Half of my Lagoon electrical systems didn't work, the Onyx team diagnosed the issues and took action. The process went smooth and the customer service was probably the best I got in this industry. Thank you!! read more

Sail Oynx has scammed me by quoting $6,000 - $10,000 for an 8-10 week job. They have invoiced me $16,000 (which I've paid) aligned with "progress reports", and have hit me by surprise with an invoice of $37,000!!!! A 530% variance on the expected cost. A 30+ weeks of variance on duration. All this for a 27-foot Chaparral that needed a fuel tank replacement. Making matters worse are their failure to accept accountability and refusal to acknowledge their errors and contribution to these variances. They offered a reduction of $9300 and a request to fix my review. PS - I still cannot attest to final quality as a sea trial keeps getting pushed back for various reasons. But I can certainly confirm that what work I did see from ground level appear incomplete (fiberglass chips, etc) and quality of finish. Hopefully the mechanical is functioning properly, and fiberglass is brought up to spec. You decide. read more

The service and responsiveness of this company was fantastic. It is not easy to find mobile marine services which are reliable and fairly priced. Sail Onyx fits that description, and I highly recommend them. read more

From the costumer service to the repair, very professional and communicative. Their pricing is fair and spot on with timing. I finally got my Pardo back on the water. Thank you Onyx! read more

I would give this place MINUS ZERO STARS if it were possible to rate them that low! Both Daniel and Lorenzo (Owners/Managers/Customer Service) are CLUELESS about the Marine Industry. When I noticed that they didn't even know the BASICS about my boat's engines and claimed that they needed to contact the manufacturer's tech support for assistance, I suspected that this was a sham operation masquerading as a boat repair facility. I did a Google search on Lorenzo and found a LinkedIn profile highlighting his REAL ESTATE experience and not ONE THING about any Marine Industry experience. I know it was authentic because of the profile picture and I had met him in person. I also did a Google search on Daniel and his bio highlighted his SWIMSUIT MODELING along with his pictures of him and not ONE THING about any Marine Industry experience. Again, I know it was authentic because of the profile picture and I had met him in person. After this review, I'm sure those profiles will disappear or be altered. This business is a SCAM! ... they tried to get me to upgrade my engines because they had 1k hours of use over 20 years. Lorenzo tried to claim that it was the equivalent of having 100k miles on a car engine and tried to upsell me to a Mercruiser 5.7-liter pkg when my engines were Mercruiser 4.3L and he even argued with me (via email) when I told him that the engine pkg was incorrect for my application. This confirmed to me that he was clueless about Mercruiser engines and lazy. All he had to do was inspect my engine and count the cylinders to confirm it wasn't a 5.7L engine rather than argue with me about it. I ended paying $10k plus to these scammers and I pulled the plug and had them return my boat to its marina unfinished because I knew that they would screw it up even worse than when I brought it to them for repair. When they first received my boat, they stuck it on the side the building where they are located and did absolutely nothing for two weeks but put a hydra-foil on its starboard outdrive and a flame arrestor and charged me $700 a week for trailer rental. An easy $1400 for them with minimal work accomplished. They claimed it was because of scheduling issues - that's BS. It was ea$y money. I'd also like to note that they DEMAND PAYMENT for services and products within 24 hours of invoicing which is a totally unethical practice and is also an indicator of a business with potential cash flow issues. To date, Sail Onyx owes me a $23 refund for a product they failed to deliver, and I paid for in October 2023. They claimed that they issued a credit, but I have no record on my credit card statement. In conclusion, they claim to have staff, but I visited their business which is located inside a tubing business (2nd flr), not a marina or a stand-alone business, and only witnessed guys washing 1 or 2 boats on premises and saw no mechanics on duty. I suspect that they contract out their jobs and that's why the people who show up to service a boat are borderline unqualified. These guys are TOTALLY UNETHICAL and are NOT a certified Mercruiser Service or Repair Shop - BEWARE!..BEWARE!....BEWARE! I kept all my email and text messages regarding my experience with SailOnyx in 2023. read more

In August of this year we contacted Sail Onyx regarding a fuel system problem we were having with the Mercury Smart Craft System. Sail Onyx charged us an initial $250 just to schedule a service call. During the service call the technician fiddled around with the Smart Craft gauges and the helm wiring for an hour. Then he told me he needed a special diagnostic tool which he would borrow from a company in Pompano Beach during his lunch hour. Unable to procure the diagnostic tool, he changed his story when he returned from lunch, telling me we didn't need the tool after all. We would just need to purchase a tool that connects the Smart Craft system to the Raymarine chart plotter display. This made no sense, since it would simply transfer the erroneous data from the Smart Craft display to the chart plotter display. He spent another two hours removing the floor and checking the continuity of the wiring from the engines to the fuel senders and the helm. This had already been checked by a previous service company, so no problem was found. When I asked the technician if connecting Smart Craft to the chart plotters didn't solve the problem, he replied, "Then you have a bigger problem." When we received an invoice from Sail Onyx, they tried to charge us for four hours work when he was here for three hours, plus a processing fee. To avoid the processing fee I offered to pay by check, but they said they don't take checks. They suggested Zelle, but we don't use Zelle since there is no recourse if there is a problem. They admitted the invoice should have been for three hours. On the phone the Sail Onyx service manager told me we could see the technician's report. Then the service representative said we couldn't see the report until we paid the balance. He said he would have the service manager call me but he never did. They wouldn't answer my questions regarding the special diagnostic tool the technician was going to borrow during his lunch hour and wouldn't let me speak to the technician. I spoke with Mercury Marine and they verified that a special proprietary diagnostic tool was required to correctly troubleshoot the Smart Craft system. Obviously Sail Onyx doesn't have this diagnostic tool. It took over two weeks for Sail Onyx to send me a corrected invoice (for three hours work instead of four). After we paid the invoice they sent the report which consisted of some pictures and two or three short paragraphs. No problem was ever diagnosed, and it again suggested we purchase the tool that simply connects Smart Craft to the chart plotter display. So, we spent over $800 with Sail Onyx, they didn't solve anything, and they were a total nightmare to work with. Buyer beware!! read more

2 stars because the techicians I dealt with were nice people and pleasant to work with however their company is run by people that are not accountable for their mistakes and thus the 2 star rating. First visit went quite well, they replaced the batteries and "fixed" some bad wiring to the live well pump on my contender 23. I scheduled a second call to replace a navigation light and a mast light. 1 Month later the technician came with the wrong set of navigation light (he came with a light made for a dinghy) so he didn't change that but meanwhile he replaced the mast light with a different one than the one I had previously installed.... I let him do it because at that point the mast light seemed to be ok. I left the boat after he left and ordered the navigation light meanwhile from my car...and was going to instal myself after all...While driving back from the marina I get a call from the part manager asking me to cancel my own nav light order ( I explained him I was going to fix it myself at that point) saying there was a mistake in the office and that the technician took the wrong parts and that they couldn't return it and to "please" cancel the order I placed to help him...I cancelled the order I placed (after all we are all human and I wasn't there to create issues about some office mistake, giving them the respect and treatment I would want to get if I was to make a mistake myself). The next day technician came back to replace the nav light with the right light and that was it...I was happy with the interaction. I never used the boat until I came back on the boat about 2 weeks later to show it to a potential buyer. The live well pump that was suppose to be repaired from the first visit was not functioning and the mast light would not stay up in position when driving in light chop (it is a flip down design for rack storage). I contacted the company to let them know and they contacted me 2 weeks later telling me that they will be sending me a link to approve a new mast light and that they will send me a technician to repair the live well pump. I asked if these were under warranties and they suggested that the live well pump work was out of the 30 days warranty (I never used the boat in between) and therefore my charge ( I accepted over the phone since I do not want to nickel and dime and want to get things done...). The service person on the phone then went on to tell me that the mast light was fine for them and that basically I needed to pay for their second visit (the one they came with the wrong nav light, installed an inoperable mast light) and then the hourly rate plus the new mast light and the service call to fix the livewell.. I suggested to discuss with the team about the mast light and that I would of course pay the open balance but wanted to hear back from them to this subject. They got back to me in a few minutes saying they will not discuss their intentions regarding the mast light credit unless I paid the open balance (as if I was going to not pay them.). Very disrespectful and insulting in my opinion since I haven't shown any intention to not pay them and only respect and understanding for their mistakes, I simply wanted to discuss everything and put it on the table especially since the second invoice included a deficient mast light and the work associated to install... I had all intentions to pay my last bill ( I paid the previous one) and I wanted to see how they would stand up to their responsibilities... It seems I am just a wallet and they do not care to place my peace of mind first. If you are looking for a company that will transform your boat into a Westmarine toy box this is the company. If you are looking for someone to care about you and your boat stay away. Capt Nicolas Guitard 200 GT International Licensed Florida Yacht Broker Founder & Owner of Next Generation Yachting read more