I traveled a very long way to visit Serenity Spa while vacationing in the Traverse City area. I…read morewent to Serenity for a facial and left feeling like I had a full body massage. Who knew you could be so relaxed and refreshed just from a facial. With Tonya, I'm not surprised. Her gentle and professional techniques relaxed me into an almost trance like state. In fact, I can't remember when I've been that relaxed and stress free. My only regret is that I live so far away and can't get to her spa but once a year. But rest assured, if I get anywhere within a few hundred miles of Serenity Spa . . . I'm taking a detour to book an afternoon with Tonya.

Highly recommend if you need some prepping. Can only speak to the waxing services, for now. Bell…read morewas kind, informative, thorough, and very appreciatively expeditious. I showed up a bit early and was able to get right in. The treatment was quick and very well done. The spa was clean and peaceful. If I lived closer I would explore more treatments! Thank you!

Darlene is an excellent hairstylist for both men and women…read more I would highly recommend her.

Nicole is a balayage rock star! She got the golden, honey color with a little brightness framing…read morethe face exactly how I like it. She listened to every detail and the result was perfect! You can tell she's very skilled balayage and color! The cut was also perfect I asked her for layers that will lay nicely when I blow out my hair. I couldn't be happier with how it turned out!!!

They wouldn't honor a gift card I'd received even though I called ahead to make sure there wouldn't…read morebe any issues since I had gotten it for Christmas a couple years prior. When I went to pay, they wouldn't honor it, wouldn't work with me, the manager (I'm assuming.....I believe Hailey?) wouldn't even speak to me & told the current receptionist to not even consider honoring what the other receptionist said when I made the appointment. The only reason I went there was for Trevor & he doesn't even work there anymore so that's enough for me to leave a bad review & never go back.

Closed weekends, so hours listed are incorrect. also booking online link is broken. just looking to…read moreget a bang trim when I don't have to work.

I went here for my first wax of my life and the experience couldn't have been better. Very well…read moreinformed and articulate to explain things to me in a way that made sense even during a rather intimate event. Very kind, professional, and polite aesthetician. Would absolutely recommend. I already scheduled my return visit. I was comfortable the entire time aside from the obvious physical discomfort, but she managed that much better than I anticipated. Would highly recommend.

I've been going to Cana for all my wax needs for the past 6 months and I have NEVER been…read moredisappointed. After trying many different estheticians, I can confidently say that Cana is the best in town! She is very knowledgeable, she takes her time, she makes you feel very comfortable and her quality of products is top tier. 100% recommend!!

This salon offers great service in a friendly professional environment. I highly recommend Allison.read more

I've only had great experiences here. The first time I went I was intimidated because everything…read morewas SO nice and always beautiful. However everyone there made me feel welcomed. The stylists that I've had always knew exactly how to create what I wanted and continually made sure that I was happy.

They always do a great job on my hair. My daughter also was there recently and she had a good…read moreexperience.

Read the reviews. Take them seriously. They do not care about their customers. I went in for a…read morefoil/cut and color. Asked that there be no red. Natural brown color with blondish lowlight. Came out bright red. They do not show care or concern. They of course offer to fix it when it should have been right the first time. No one has three more hours to get it fixed. My stylist knew I was headed out of town. Easy to offer when your client won't be there to accept the offer. People don't have the time to return to a hairdresser they don't trust. My back was soaked from laying in a bowl for half an hour. I suspected something was wrong, as this is very unusual. I left in a wet shirt, hair dye all over my neck, and face and hairline . Which I have photos of Martina . Very rookie to let a customer leave like that. Very unprofessional. I was told I would be given a discount but when that number came up I was not told that you keep the $50 deposit fee. I was charged $148.00 for a botched job which they should refund. I however, have read the reviews. I don't expect to ever see this returned. I never received a style. Why after a bad color would anyone sit expecting to see their hair beautifully styled. Changes won't happen until this owner sees how frustrating this could all be for a client. After reading the reviews myself after this experience, I can see that wont happen. Upon entering you can clearly see that the interior needs a facelift. The water in the rinse bowl flips back and forth from scalding to cold. I was in the bowl so long that other stylists were making fun of my stylist for using up all the hot water! I left so upset, I had to sit in my car and calm myself down. As a 48 year old woman , I can tell you, it takes a lot to get me to that place. The swearing between the stylists was gross too. Letting a few loose here and there. I get it. Everything about this place lacks class.