I recently purchased a sailboat that was being stored at Brewer Cove Haven for the Winter.
A few mechanical issues needed attention on the boat which I asked the Brewer Cove Haven Service department to have a look at.
I authorized them to make certain repairs even though I never received a written estimate from them (which I now regret not requiring prior to my authorization).
After the work was completed, I received their invoice and it is clear that the reported labor hours have been inflated. On one repair, I was charged 18 labor hours at 98.00 per hour and I know that the work was completed by 2PM on the 2nd day of service as I called the manager and he told me that the job had been completed.
As another example, there were a few pieces wooden strapping on the boat that were used to hold the shrinkwrap down over the winter that I had already removed. Unfortunately, I had forgotten to take the wooden pieces off of the boat prior to the launch. It would have taken me MAX 15 minutes to remove the wooden strapping. I never authorized BYY to remove the pieces of wood, yet on their invoice, there is a line item charging for 1.5 labor hours to "remove wooden strapping in order to launch vessel". I never even authorized this yet have been charged $147.00.. to remove a few pieces of wood from the boat.
After reviewing their total invoice charging 3,506.18, it is clear to me that this company gets away with over inflating labor hours on the work that they perform.
The mechanic who performed the work did a fine job with the repairs however I feel like I was taken advantage of and cheated.
Be careful authorizing the BYY Service Department to do any work on your boat without first receiving a written estimate detailing estimated labor hours. read more