I had to leave this review because the bakery team at Safeway truly blessed me. The day before my best friend's bridal shower, I was scrambling trying to find a cake. I had already called and gone in person to two other Safeway locations, and even though they had plain cakes sitting in the display case, they told me they couldn't decorate one because those were "for orders." I understand it was last minute, but it felt like no one was even willing to try. When I called this Safeway location, the woman on the phone kindly told me they didn't have any cakes with flowers or a spring theme ready. She must have heard the disappointment in my voice because she asked me what I was looking for. I explained the situation and the kind of cake I was hoping for. Without hesitation she said, "You know what? I'll make it for you. Give me about an hour." They didn't just take a plain cake from the display case. They actually asked me what flavor I wanted and made the cake fresh in the flavor I chose, and then decorated it exactly how I imagined it. The piping and flowers were absolutely beautiful. You could tell they really took their time and cared. What touched me even more was the little details. They carefully taped the bottom of the cake to the box so it wouldn't slide while I was driving, making sure the piping and decorations stayed perfect. That level of thoughtfulness meant so much to me. When I picked it up, I honestly almost cried because it was so beautiful. At the bridal shower everyone kept complimenting it and asking where it was from. It tasted amazing and became one of the highlights of the day. Those two wonderful women in the bakery didn't just make a cake -- they saved my best friend's bridal shower. They worked so hard, were so kind, and went completely above and beyond for me. I truly feel blessed and so grateful. I even thanked God for them because in that stressful moment they really felt like angels. I hope they get the recognition they deserve, because customer service like that is rare. I have never experienced anything like it, and I will never forget their kindness. THANK YOU TO ANGELICA and CORRINA they are the bakery team that made this possible so grateful for you two! read more

Safeway - Beautiful Cake order they made in one hour!! - Grocery Near Me - San Jose, California

I've been shopping here since five years and this place is just getting worse, mostly when it comes to customer service, but also the value of items. There are several staples that are considerably cheaper and better quality at Whole Foods. Today, I asked for help with an eGift Card at the self checkout and was very rudely told that they don't accept eGift Cards. I had the card number, pin, and link. On top of that, I had pushed the call button long before the guy next to me wanted to cancel his self checkout item, but the woman who refused to help me, attempted to help him first before I spoke up. After she asked another cashier if they accept eGift cards, she just ignored me. Btw, if both those cashiers would know their job, they could have told me that eGift Cards are easily redeemed as Safeway cash via the app. For people who might ask, I was there around 9am in the morning and it was not busy. read more

PHOTO OF THIS RUDE LADY WHO YELLED AT MY MOM! Prior to ringing up my mom she got extremely mad because the customers she was helping didn't have enough money to pay. She responded by throwing a bag of chips that they wanted to put back so they could have enough money. Once it was my moms turn she wanted to put in her phone number but the option didn't show up so she asked the lady and this made her really angry and she yelled at my mom asking her why she didn't say anything before. But usually the option is on the screen even so this was no way to respond. This is not right and she needs to be held accountable for this rude behavior! read more

Safeway - Grocery Near Me - San Jose, California

Boar's Head / Deli department: There was one person in this department. I asked for multigrain bread and she gave me croissants. Then I asked for wheat bread for my sandwich, she gave me sourdough bread. We asked for help and the lady said she does not work in that department. We waited, no one came so we left and went to Togo's. We wasted our time. read more

Bugs!!!!! Love to get bagels in the bakery. I've seen a few times bugs in the case and all over the bagels. I've told a few people and manager. One said oh that's because people leave the door open. It doesn't matter. It's gross. People can get sick. It's still happening. That's a health code violation. I've shop here for years and to not be heard. I do not want anyone sick read more

WiFi is out at this store. Can't use the Safeway App so coupons don't work. Alice Garcia, the Store Director, cannot estimate a time to repair as it has been an ongoing problem. Employees have told me they can't do their jobs without WiFi. Unacceptable. read more

Mainly for the floral department, I just want to give a huge shoutout to Enya for helping me out yesterday. I went to two different Safeway stores and all of their floral department closed way earlier than expected. I needed 30 balloons filled with helium for a surprise birthday and thought I was out of luck. Called this store and I immediately drove over. To my luck, Enya gladly accepted the order and immediately went to work. I had such a great experience working with Enya. Though she mainly worked in floral arrangements, she did an amazing job in helping me make 6 sets of 5 balloon bouquets all within a 40 minute span. Hopefully no one else has to get last minute festivity needs done, but if you do need help (at least with balloons) definitely head over here!.Needless to say my girlfriend loved them! Thanks again Enya! read more

I was gifted flowers from our florist who did our wedding (S/O Blackistone Florist in Campbell). Beautiful $150-200 floral arrangement. Hubby and I decided to stop at Safeway before we head home since it's literally on the way and we figured it would be better for the flowers to get more sunlight. So we left it on top of the car thinking there's nothing to worry about since it's on top of the car. We didn't think we would take long since we're buying juice. As I'm paying for my final item I see the workers laughing and giggling and lo and behold HOLDING MY FLOWERS placing it right in front of me on the florist table. I'm like those are mine.. those came from my car.. and the female worker was like laughing not believing me. She begins to say how she has been wanting to get her grandma flowers because her grandma has been in the hospital for cancer. All the workers are cracking up about the come up on the flowers they took off my car. I'm looking confused like nobody is believing me, hubby came in and said He saw the young guy who puts the carts back walk past our car and snatch it off, put it in the cart and run into the store giving it to the young lady who then put it on the florist table. Since nobody believed me, I showed them a picture of my flowers. And they laughed. lol. Ok. Mind You before we even entered Safeway, the same young guy snatched this mans cart that still had His personal belongings in it and the man had to keep shouting at the guy across the parking lot pushing the carts letting Him know is Phone and things were in there. I mean if You have been wanting to buy Your grandma flowers and felt as if the ones You stole from someone was better than using Your hard earned money to purchase some yourselves then ok. But that Flabber my Gasted read more

Safeway - Young man who worked 05/26 @6:00PM who pushes carts stole this off my car - Grocery Near Me - San Jose, California

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This review is for the Safeway on Winchester and Payne. FYI. they never responded to the letter I sent (directly to the store, attention manager). read more

Overall prices are high, quality of food is hit and miss "depending on what you buy" for instance there dairy gold eggnog is pricey but is top notch Quality. Fruits and veggies on the other hand usually have no flavor at all. The meat department is not bad but the prices, ouch!! So far my experience with the checkers have been pleasant they all seem to be pretty nice. I would give them higher marks but honestly I feel the store is deceptive in their advertising, it's almost like they put some items on sale after they raise the price. But I. Digress. read more

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This is the nearest Safeway to the Valley Fair and Santana Row area now that the VF Safeway is long gone. I love the service here because I had a few lucky breaks. What does this mean? When my local Safeway ran out of an item, there were a few times these guys had the item I am looking for. Service is good because this is not a high traffic Safeway. I am usually here for a grab and go then drive back to my flat. At night it is very calm here if you want to grab something. I never buy food here because most of it is at my local branch. I have known this location for a long time in the early 2010s it was dormant and now it is a very good source of food for those that live nearby. I am not sure about the future of this place but it saves a lot of people out of food insecurity. read more

Ordered a breakfast burrito, the lady said limit to only 2 veggies, and extra charge for more than 2 veggies. No where on the sign listed that, lady said her manager told her that's the rule. They don't offer sauce or to toast it. Hope Safeway see this bs and change management. She looks like she hates making burritos and sandwiches. Went to the other Safeway down the street and they didn't have all these bs rule. read more

I really like the store but there's so many food trucks that park out on the street in the evening time the parking lot gets jammed up and driving through sucks read more

I was at Safeway yesterday and they had a free standing case of fresh turkeys for $0.87 per pound which was a great deal. I took the turkey to the self check out. I scanned it and the price was $59+. I entered my Safeway card number and price dropped to $49. There was a Safeway attendant there and I asked her about it. She picked up the ad and said there is no such deal. I told her to look at the sign herself. She said that she couldn't leave her post but would honor the price if I walked back and take a photo of the sign, which I did. When I returned, my turkey was still sitting at the checkout, the screen still had my transaction in place but that lady was not there but instead another woman. I showed her the sign photo with the price and full of the turkeys. She said the turkey I brought up was not from that case but it was identical so I zoomed in on the photo and showed her. She said that is not the correct price. I looked for the first lady that I spoke with and she was in the next aisle of self check-out. She was helping someone else. I showed her the photo and she said she would help me after the other two people even though I was there before the other people. No problem, I said to myself, I will wait. Then I see the second clerk clear the transaction on the machine, grab my turkey and actually run to the rear of the store. I called to her but she kept on running so no turkey for me. I will never shop at this store again. Shame on them for not honoring the deal. read more

The employees are extremely unprofessional. As I was checking out at self-checkout, this lady stood directly behind me as if I was stealing. I turned around and asked her if she wanted to check me out, and she replied," Do you need help". I told her no and asked if she was going to just stand there to watch me check out. She literally stood there and pretended as if she wasn't watching me, but when I turned around she was looking directly at me. How rude and disrespectful to be treated as such. Discrimination and racial profiling isn't a good appearance because not all Indigenous people are criminals and I clearly wasn't stealing. read more

My dad loves the fruit tarts from the Safeway Bakery so for his retirement party I ordered two fruit tarts at this location. I came one week in advance and filled out the paperwork and got a copy. A week later, I came to pick up my order and they did not make my tarts at all! I was really upset as my dad's party was in 4 hours and I had no dessert. It was so unprofessional for the bakery to not make an order that was verified through paperwork. I was so angry and they talked to the manager. After about 15 minutes of various phone calls, the manager was able to locate two fruit tarts at another Safeway in Campbell. She did give me some money back, but in my opinion, the order should have been free for all my time and driving around. I asked to file a formal complaint and they didn't have any type of form for me to fill out. I found that strange and as there doesn't seem to be formal process to document these things. Anyways, I will never trust this location for any bakery orders. read more

Never thought I would have to write a review of a Safeway but man that was such a horrible experience. Misleadingly prices all over the store. Came to the register and all the items in my cart were full price. Then they looked at me like I did something wrong because I wanted to know why it was miss labeled. Never going back here again. read more

Such great service which is the norm at this store. Yes there are bigger Safeways in the area but I love this one. Huge thank you to Nicole in the bakery, Isabel in the deli and for Yesenia. read more

this safeway needs do better!! i go shopping in this store all the time customer service needs to be better !! i know the area bad but you need watch better for people who really do steal !!!! read more

Welcome to the neighborhood store #2968! I'm so glad to have visited during their grand opening. You're welcomed with beautiful flower arrangements in their floral department. Directly to your left is their delicatessen section with cases filled with freshly made hot and cold food. The vegetable and fruit section is larger than other Safeway in the area which makes me SO excited! We checked out the meat section and the butchers are sweet and patient. We made sure to walk down every aisle and I love how neat and easy it is to go through this store. I absolutely thrilled to have a new Safeway to shop in. One great in size and have friendly staff. One downer is that they do not have a Starbucks inside the store but one is located in the same shopping center. Welcome you guys and keep up the great work! Will be back over and over again! read more

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This place is nice and the employees are help and courteous. They also have a unique array of flowers.

Deliciously presented in all departments: vegetable/produce, bakery, deli, butcher, and all grocery isles. Thank you to the Safeway team, this store looks amazing The staff is friendly, the isles are accommodating to ADA & I am excited for this new store in our community! A huge store with the local neighborhood feel! read more

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This is a great Safeway location. I appreciate that they are open late and reopen early in the morning. They also always have fresh fruit and delicious pastries and cakes here too. One things that really stuck out in my mind recently though, was the excellent customer service that I received from the Emmanuel the cashier. Emmanuel was running back to get a price or something and he wasted no time in doing so before returning to the register and apologizing to me for the delay. Then he went out of his way to come from behind the counter and put my groceries into my cart for me (one of them was a really heavy 24 box of flavored waters) because he didn't want me to have to struggle with this. Other cashiers would have just left me to struggle. I really appreciated Emmanuel's great customer service that day and it's people like him that make me frequent establishments like this Safeway location. read more

This Safeway just never feels safe to me. I am never going in again. I saw someone walk out with a cart full of groceries without paying one day and reported it to the staff. All I got was a shrug. There are sketchy folks in the parking lot and yesterday I was harrassed by 2 scruffy men. Again, no help from the staff. I don't understand how anyone would want to work there. read more

This Safeway represents community. Not only is the staff helpful they are personable. I think my Mom makes excuses to buy things just to see her friends LOL! Seriously though they are always fully stocked and clean. Would also like to give a shout out to the best staff EVER! Yesenia! Vivienne! Diego! Robin! Jeff! They're all great though. read more

For some reason this Safeway has the best wheat grass. I get wheat grass for my cat for hairball control. There's also three Volta EV chargers scattered around the parking lot. read more

The woman at self checkout is very rude, she mad at us because she doesn't familiar with how to apply the digital coupons in the self checkout system. Ridiculous! read more

New!!Clean , friendly and hammed full of everything! It will boost this otherwise not so great shopping center to a new higher quality and help the neighborhood progress! The giant flower assortment if you'd like to bring some to someone USA treat! A mini florist! The only draw back is Safeway is a more expensive than their competition. This store is really nice, should do well!! read more

What is happening to this store. No cashiers, self check line is ridiculously long, staff standing around. This use to be a great store, mayb get a new manager who knows how to run a store....I put my perishable items on a close register & left. read more

Maybe an off day at the deli counter--no one was there, waited a while, saw an older man in the back who came out looking for other staff. Obviously annoyed, he began making a sandwich. He stopped to go cut turkey cheese and lettuce although it appeared the ingredients were all right in front of us. I asked if he wanted me to place an order and come back after staff returned, he did not respond. turkey/swiss/mayo/mustard, but forgot the mustard. Did not speak a word to me. Someone else began waiting in front of the deli counter. A young guy in a mask returned, eventually started helping the other guy, he looked between me and the sandwich maker unsure of what to do. They also were out of garbage tags had to go to another Safeway to get them, that was the prime reason for my trip. First time in this Safeway. Please get it together! Looks like a nice selection and prices! read more

Clean, well stocked and a very nice layout. Did a great job with the new store. Employees still like their jobs so very friendly and helpful. read more

Brand new Safeway! The experience of walking there was amazing not only they took an effort to make you feel welcome, they are super friendly and every employee there seems so excited and happy to be working there. Fun vibes and they are so careful with the COVID-19 Protocols beautiful layout of the produce and goodies were provided as well as raffle prices on the grand opening read more

Safeway - the contents of a safeway bag - Grocery Near Me - San Jose, California

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This Safeway tricks us by weight，here is my evidence. and this is not just happened one time. read more

Safeway - This Safeway trick us by weight. here is the evidence. - Grocery Near Me - San Jose, California

amazing staffing at this Safeway! Staff is super friendly and very helpful. everything is pretty organized and always stocked when im there! Some shoutouts to Robbin, Yesenia, Marlin, Jackie, Kenia, Corrina and Eustaqio! read more

This review is for the amazing store manager and team! Thank you for being such wonderful people and going above and beyond to support our local nursery school. Your team is fantastic and your store is a local gem! My children and I look forward to shopping there soon. read more

I LOVE this location! Robbin and Jaydah are my favorite ones to see. Robbin is so happy, friendly and loving every time I'm there. I've gone in when I'm crying and I forget why when I see her. You're magnificent! Thank you for helping me with my mental health read more

I come on September 23-2022 and one Hispanic guy takes my wallet and ran to the exit door, no alarm sounds . Terrible I never come back to this store. read more

Always relaxed with way fewer lines than other nearby Safeways. The staff is friendly and I always find fun new snacks in the deli area.

Got the rudest experience today with the self check out girl. I went to the floral counter and waited for someone to help me. She came and saw and I was holding a bunch of flowers and so I had asked if someone is at the floral counter that could help me and She answered rudely that OBVIOUSLY NO ONE IS THERE. Like what kind of answer is that? Go find someone to help me then don't give that kind of answer. read more

This store is severely overpriced miss managed by very unprofessional workers they don't abide by their posted hours never know when they're going to close, they change their store hours regularly but that doesn't matter they close it whenever they want to which is fine post it then. Don't say you're open until 11 o'clock and then shut the doors and Lock them 10 minutes till 11:00. Very Unprofessional if you ask me. I would rate this store negative stars if it were possible and I can only hope they shut this store down and put a better one in or get rid of there management or retrain. Do something here because they suck. read more