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    Safestore Self Storage

    4.0 (1 review)
    Closed 10:00 am - 4:00 pm
    Updated over 3 months ago

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    13 years ago

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    Removals Zone - Screwed alway the way through to outside of bed frame!!

    Removals Zone

    (5 reviews)

    Trafalgar Square

    DO NOT USE THIS MOVING COMPANY. It is a complete scam…read more Our experience was terrible from start to finish. They lied about the hourly charges, and once moving day arrived, they suddenly changed the pricing for extra hours despite the fact that I had called beforehand to confirm all details. Not once did they mention needing a parking permit, yet when their truck received a ticket, they made us pay for it. On top of that, they broke our TV during the move. The so-called "insurance" they offer does not cover your belongings, which they conveniently disclosed only after the damage was done. Their team took no responsibility, showed no care, and provided no support. If I can give you one piece of advice for your move: do NOT use this company. They lure you in with a cheap, clickbait price, then shift the costs once you are already locked in and unable to fight back. They mishandled our belongings, broke items, refused accountability, and blindsided us with charges that were never disclosed. Save yourself the stress and choose literally any other moving service.

    This company demonstrates "too good to be true" beautifully! They'll quote a cheap rate only to…read morerinse the hell out of you! A 2hr job done in 6 HOURS. They charged £428 for a job supposed to be £200. To add insult to injury, they then damaged my new Ottoman bed and have taken ZERO accountability and offered £40 voucher! Who would use their service again?!

    Shurgard Self Storage Gypsy Corner

    Shurgard Self Storage Gypsy Corner

    (6 reviews)

    North Acton

    Avoid Shurgard at All Costs - NOT SAFE AT ALL & Terrible Customer Service!…read more The facility is completely unsafe--the gate is broken, and the main front door is always kept open for "convenience," meaning anyone can walk in and out without a code. The storage unit doors are flimsy, and security is practically non-existent. The lift didn't work properly, and I got stuck twice due to a door malfunction. At one point, the PIN access system also failed, making it even more unreliable. The worst part was their aggressive and unprofessional customer service. When I politely tried to express my problem, they shouted at me over the phone instead of addressing my concerns. To make matters worse, they misled me about the move-out policy. I was told I only needed to give 2 weeks' notice, but when I did, they issued an invoice on the same day and forced me to pay for an extra month--meaning I ended up paying for 45 days I didn't even use. BE AWARE! Don't trust the auto-generated 5* reviews--see for yourself before signing up. I would never recommend this place and this company to anyone.

    They changed their opening times by almost 20% (from 11pm closing to 8pm!) without letting me know…read more(email or text or call), and there have been no signs at shurgard in the last few months. There was another 2 customers there totally puzzled and unable to get to their storage unit on Sunday night - exactly in the same situation. I don't think Shurgard appreciate how much time was wasted on us, and I imagine we are far from being the only ones from what I can understand. Isn't it incredible that they are cutting down hours and yet maintaining the same fee which has gone up again recently? They are closed 28 hours a week more than before and think that's ok? Worse, they are closing at a time when people who work during the day will need access to their storage. But wait, it gets worse. A young lad called Andrew (who initially refused to give me his name) called me from a mobile phone (where calls are not recorded) and was extremely confrontational and unhelpful telling me they had contacted people but not me as I don't come often enough. I literally could not believe what I was hearing. He then told me it'd take 3 days to get a call from his manager. I asked to speak to head office or management above and he was unwilling to help. He eventually put the phone down on me when I was reiterating that this service was not good enough.

    Safestore Self Storage - selfstorage - Updated May 2026

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