Worked at Saddle Creek in Lakeland, Florida in Building 18.
Here is my experience:
1. Arrived at building 18 and made contact with Kathy
in dispatch. Kathy instructed me to wait on another
driver who could train me on a CNG tractor.
2. Waited for 2 hours in the breakroom. Finally
introduced to Omar (CNG trainer) who showed me how
to operate CNG. Kathy then assigned a truck to me
which was not CNG but regular tractor day cab.
(wasted almost 2 hours).
3. Assigned a trailer and handed the BOL by Kathy.
On pre trip of assigned trailer, found license plate light
was out. Informed kathy of defect and was instructed to
repair the light at the shop.
4 At repair shop, light was fixed and finally dispatched
at around 12:30 noon. Had been in touch with kathy and
ELD logs documenting this defective light and the late dispatch.
Receiving:
Arrived at 1st receiver (Ft. Lauderdale). Discovered that the trailer
was loaded incorrectly by Saddle Creek warehouse. Had to physically
remove all packages from the trailer to get the 1st stop's load. Then had
to reload the trailer to head to the second stop (West Palm Beach).
Received numerous calls from Kathy in dispatch asking about my ETA to
Palm Beach. Notified her and dispatch that the unloading took a lot of time
and DOT hours were dwindling.
Made it to the 2nd stop with an irate and rude warehouse manager. Asked me "what my
The problem was" because I was late. Explained about the trailer error but didn't care. Notified dispatch( Kathy and Scott) that manager was rude and in my face.
Leaving 2nd stop, notified Scott in dispatch that DOT hours were running out. (had to make it back from Palm Beach to Lakeland in 3 hours). This was not happening.
Was instructed by Scott to take the 16 hour exception and proceed.
Asked specifically about other options but received 0 feedback from Scott.
Arrived back at Saddle creek building 18 and violated DOT driving rule (had to drive 1 hour illegally)
Next Day Summary of Events
Report was sent by both Scott and Kathy in dispatch to warehouse supervisor Chris Sands of the following:
1. Driver (me) dispatched late (completely ignoring the license plate light issue-item 3 above)
2. Driver took tractor to shop without authorization (was approved and instructed
by Kathy to take the truck to the shop (item 3 above)
3. Driver took to long to unload (completely ignoring that the trailer was loaded
incorrectly from warehouse)
4. Driver violated DOT driving hours: Scott stated to Chris Sands that he "told me, the driver, that if I run out of DOT time, to call him. This was false and Scott never mentioned those words to me.
I do however take full responsibility for the illegal dot driving.
In Summary
I have found that the two personnel, Kathy and Scott (who was in direct contact with me during the entire load) reported false and inaccurate statements to
management to either mitigate risk from the operations standpoint or to shift
blame more on the driver.
Met with Chris Sands (manager at building 18) in person and had a good meeting.
Chris was attentive, direct, and a good listener. his major issue was with the
illegal drive time (which is completely understood). Had no other comments
or feedback when I explained that his dispatch team (kathy and Scott) falsified
and accurately described the load events and details. read more