After reading the reviews online for P.A.W.S., we were very hesitant and waiting to experience some…read moreof the same negative feedback. Especially around customer service, the amount of time it takes to adopt a pet and if the pet was still adoptable once we got through the process. Well, we DIDN'T have ANY of the bad experiences others reported. The customer service upon entry from START to FINISH was OUTSTANDING. Upon arrival, we were greeted by the front desk with excellent customer service. The 'cat' coordinator who took us to the cat section was VERY knowledgeable about the cats and spent an incredible amount of time with us. We didn't feel rushed at all. P.A.W.S followed through with everything they said they would do. The whole process from seeing our little Whisper to picking her up and taking her to her new home was six days (and that's because two of the days we weren't available). The process went very smoothly. They answered our questions in person and returned our phone calls and emails timely. They are very concerned about their pets and the homes their animals are placed in. We feel really honored to house one of the pets from their facility. Thank you P.A.W.S for everything you do for animals!

Horrible. My mom and I have been searching for a puppy that was either a German shepherd, husky,…read moreor lab. We went to this facility before close at 4 and don't get my wrong the lady who came out to talk to us was amazing and shared great info on how to utilize their website to see what animals they had available! They had a beautiful puppy that was a lab/retriever mix. So my mom went through the process and applied to adopt this little fur baby. After two weeks, there had been no reply from the people who supposedly view these applications. So my mom had emailed for an update 3 times!!!! WITH NO RESPONSE. I don't know who is in charge of that but it's straight ignorance. I understand they want to find a good home for these animals but jeez at least communicate! We have been dog lovers are whole life. In this household we currently have a German shepherd who is 6 years old and had a German/ husky mix that had passed two Christmas' ago at the age of 12. With no email back, my mom and I went up to the facility to meet the pup in person. And the rules there are RIDICULOUS. You can not get to the level of the dog which is crouching to the floor. They don't allow the dog to lick you or come too close in contact with you. It's like how are you supposed to get to know the pup and see if it's a right fit for you? They don't allow 1:1 with the pup and it's crazy. After not hearing back for a month and a half, we ended up saving/adopting a pup from a humane society in Munster, Indiana. She's beautiful, shots up to date, fixed, got 1:1 time with her, and took her home the same day! She got along with our shepherd and the kids love her. DO NOT GO TO PAWS

0/10 - Bingo is rigged…read more We played probably over five rounds of bingo and I didn't win once Would not recommend bingo it's very hard

LOVE having this place in the community. State of the art…read morefacility, amazing programs, and stellar staff. I get to volunteer here sometimes and it's a great place to serve the community in a really tangible way. Highly recommend if you have a student in the eligible age range or if you're looking to volunteer somewhere meaningful.