So we've been subscribers to the Sacramento Bee for over 15 years, we went electronic about 10 years ago. We paid $29.99 a month. We received an email from them last week and they informed us the price will be increasing to $53.99 a month!! They also advertised that for new subscribers an offer of $9.99 a month. So we called to complain and they tried to negotiate the price down, when we said we're canceling they said that there would be no increase!? At that point we said to cancel anyway, when they asked what it would take to keep us as subscribers we replied " give us the $9.99 a month price. Their rely was we can't....we canceled. Way to take care of your long term subscribers Mr Bee! What a dirty outfit the Sacramento Bee has become!!! read more

Zero stars. Their subscription program is a total scam. They offer teaser rates to get your credit card information and then after a month or less jack the rate up to an exhorbitant amount hoping you won't notice the auto pay. They charged me over $120 for a single month. Then when you call to complain, they tie you up forever on the phone with agents who are either incompetent or just wasting your time hoping you will give up. There is no way to find out what the real subscription rates are supposed to be - check the website - you will find nothing, which allows them to play all these games. Do not give them a credit card - insist that they bill you monthly with a mail statement so you can see exactly what you are being charged. read more

I am so very disappointed in the Sacramento Bee .. I personally was purchased a Groupon for some Sunday papers.. when the time expired they kept delivery up and sent a bill .. I sent it back saying 'no ' I did not order! Then I started getting bill after bill .. now I keep getting letters from bill collectors saying I owe 41$ to the Sacramento Bee! I did not extend that Groupon! I sent back the the first statement they sent me telling them so!!!! I am a widow on SSI .. I called them and left a voice mail... I sent back the first bill stating I did not order!!!! where does this end!!! I got a third collection notice today! SHAME ON YOU SACRAMENTO BEE! read more

This has been the worst delivery ever. Going on two years of maybe getting our paper every day or at the actual specified delivery time of 6 am. Instead it comes around 10 am or not at all. I have more credits to my account than I do getting the paper. And for the price you have to pay for a physical paper subscription this is totally unacceptable. Numerous calls to representatives with promises of "we will fix the problem" is tiring. If it were not for my two elderly family member who enjoy getting the paper, I would never renew it. I see that I am not the only one with this problem also. To those save your money and don't subscribe. The WORST SERVICE ever. Sad thing is I doubt that it will ever change. read more

Worst customer service ever! I have asked multiple times to speak with a manager and have been told that is impossible.

Home delivery from SACRAMENTO BEE is nothing but a RIPE off. I advised them of a vacation stay for two separate periods this summer and was JUST told SACRAMENTO BEE NO LONGER CREDITS VACATION STAYS!!!! SACRAMENTO BEE took my payment HAPPILY without allowing credit for a total of 9 weeks this summer. I will NO LONGER support or subscribe to SACRAMENTO BEE every again. Consumers BEWARE!! Linda C Sacramento read more

I have lived in El Dorado Hills for almost 4 years now and my service for the Sac Bee newspaper delivery has been sporadic at best. In the past 4 months, I have not gotten a paper 10 or more times. And the Sac Bee's idea of customer service is an auto attendant that just tells you "we are sorry." I have followed their suggested procedure to notify of missed deliveries before 10am, but NEVER get a paper on the missed day - as the auto attendant promises. I have been diligent in calling The Bee's auto-attendant line almost every time, but see absolutely no evidence that they do anything with the number of complaints! read more

This company has the worst tactics. do not ever sign up or do business with them. They will harass you for the rest of your life! Three different times I've signed up and it was a nightmare to cancel. All three times I've signed up I was assured I wouldn't be billed or sent any papers more that what I prepaid for. This time, after my prepaid subscription that I signed up for ended (Stupid me for helping the kid fund raising at my door) I've received a collection notice from an attorney's office in Ohio that never answers their phone. This collection is for something i never even received, because the paper stopped once my prepay was up. The best I can get is a recorded message that I have to send in a letter disputing the charges. Now, it's in my hands to dispute these fraudulent charges with the threat of my credit being marked. They also call me over and over and over to sign up again and I beg them to stop calling me and they still do. I know I can't be the only one that has had this experience. If anyone would like to do a a class action law suit, sign me up! I don't have the time to deal with something like this, but the tactics they use are absurd. Update: please submit a complaint to the federal trade commision. It only takes 5 minutes and it will get companies in trouble for practice illegal practices. www.ftc.gov/complaint read more

I have had pretty much the same experience the other people have had... High school kid comes to the door looking all pathetic, trying to win/raise money for some kind of school trip. You get offered a free trial that is supposed to be FREE with no OBLIGATIONS! Well....as soon as the "trial" is over you continue to get papers and you start getting bills and collection threat notices. And yes....despite this.....they will continuously hound you to sign up for a new subscription. Its absolutely amazing. In this day in age...with less and less people reading the papers, you think the last thing they would want to do is destroy their reputation. Apparently they don't care, and are willing to make a buck any way they can, ethical or not. read more

Oh yes, same experience. I asked several times to stop delivery, I had them hang up on me once because I would not continue. Instead, they just keep delivering, I keep asking them to stop and so finally I had to ask if I need to have my attorney contact them. She finally said she would stop service and cancel the previous bills. DON'T EVER EVER EVER SIGN UP FOR A SUBSCRIPTION, no matter how good the deal is, not worth the headaches to stop it. read more

I was signed up through a Groupon Gift by a former co-worker. They sent me the liberal thrash rag every Sunday for a year. It was rarely opened due to the pathetic "journalism". Very few real news stories were ever read. I recall maybe one real good story in a year. Apparently, according to Cedric in subscriptions, they sent me letters that they would be continuing my subscription and I was libel for the fees. This week I received a collection letter from a collection attorney. I was being held hostage. Either pay the small bill (under $20) or have my credit ruined. Cedric refused to waive the fee. Apparently since they decided to send me the paper and I did not waste my time calling them to demand they stop they can send me to collection. I never agreed to this. I never signed up for the paper. I never agreed to this contract. I have no contract with them whatsoever. Their abuse of contract law is about is pathetic as their level of journalism. @sacbee_news read more

Do not bother with home delivery of the Sacramento Bee. Its not worth the stress or time it takes to have to call everyday to request a redelivery and still never recieve it. Bad business! read more

Same situation as many of the others. We accepted an email offer for 26 weeks of the Sunday Bee. We got an email that our subscription would begin on Sunday. Come Sunday, no paper. We called and got the paper about 1:30 in the afternoon. This was repeated every Sunday for the last four weeks, but we only got one paper (again, about 1:30) in those four weeks. We canceled the subscription and asked for a refund. Lesson learned. read more

In short the Sacramento Bee is disrespectful and dishonest. The Sacramento Bee is at best incompetent and at worst illegally misleading their customers. It is no surprise that this paper is failing. Technically, as the sole major paper of a region it shouldn't have problems, but due to how they run the business itself, brand value has fallen hard to the ground, and customer satisfaction is immeasurably low. I had signed up solely for access to the Sunday coupons. I actually do not read the paper as the news is exceptionally late even for a newspaper, and the articles can be considered all Op-ed with little actual journalism. With that being said I had two subscriptions. One of these was set to run out. I had agreed to a year of the Sunday Bee, under the pretense that once that contract was fulfilled, the paper would stop and I could reevaluate if I still wanted the paper or not. This however, turned out not to be the case as other former customers can tell you. I continued to receive the paper and wasn't sure if my time was up or not. I received a call about a month and a half after apparently my subscription was up. They informed me of such, and wanted me to renew. The cost was laughably ridiculous at something like $80 when I originally paid $20. I told them that I was not interested in renewing and that I had wanted the subscription to end at the end of the agreed upon year. They claimed that they had provided me a "courtesy" by continuing to send the paper for 6 weeks, but that now they have a bill for $30 for the papers owed. I was of course taken aback by the audacity of the logic they used. If I hire a babysitter for a week, we have a deal for a week, and then I can reevaluate if I want to go with that said babysitter again. If that babysitter decides on their own to show up and watch my kids without my knowledge, and says here is a bill for the services performed, should I in fact pay them for a service never requested, never mentioned by her, and never stating the said cost for this "courtesy" before providing it? The logic is the same regarding the bee. They are sneaky, shylock tricksters who are no better than the creeps in the windowless van, with a sign saying free candy and they are less apologetic. I informed the bee that I will not pay their bill, that the decision to continue services was one sided and without agreement, and that they have NO legal teeth to collect, as I used to be a bill collector myself. Of course they did not know my previous occupation and they implied on the phone that there will be "serious repercussions" if I do not hand over my wallet in their extortion scheme for the "courtesy" that they provided. I am not the type who just allows myself to be threatened, especially by a washed up, third rate newspaper who only stays afloat by likely threatening other people like the elderly and secretly billing people. UNETHICAL, IMMORAL, PROBABLY ILLEGAL. It should stand to reason that if this is how The McClatchy Company runs this brand in its portfolio, than other McClatchy Company brands are likely also doing shady business. They do not have 100% market share in the Sacramento area. Placer County has papers that can provide and do provide the coupons I seek, and do so for pennies as a subscription cost. I urge you that if you absolutely need coupons, try The Placer Herald or The Auburn journal. This is why I have decided to forever cut ties with this company. I will no longer feed the pig. The pig needs a diet. The pig should never bite the hands that feed them. The hands that feed them turn pigs into bacon, and then consume it. In conclusion, I and the general public would be fools to continue to support as crooked of a business as The McClatchy Company and their flagship toilet-paper The Sacramento Bee. read more

If only zero stars were an option... The Bee has serious problems getting their paper delivered in a timely consistent manner. If you are one of those types that subscribes to a daily thinking (audaciously) that you will actually get it - in good condition - each day that you've paid for it - then DO NOT subscribe to the BEE. Horrible, meaningless customer service. They just don't seem to care one iota. read more

Wow, I wish I could create a review with less than one star. I get a paper 2 out of 7 days if I am lucky and most sunday papers I get on Monday. I think Sacbee only has 1 delivery person for the whole city of Folsom!! Sacbee has shitty service but they are sure to get your money though!! read more

First: under no circumstances whatsoever should you give them -- or anyone who's signing you up on their behalf, for that matter -- your phone number or email address. Despite repeated attempts to be removed from their call list, I *still* receive calls 3-5 times a week asking me to re-subscribe, even though I've been clear that I do not want their rag, will never read it again, AND am moving away. The paper itself has low-grade, biased reporting and there are far, far better places to get your news. Second: DO NOT, under ANY CIRCUMSTANCES, subscribe to their newspaper -- no matter how "good" their introductory offer is. Even after your subscription expires, they will continue to deliver you papers as a "courtesy" and then charge you full subscription rates for the period...and will then have the brass to actually threaten collections if you don't pay. Despicable business and I hope the FCC takes them down for their telemarketing practices. I'm actually going through the pain of changing my number for no other reason than to keep them from reaching me. read more

I don't get the paper, but I get their enormous promotional mailers... several times a week. I've called them several times to tell them to take me off their list. Each time, they lie right to my face and say they'll remove me. 6 months and multiple calls later, I'm still getting them. So frustrating! read more

I am a long time subscriber to the Sacramento Bee who has finally given up. My digital subscription was renewed in March, and I have a receipt for a 52 week subscription starting then. I received notices from the Bee that my subscription was ending August 9th, which is about 7 months too early. Called their Customer Service and they refused to honor this subscription or offer me any discounted rate to continue. Adios Sacramento Bee! There's a solid reason why you are in bankruptcy...because you are a horribly mismanaged, third-rate newspaper! read more

The delivery of my newspaper has been abominable! Many times I either don't get it delivered at all, or it is delivered without a plastic cover and is soggy wet. What in the world is going on with that? Of course I am promised an adjustment to my account, but then again that doesn't happen either. Boy do we need a new newspaper in town! read more

I appreciate how the Sacramento Bee has been including the comics page from Saturday's E online issue in the Sunday Life and Style section. So I can sip coffee and do the crossword in ink and also the 7 little words puzzles. Thank you!!! read more

I would just like to express my complete and udder disappointment with their organization. I thought that I had cancelled my subscription in March. I was told by one of their customer service representatives that it was taken care of and that my unused papers would be donated but now I have received a bill stating that I have a past due balance. After calling again I am now being told that my subscription was only put on a 3 month hold and that I have been charged for the entire time. I was lied to or at least miss lead. The person I spoke to today could do nothing to help me and I'm very upset! I would like to think that they would be interested in maintaining a positive relationship with their customers rather than practicing deceitful money making tactics. read more

Only subscribe to the Sacramento Bee if you want lots of hassles. I had a Sunday only delivery but because I wasn't reading it, decided I shouldn't renew. When my subscription ran out, the paper stopped being delivered. Cool - I thought. But several weeks later, out of the blue, it starts to be delivered again. I emailed the Bee and told them to stop delivering the paper and when I plugged in my address into their account information web page, it said there was no account. Cool - I thought. I don't have an account so I can't be charged. The paper continues to be delivered despite me asking them to stop. Then yesterday I get a collections notice that I owe money for these papers I asked them to stop delivering. Not cool. So I have to write a letter and send more messages to the Bee (since they have limited phone hours when regular people are working) and document everything. I am considering filing a class action lawsuit! You better want the paper and a lot of headaches if you subscribe! read more

We have not received a paper for nearly 3 weeks and have called daily told the same exact thing; escalating your situation, someone will call you, we will contact the distributor, we are doubling our efforts, filing an urgent complaint and on and on! They say I can't talk to higher mgmt and there is no other number to call. It's as tho we became invisible as the entire neighborhood receives delivery ... They drive right by every morning! We have left numerous messages for the Distributor with no returned calls. We pay $400+ yearly and have been subscribed 40+ years. Their excuses are unconscionable, today I was told the 800 # was the only and end of the line. I'd write a Letter to the Editor, but would have no way to read it. Any ideas? read more

In the past few years the price of the SACBEE has increased so much that I finally had to cancel the yearly subscription. Within days after cancelling, I received a call with a spectacular offer for a six month subscription. They didn't want to lose me as a customer or so they say. So I said OK, I'll resubscribe. The price was so good I took it for not only for six months but for twelve months. Come to find out that this was really no bargain, because I was only getting the weekend paper, Friday, Saturday and Sunday. I accepted that I made a mistake and let it go. For the past 4 weeks, I've had to call to report that I did not receive my newspaper on those days. Sometimes out of three days I called two of those days. If I did it online I was given an offer of getting a credit to my account or redeliver the newspaper. I would always chose redeliver because I just stopped trusting the Bee. On one phone call I was on the line for 15 minutes until I could talk to a real live person and she promised me that this complaint would go up the ladder. Evidently, it stopped in the middle of the ladder because the very next week the same thing happened. I put a non delivery order in for two days out of three . Finally, I decided enough is enough. I called and cancelled this high priced "rag sheet" and requested a refund of any money due me. Will I get that refund without fighting with them? Only time will tell. read more

I must congratulate you, sarcastically of course, for the hit piece on Sheriff Jones. Perhaps to have a more balanced article you could've listed at least as many individuals who saved themselves or de-escalated a violent situation because they had a CCW permit. Of course, that does not fit into the liberal narrative and your desire to get Ami Bera elected. read more

Worst sports section anywhere! They are forcing you to go online to get info; scores and box scores. If I have to go online, it will not be to the Bee website. What happened to being able to sit down and relax with the newspaper! read more

I bought a Sunday only subscription and they didn't deliver the first FIVE weeks after I ordered, despite numerous calls, emails and attempts for a distribution manager to call me back concerning the missing papers (the call never happened, of course). I got about about 2 months of regular and timely delivery, and now they've missed delivering the last 2 weeks of Sunday's paper again. I think a game of "Telephone" would get me the news faster and more efficiently than the Sacramento Bee does. And lest someone from the Bee reminds me (AGAIN) that I can access the same things on the website...if I wanted to get my news from your website, I wouldn't have paid to get a PAPER copy. Don't waste your energy trying to get a subscription. Save yourself time and go buy it from the local gas station....you'll get it faster. (And even then I'd refuse to buy it on the sheer grounds that the SacBee can't handle their business.) read more