It's rare that I find a business where the staff truly does want the best possible outcome for the…read morecustomer. I've been newly introduced to this company and I was really glad what I experienced. I think a lot of people who have poor experiences was from a couple years ago and a lot may have changed. I also find that people may fault a local business for what a warranty or third party may be the original source of frustration. Give Smith's a try yourself before coming to a decision. I was very happy with what I've seen at this location.

Absolutely the worst dealings ever. I ordered an awning for my 5th wheel 2 months in advance of our…read moretrip and they lost it twice, when one finally came in not all the parts came with it. Now I had my 5th wheel brought down there and they could care less. Didn't even call to say it didn't come with all the parts. Crap service, had three women sitting around that wouldn't give my wife the time of day, guess there crap jobs had more important things to talk about. I was looking at trading mine in and I will never even look at them ever again. DON'T go there for anything...they don't care at all about the customer.. wish there was a less than one. Go somewhere else

The hosts are very nice. They have a cute black dog! Price is great. We played the sea kayak all…read moreday and rent a dry suit which only cost about 40 d everyone. By the way, the grandsons are nice and cute.

Kayaking, Skiing, Fishing, Canoeing or Snowshoeing, Bear Track Outfitting Co. has all your outdoor…read moreneeds covered! Why Bear Track Outfitting Co.? -Family owned and operated by people who are involved in the community. Bear Track is passionate and cares about every single customer. -Excellent customer service. Bear Track truly goes above and beyond the call of service. The staff is knowledgeable and will take time to show newbies what they need, don't need and or how to properly use any rental equipment and or items purchased from the store. They will happily offer detailed and accurate directions when needed. -Great discounts for active military members, families with children 12 and under, college students with ID and more. -Competitive and fair pricing on retail, cabins, equipment rentals, day trips/ guides etc. -Conveniently located in the town of Grand Marais. Bear track is easy to get to and locate. -Great For: Families, newbies, youth groups, outdoor enthusiasts, locals, tourists and pet lovers. -Tip: For day trips, plan accordingly and make reservations in advance.

Excellent outfitter. Worked with us on route selection to help us achieve our goals, provided us…read morewith great advice to help ensure we had a safe & enjoyable trip, and well answered our emailed questions. We rented canoes and packs and stayed in their bunkhouse before and after our trip. No hesitations about recommending them.

We arrived at the place and the workers were very friendly and helped us get going pretty quickly…read more First of all the rates seemed decent and we didn't have any trouble getting checked in. They actually portaged the canoes for us, which was super nice so we didn't have to make multiple trips to the landing. Also, we got a short review of the different paddle strokes and they made sure that we got the right size paddle, by measuring us up individually. All and all a great experience and I would highly recommend them for a Boundary Waters camping experience!

Excellent staff service in preparing me for a truly enjoyable excursion in the great xx skiing…read morewonderland of Grand Marais, Lutsen, Pincushion, George Washington Ski area & Sugarbush. They have the skis, boots, wax, poles and all the equipment you need and instructional courses and tours available. You need something? Come here! You'll be glad you did.

This store is tucked away from the main street, but within easy walking distance of East Bay Suites…read more(where we were staying). Despite the apparent size from the building exterior, they offer a myriad of options and everything you might want for an expedition into the wilderness... though not as many options as a larger store probably. Also a couple of nice gift options for those left at home. Staff were very helpful, and I wouldn't hesitate to come here again to stock up on last-minute supplies or to browse for that item I didn't know I needed. Prices were a big higher than you'd find online or in a mega-store, but nobody should be surprised or outraged by that, considering where you are.

We love this place! This is our go to spot for camping in Grand Marais. There are plenty of tent…read morecamping spots both more private and on the lake. The facilities have always been nice and clean and it's great to be so close to the water. The office sells wood and ice so everything you need is on site. You also aren't too far of a walk into town!

We just wrapped up a 3 night stay. We were kind of concerned about the size of the spot 167, but…read moreended up preferring it over other spots we've used. To say they are pet-friendly would be an understatement. On arrival, it was like walking into a kennel - dogs barking from all directions, some off leashes. This went on the enire first day and night. As a dog lover, I was still annoyed, especially when the 430am rounds kicked in. We had the fan running, a noise machine & still got little sleep. The 2nd day was like being in a different campground... far more as expected. Yes, there were still dogs barking once in a while, but it wasn't nonstop and there weren't any roamers. We slept well the rest of our stay with one other downside. The position of the sewer hose connection - it had no threads and was sunken in too far, actually beliw the ground. This prevented us from having a secure connection - meaning we would get odor. We greatly enjoyed the privacy trees, night skies & convenient location. We still feel the pros outweigh the cons, friendly staff & the price is reasonable. We will stay again & will look at getting an adapter to help with the sewer issue... cuz ewww