not knowing the basics of hair coloring. I left confident with a bag of products knowing that my Grandma grays will shortly be gone. Super pleased with Micheal and the level of service was outstanding. Well done. read more

This store is under NEW MANAGEMENT and I can't say how impressed I am with the staff. Michael is the new manager and is absolutely wonderful! he made sure that he price-matched the clearance prices from the web site. Very friendly staff (Jasmine) and also a clean store. I will definitely be back to this location. read more

A salesperson named Lisa was working along in this store when my elderly Mom and I came in. She was sticking shelves. Never asked us if we needed help. Could not find things and when we asked, she pointed us in the direction the product was in. My mom asked if she could use the restroom and she said no it's closed because of covid-19 on side while she's used it there several times before and the girl would not let her use the bathroom. My mom being elderly, found the bathroom and went in annoying to me because I was trying to find the products I came in there for did not know and the salesperson proceeded to ask me if my mother went into the bathroom without her permission and I said quite honestly I have no idea because I am trying to find products I am unable to find. My mom did apologize to her and said she would rather go to the bathroom then pee her pants. This was the worst customer service experience I've ever gotten at this location. read more

Ok, these ladies are the shet!! at-home manicure emergency led to sending the fiancé to the Beaty supply store. Should've seen the look of terror on his face. Haha. But, one minute on the phone with them, and they were waiting for him with what I needed when he walked in the door, and was greeted by name. Well done! read more

*Please read my review (on Google) of a Sally Beauty sister store (Alpine, 5 stars) to see that I'm not just a complainer. I'd give zero stars if I could. I was overcharged, in a pandemic, while quarantined, and they were so out-of-the-blue rude and combative that I wondered what was going on? "Cat" or "Cath" the manager (she said) at Sally's Marketplace in Caledonia gave me $4 size of bleach and charged me $46 for it on my PayPal, saw I lived 40 minutes away, saw my note that I had a helper picking it up, and when I called told me that *I* had to come in to exchange it. Then slammed down the phone without even saying Goodbye. She would not simply charge PayPal back over the phone. As a lifetime Sally's shopper, with 2 millennial daughters this experience was so bad it almost kills my Sally's buzz. read more

Terrible. Would rate 0 stars if I could. Not friendly and rude! The store manager at this location needs to learn how to smile, not be rude and help customers with sales read more

Terrible. Terrible. Terrible. First off, no friendly greeting, no smile, no small chit chat. I was eventually asked if I needed help finding anything. Which I did a few times and they just pointed in the direction of the product. They did not take me to it. I asked if I mixed a 6 red with a 5 red if it would just turn a mucky color, bc I have no idea. I am not the professional. Apparently she had no idea either "mmmm it should be fine" was my answer. No explanation. Luckily the colors turns out beautiful but A) customer service terrible B) product knowledge terrible. C) if your going to work at a beauty store, dress the part. I had more questions on the different kinds of developers but after not receiving confident, solid info on my first question, figured google was a better bet. If you know what you want and what your looking for, store is nice. If you need help, better off using google or going some where else. read more