I had my sons birthday party here last month. This was one of the worst experiences I've had with a child's birthday party venue. First of all, the staff there is incredibly rude and unhelpful. When we first arrived, everything seemed fine. My husband and I weren't able to find our reserved parking spot but we thought it was just us - at first. There another birthday party was running over their time, but that wasn't an issue. We were initially told over the phone that we could be let in an hour before to decorate, upon arrival told by the shift supervisor we would get 15 minutes to decorate. We also added a few pizzas during our call to be paid when we got to the venue. Later as the party began in the party room, the shift supervisor pulled my husband aside to tell him rudely - "You need to pay for the extra pizza you added over the phone, it should've paid at the beginning. If you do not pay for the pizza immediately, we will discontinue the party and you will be asked to leave." For reference to anyone reading, it was about 20 bucks or so to add the pizza. I had no issue paying for the pizza I added, but because I have not had a party here before, I wouldn't have known to pay it at check-in. My point - we were not prompted by the staff members to pay the pizza at arrival. But we were come at very rudely about it when that was the staff's mistake. After paying for the extra pizzas, they told us to let them know when we wanted them to bring in the pizza. When that time came, they only brought in 1/2 of the pizzas we ordered. I, the mother had to go back out and ask 'where the other half of my pizza was'? The staff supervisor first asked me, "Are you sure really ordered X amount of pizzas?" They confirmed that I wasn't the crazy one, I was correct. But they weren't able to find the other 1/2 of the pizza, and we waited about 5-10 minutes waiting for what our solution to the missing pizza was going to be. Then I walk up to the counter and I, myself found the pizza sitting behind one of the counters. The staff supervisor was embarrassed and apologized! After being rude to me and my husband. After we went back with pizza, no one wanted it because it was cold, so I wasted money. We finished the party and wanted to ride the bumper carts, so we got our tokens from the staff supervisor and she was operating the ride for us. While I was waiting to ride next, the staff supervisor said to me "I am sorry, I hope you understand that I work with a bunch of teenagers." She was trying to give an apology to me after being rude, and now trying to be relatable- and blame her coworkers for being lazy. As we were leaving, the shift supervisor came up to us and gave us our sons free pass for the month. She said "You guys were supposed to receive this at check-in but it got missed. I am sorry for that and I am glad that I didn't miss that for you." Again something missed by the staff. When we left we checked on that reserved parking spot again, and we saw that no doubt, we in fact did not have a parking spot marked to show reservation for our sons party. I think someone just missed writing his name completely because I didn't even see a parking spot for his party time. For the price that I paid, I will absolutely never consider having another party here or recommend someone having a party here. read more