DO NOT USE THIS MOVING COMPANY. It is a complete scam. Our experience was terrible from start to finish. They lied about the hourly charges, and once moving day arrived, they suddenly changed the pricing for extra hours despite the fact that I had called beforehand to confirm all details. Not once did they mention needing a parking permit, yet when their truck received a ticket, they made us pay for it. On top of that, they broke our TV during the move. The so-called "insurance" they offer does not cover your belongings, which they conveniently disclosed only after the damage was done. Their team took no responsibility, showed no care, and provided no support. If I can give you one piece of advice for your move: do NOT use this company. They lure you in with a cheap, clickbait price, then shift the costs once you are already locked in and unable to fight back. They mishandled our belongings, broke items, refused accountability, and blindsided us with charges that were never disclosed. Save yourself the stress and choose literally any other moving service. read more

This company demonstrates "too good to be true" beautifully! They'll quote a cheap rate only to rinse the hell out of you! A 2hr job done in 6 HOURS. They charged £428 for a job supposed to be £200. To add insult to injury, they then damaged my new Ottoman bed and have taken ZERO accountability and offered £40 voucher! Who would use their service again?! read more

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Unreliable and bad post sale customer service They cancelled the appointment with 1 day notice and I ended up paying more than double the price to another company which surcharged the last minute call. Nonetheless I spent a month now chasing the refund of my deposit listening to various excuses on how they process refunds and the time it takes. I should claim for damages !!! read more

I spent £799 (also purchased my packing supplies from them for an additional £91) with Removals Zone for 1BR flat to flat move and storage unit move, and filed a claim form for a glass top of my dining room table the movers broke during the move. They were non-responsive to my numerous e-mails and phone calls to resolve the claim. The first day of the move removing furniture from a 1BR flat to a storage facility went well. The second day, moving a distance of 1.6 miles from my prior 1BR flat to a new 1BR flat was not able to be completed in the same day because the van they brought did not accommodate my belongings I had pre-specified all of my furniture contents they also knew how many boxes I had since I purchased from them. The rest of my belongings had to be done on day 3. One of my complaints is the time lost I paid for to clean up the shattered broken glass and if they have had a van big enough to accommodate my 1BR flat belongings in one move. I got a quote to replace the piece of frosted glass they broke and it will cost me £142. They didn't even offer to reimburse for the time the movers and I took to clean up all the shattered broken glass. I would not recommend Removals Zone. I spent a total of £890 with them and they aren't professional enough to return any e-mails or phone calls. It has been four months and they've offered me £40 for the broken glass top and have yet to even deliver on that offer, which was way below the quote I received to replace the broken glass. I would never hire them again. read more

Removals Zone - Movers Near Me - Grays, ESS

The worst moving experience I've ever had and one I would urge everyone to avoid. Removals Zone offer competitive prices, something that attracts unassuming clients like myself, who are led to expect an adequate level of service. Not only is their service amateur and frustrating, their staff also seem to be in the habit of stealing. I used their packing & removals service, to move from a 2-bed to a 1-bed flat within London. Although I had clearly requested 5 wardrobe-type boxes to pack my clothes, they arrived with none because "the office had made a mistake". They carried my clothes with their hands to my car, as there was no way to put them in their van without boxes (it was too dirty). On their way, they dropped a few sweaters in the wet and dirty parking floor and said "sorry". I eventually had to move the largest part of my wardrobe to the new address in my own car. The bubble wrap they brought for dishware and glass was clearly insufficient, as some of my plates were packed on top of each other with no wrap between them, which resulted in 4 of them ending up broken. The most frustrating part though was discovering two pairs of designer shoes (in their original boxes) missing after the removal. A (quite rare) bottle of malt whisky has also disappeared. It appears the 2 Removals Zone personnel decided I have too many belongings for their liking and took the initiative to relieve me from some. Removals Zone have refused to refund me so far, saying "they are investigating what happened". I have called them several times, but they keep telling me to call them again in a few days, hoping I will get tired and stop calling. Unfortunately, having to deal with merchants of this kind, the only option one has are Trading Standards agencies and consumer protection groups. Also, making others aware of what they should expect from such a rogue business. read more