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    Safe-Way Bus Company

    5.0 (1 review)

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    15 years ago

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    952 Limo Bus - Party Bus and Limo Bus transportation in Minneapolis, St Paul, and surround Minnesota area. Call now 952-546-6287.

    952 Limo Bus

    2.1(7 reviews)
    29.0 miUniversity

    I've never had a worse experience with a party bus company in the 9 years I've been renting buses…read more I made the mistake of using them for a second time after a less than stellar first experience. The second time was so bad I will NEVER use them again. They are the cheapest bus company in the twin cities but the customer service is so bad it's not worth saving a few extra dollars. To start, I had spoken with Alex on the phone at which time he told me the Knight Rider was still available. As soon as I hung up the phone I booked it online. 2 weeks later I finally received an email confirmation. On the confirmation I noticed it had the Orange Harley listed as our bus for the evening. I immediately emailed him and his response was "I'm sorry that might have been our mistake. The Knight Rider isn't available". After going back and forth several times he basically said "Too bad. Take it or leave it." Since it was prom weekend and we were now only a month out, we weren't able to book another bus so we had no other options. I had negotiated for a 10% discount and installation of 2 new light up poles for the mistake. He agreed, but never sent it in writing. I had to call and email him roughly 6 times before I finally got it in writing. Upon review of the new confirmation I noticed the price he had quoted on the email was $1430 for 6 hours. Over the phone when I had initially called he had quoted me $1060 for 6 hours. When I pointed out the price discrepancy he said it must have been a typo. They don't even share the same numbers so once again I think he was trying to pull a bait and switch on me. The day of the event the bus shows up and it does not have the 2 new poles installed like we had discussed. I called Alex right away and he gave me some excuse about how they had a busy week and ran out of time. I found this inexcusable considering we had it in writing and he had a month to make this happen from the time he had agreed to it. I was obviously upset and tried to negotiate for more money off for not delivering on his end. At that point he started attacking my character over the phone. It was now 15 minutes pass the time we were scheduled to leave and here I am standing in the driveway being verbally attacked by him. To top it all off the bus that showed up was in fact orange but it was not the same Orange Harley bus as shown on their website. It was much much worse. It looked like my small child had painted it and the shocks were so poor you couldn't fill your drink more than halfway without it spilling. Overall the entire business is a scam that operates on a bait and switch system. GO ELSEWHERE, PEOPLE!

    I called to rent a party bus for a specific date and was informed by Alex that the Mini-Limo bus…read morewas available for that date and to please book it online. I did just that - immediately - and was promised a confirmation email. Nothing ever came. I called a week before the event to check on the status as I was a bit worried that I hadn't heard anything. I left a voicemail. No call back. I called again the following two days in a row and finally someone answered the phone (after numerous tries). Talked to Alex again and asked him to verify the reservation that I made online. I held on the line for a couple of minutes and when he came back he said that the bus I reserved was not available. Of course, I was confused as it was available when I reserved it two weeks prior and no one had contacted me indicating an issue with a double booking. I then asked - "Why did no one call me immediately to let me know the bus was indeed booked upon noticing my reservation (which he acknowledged was in the system)"?? He did not have an answer for that. He did say he had a different, larger bus available, but it would be $100 more. At this point I'm incredulous. "So, I book a bus that you said was available, you acknowledge my online reservation for a specific date in a specific bus and for a specific price, double book the bus and then expect me to pay extra for a bus I don't need?" His response was "I'm not going to argue with you". After a bit more talking, Alex did say he would try to get the owner to provide the larger bus for the same price, but I had absolutely no faith in this company being able to manage my reservation and decided to look elsewhere. I understand that mistakes happen. What I cannot understand is the absolute unwillingness to admit fault and honor an agreement. Not only was there absolutely no communication, there were no apologies and no concessions to ameliorate the damage. My fault was in not following up sooner than a week prior to the event.

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    952 Limo Bus - Party Bus and Limo Bus transportation in Minneapolis, St Paul, and surround Minnesota area. Call now 952-546-6287.

    Party Bus and Limo Bus transportation in Minneapolis, St Paul, and surround Minnesota area. Call now 952-546-6287.

    952 Limo Bus - 952 LIMO BUS is Minnesota's best choice for Limo and Party Bus Rentals. We service Minnesota, Minneapolis, Mpls, MN, and othe...

    952 LIMO BUS is Minnesota's best choice for Limo and Party Bus Rentals. We service Minnesota, Minneapolis, Mpls, MN, and othe...

    952 Limo Bus

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    Safe-Way Bus Company - transport - Updated May 2026

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