We have a radon system installed by Safe Shelter about 23 years ago- they left their contact information on the on/off switch. That made it easy to contact the right company. The fan started making a noise recently. I called them about it yesterday, and they installed a new fan today! The two brothers who replaced the fan were really nice. The original fan lasted for 23 years!!! The company must use good equipment... read more

My radon remediation system was installed incorrectly. In all seriousness we contacted this company at least 8 times to request a refund on a service fee they charged to fix their incorrect installation. We were told each time someone would call us back. Never any return calls. Very disappointing! read more

We hired Safe Shelter to address high radon levels in our house. The work they did not only didn't lower our radon levels but actually made them higher. We had to hire another company to fix what they did. It turns out the specialists they sent out don't know the business very well and made mistakes that would have been obvious to more experienced specialists. We also hired Safe Shelter to do some mold remediation in our crawlspace. This work was also very sloppy. When we called Tim and explained the mistakes that were made, he made no apology and took no ownership. I would stay away from this company. If you're looking for a good remediation company, I would recommend Radon Technology & Environmental. We have since hired them to address our radon levels. Matt with RTE has been very knowledgeable and honest. read more

I contracted with Safe Shelter for mold remediation in my home. They promised to analyze the mold, identify the source, professionally and methodically remove the mold which including scrubbing the areas affected, running a HEPA vacuum to remove spores, fogging the area with antimicrobials, running HEPA air scrubbers for 24 hours and cleaning duct work. The analysis consisted of air samples that showed mold being present in the air. The source of the mold was not identified or addressed. The mold was not removed by scrubbing or vacuuming but instead a fogger was used to quickly cover the area and then covering some attic areas with primer paint. The finished basement was only fogged. The workers sent to my home were not mold removal specialists - one being brand new to the job and the other being a handyman on the staff. They did not wear protective coverings to ensure that no mold spores were spread into my home. I had to hire an outside professional home inspector to do further testing and create a report proving to Safe Shelter that the mold had not been removed. Safe Shelter returned to fog an attic area but would not address the mold in my basement even after seeing pictures of the affected areas. I had to hire a different mold remediation company to finish the work in the basement. The second company did a very professional and thorough job further demonstrating to me that Safe Shelter did not do the type of work that a professional, trained, qualified mold remediation expert would do. Safe Shelter's work ethic seems to be do the least amount of work in the shortest amount of time and only respond to customer complaints that are accompanied by proof of negligence. There price was very high and being a widow and senior citizen I feel that I was totally taken advantage of. read more

This company was contracted for radon remediation at my mother in law's house. I met them at the house and asked them to call me when they were ready to leave and I would come back and lock up the house. They did call but they had already left. I wouldn't recommend them because they did not follow instructions that were left for them I had no chance to ask what they did, was there anything more we needed to do, was there any paperwork and what was to be done next. read more

We sold our home and our buyer requested we install a radon system to mitigate a high radon rating. This was something I was not looking forward to. I didn't know how much it would cost or how invasive the process would be. I called up Safe Shelter and was so pleased with the entire process! Bettie came out and surveyed the house. That afternoon I was emailed a quote. I signed and and sent it back and the next day we set up an appointment to install the system. The installation team was great! They were polite, professional, punctual, and FAST! The entire thing took under 2 hours. We have a happy buyer now and I had the least amount of hassle possible. Highly recommend!! read more

Safe Shelter put a remediation system in our home as a condition of the sale in 1993, and it has been working ever since. We have re-tested the basement air and gotten satisfactory results. When bees disabled one vacuum motor by making a nest in the exhaust piping, they advised how to screen the opening and how to install a new motor, which worked. Their work and parts are effective and dependable. read more