Very welcoming staff and building. Never been more…read morecomfortable visiting the dentist, all staff is polite and professional. So glad I found this dentist office, I will be using this office for all future needs. Highly recommend!

I am extremely disappointed with my experience at this dental office. From start to finish, the…read morelevel of professionalism and patient care fell far below what I expected. Communication was poor, appointments were not handled efficiently, and I felt my concerns were dismissed rather than addressed. The staff appeared disorganized to my case, and the overall experience left me feeling frustrated and undervalued as a patient. What was most concerning was the lack of transparency regarding treatment recommendations and costs. I did not feel that adequate explanations were provided, making it difficult to make informed decisions about my dental care. I originally came in for a routine cleaning about a year and a half ago with no pain, sensitivity, or concerns regarding my teeth. During the visit, I was told I had a couple of cavities that were not a major concern, but I agreed to have them treated anyway. Since that treatment, I have experienced constant pain and sensitivity that I never had before. I can no longer comfortably bite into foods as simple as chicken without pain, and drinking anything cold causes significant discomfort. What should have been a straightforward procedure has turned into a year-and-a-half-long ordeal. Over this period, I returned multiple times to report the same symptoms. Rather than seriously addressing my concerns, I was repeatedly told that the work had been performed professionally and that the discomfort would eventually go away. Days turned into weeks, weeks into months, and now more than a year later, the pain remains and has only gotten worse. The treatment was redone five separate times, yet the issue was never resolved. Despite acknowledging the ongoing problem by repeatedly redoing the work, the conversation than became that there was no need to continue and that "these things happen with age." This explanation is difficult to accept considering the pain began immediately after treatment and was never present beforehand. What has been most frustrating is feeling dismissed throughout the entire process. During my most recent visit, after more than a year of consistently reporting the same symptoms, I felt as though my concerns were not taken seriously. At one point, I was even left with the impression that the dentist questioned whether the pain I was experiencing was real. No patient seeking help for a persistent issue should be made to feel that way. I have placed a tremendous amount of trust in this healthcare provider. I trusted this office to improve my dental health, and instead I have been dealing with pain, sensitivity, repeated appointments, and unanswered concerns for over a year. I want to make it clear that this review is not directed at the dental assistants or "most" of the front desk and scheduling staff. In my experience, the majority of them were kind, professional, and genuinely seemed to care about helping patients. My concerns are specifically directed toward the individuals responsible for handling my ongoing care. Is what made this such a frustrating and uncomfortable experience.

The team here is GREAT. From walking in the door greeted warmly by Bart, to Joy reviewing the…read moreestimate for service before treatment, to Travis, Crystal and Dr Kelly working well as a team for a difficult Re-cementation after my crown fell out. They checked in with me the whole way to make sure I knew what was happening, that I wasn't in any pain and that I was happy with the plan. 6/5 stars!

Had a great experience at Jack's Beaches family dentistry. Their front desk is extremely helpful…read moreand goes above and beyond, and the doctor here was extremely efficient and provided great quality care.

Dr Kendall Frazier is no longer at the Harbor Dental office on Atlantic Blvd. The office will tell…read moreyou where he is now.

I want to thank Dr Firdose Basha for making me feel comfortable, safe and at ease throughout my…read moreentire process. We truly need more Dentist like him, if your looking for a goooooooooodddd Dr. please contact Harbour Dental Care 130 Gateway Circle St Johns FL 32259. Phone 904-789-3590... You will not be disappointed.

Always exceptional care. On time appointments and friendly staff. I am a patient there, and I bring…read moreboth of my young kids. Although they're not a pediatric dentist, they're friendly and don't pressure my kids so their experience is comfortable as well!

Professional and friendly service in a beautiful establishment! Owner operated by the doctors who…read morefacilitate outstanding camaraderie between all office personnel from the reception desk to the doctors! Every person I met was professional, courteous, and welcomed me to my new dentist home! Dr. Elizabeth Klanderman was amazing and not at all surprising as she is a military reservist. Absolutely love professional military personnel! I highly recommend this dentist if you are in the Jacksonville/Middleburg area!

Five stars is not enough for the wonderful talented & compassionate dental hygienist Angelita…read more"Lita" at my dental office Mandarin South Denistry. She performed a procedure on me today & showed again her incredible talent, care and concern for my health & comfort the entire time. She always has a beautiful smile/genuinely caring nature, and her compassion truly shines through her 20+years of experience. I cannot recommend her (as well as the entire caring staff) enough to anyone looking for expert, deeply compassionate dental care. They truly utilize modern technologies (my husband was having a procedure done by Dr. Jessica Proctor) & she is amazing in her advanced knowledge in changing avenues in Dentistry, as well as her dedication to all patients continuously. Deb & Dennis Strickland Mandarin 9-1-26

Dental appointments have always been a challenge for me. However, with meeting Dr. Proctor, and her…read moreteam, she has provided a completely new outlook and experience. She delivers the information to you both professionally and knowledgeable but with the kindest and most sincere chairside manner. Christie handles the front reception area with complete ease for scheduling, insurance, and payments. Her genuine cheerful manner put me right at ease from the first phone call. Next up was the best cleaning and Xray I've ever known. I don't have the easiest bone structure inside my mouth, but Lita was patient, caring and saw me through completing it. I had experienced trauma at some point leaving cracks in both front teeth. Being concerned with long term stability Dr Proctor guided me through the possible options. She and hygienist Stephanie were a dream to work with; teeth lightening, molds for whitening trays, molds for future nightguards, etc. Both of their calm demeanors carried through the entire process. I am not the world's easiest dental patient, but they were unflappable. In over 60 years this team of women is without question the best dental practice I've ever seen! Final shout out to dental assistant Kylie!

I have been a patient at Orange Park Dentistry for almost 19 years. I have been through some…read morechanges in docs, but my hygienist, Lori, has always been there. She is wonderful! I never feel pressured or uncomfortable, and I look forward to all of my appointments because I know I'm not going to be "sold". I also have chosen to do Invisalign through this office and am so happy with the results. I definitely recommend this practice if you are looking for a personal touch.

Went there to see about dentures for my mom. Dr Chan is very personable, made my mom feel very at…read moreeasy and joked with her. He clearly explained everything and gave great advice. Staff were very friendly. I currently see a dentist in Jacksonville but I live in Orange Park, thinking of moving to his practice.

I've been coming to Mandarin Dental Care for a few years now and I love it. Everyone is so nice and…read morefriendly. The best part is that they are punctual! They get you in on time and one your way. So rate these day.

Great service, thorough cleanings by the hygienists, front office works well filing insurance…read moreclaims, office is clean! They use up to date technology. Always a great experience. Haven't had any issues in the last 10+ years. They never suggest un-needed treatments and address any concerns you may have! No reason to go anywhere else.

I had a crown fall out and needed a new one. My regular dentist that I used in Florida could not…read moreget me an appointment for 2 weeks. I called Jacksonville Family Dentistry and not only did they fit me in to take care of this dental emergency, they also split my appointment up so I could take care of an emergency with my elderly dad and get my new crown the same day. Amazing service, quality of care. Dr. Nixon is now my new dentist my wife's new dentist and my mom and dads new dentist. Thank you Ron F

My husband and I were in need of a new dental office, because ours fell out of network with our…read moreinsurance. After much research and calls, we chose this practice do to their reviews. It has been a nightmare. My husband overpaid for an extraction and to add tooth to a partial. Contacted insurance company and they agree we overpaid, however this office has not refunded for overpayment. I have made many calls to this office and have only received a small refund but not what we are owed. We have cut ties with this office and are still awaiting full refund amount. I've never had any issues with this insurance company (GEHA) paying claims. They have been paid by insurance but are dragging their feet to refund overpayment. Office manager and front office have been rude. We now have a new dentist and no issues. Stay away from this office. Reviews did not match our experience.