I attended your Fox Den store in Bristol on the 23rd of August at about 3.00 and left at 3.47. As I left the checkout area a store detective stopped me and asked if he could see my receipt. I duly obliged . The he asked if he could look in my bag , There was a half drunk bottle of water in my bag, he asked "have you paid for that?" I had to think for a moment as I wasn't sure if I had picked it up in your store. It was a very hot day and I normally carry a bottle of water in my bag; I remember taking one from my car earlier, but I wasn't sure if that was the same bottle. So apologised and said that I must have absent mindedly put it in my bag after drinking some in the store. I offered to pay, still not sure wheather it was my bottle or yours.
The Store Detective then said to me "you have done this before with some clothing, the security guard recognised you as he stopped you last time". I was absolutely dumbfounded! I have never ever been stopped by any security guard in your store, 'or any store for that matter.' I responded that "this is mistaken identity as I have never been stopped in this store before; I requested to see the CCTV footage, but was refused . The Store Detective said he would get the security guard out to ID me which he did; I told him that he was mistaken and requested once again to see the Cctv footage. I was refused and told I would have to ask the police . I responded well call the police. Then the store detective told me not to raise my voice (well excuse me, I am 62yrs of age and have never encountered this in my life. I have video footage and so does your store.
I would like to request the CCTV footage of who the security guard thinks that I am regarding the clothing. If this CCTV footage is not available I require a sworn statement from the security guard regarding this event as this is slander and defamation of my character. I also request to see the CCTV footage of the water incident.
Kind Regards read more