In my experience, there was nothing wrong with the room or the service here…read more The room: I stayed in room 708, which was small but comfortable enough for 2 people. It had a kitchenette, a small table w/2 chairs, a couch, and a TV. The bedroom was just a step up into another small room with what seemed like a queen bed. No room for anything in the room but a bed and a small bed stand. There was also a small closet. - Bathroom was fine. Small as well, no bathtub, but a heated towel rack. - Room cons: - It was a bit difficult to have our luggage out and about. - I believe every room has a washer/dryer (1 unit for wash and dry), but the dryer was not good. No laundry detergent or dishwasher liquid is available. You have to get your own. - There is a charge for extra towels and linens. Like, not a refundable deposit. A charge. - They only wash/replace towels and linens if you stay for more than a week. Concierge: pretty much everyone at the desk was great. Answered questions, helped with calling places, weighed our bags, kept our luggage in storage, etc. - Service con: the only thing I'd warn about is that sometimes the information is not exactly accurate. Yes, we can get laundry detergent? No, we can't. No, they can't fix the beds coming apart (two small beds put side by side) in the room? Yes, they can. No, the letting office won't be open soon? Yes, it was. Location: we discovered that the 360 bus line was great. If you don't want to walk the 8- 10min. to a tube station, the 360 takes you directly to South Kensington Station (go RIGHT when you leave the hotel). Overall- great place to stay. Seriously- the bus system was amazing. *** The elementary school was not open when I was there, so I don't know if it would be different.

Be *extremely* careful when booking rooms/apartments here. I booked through a third party and ended…read moreup with a room that was basically a large prison cell--NO WINDOW, about 40 square feet/8 square meters, a twin bed, and almost no space to sit down. If I had known that's what I had booked, I would be less upset, but this hotel/apartment booking agency seems to make their reservation system deliberately confusing. I have read responses to negative reviews this hotel has received, and they consistently blame the customer for not realizing they are reserving a "pod," and not a hotel room or apartment. If you look over their websites--both for apartments and for the pods, they *both* show rather charming and spacious apartments. There is NO indication anywhere that you are booking a tiny space with no window. My booking company tried to make it right with me, but only after having a lot of difficulties communicating with the people at Nell Gwynn. Indeed they have very inconvenient office hours (they didn't even show up to their posted Saturday hours), and it is very difficult to meet with someone face-to-face to discuss the issues with the room. At best, this is lack of transparency and unclear websites. At worst, this is deliberate bait-and-switch, with little options for guests to get help. In addition to the above, the downstairs area with the "pods" had grimy carpets, grimy walls, my air conditioner occasionally blew out large flakes of something black, and there is not housekeeping if you are staying for less than a week. The neighborhood is gorgeous, the lobby is gorgeous, but it seems like a crapshoot whether you will get the kind of accommodation you think you are booking. It's concerning. I would not recommend booking with this property.

An excellent place to stay. Near all the businesses in the city so likely your place is just a…read moreshort walk. It's great for a week long no stay, cheaper nicer and better. No room cleaning or service during your stay (they do on the sixth night). I actually liked that. No need to enter my room every day. I'm good with 4 day old towels. That I used They have a full (although completely unstacked) kitchen. Bathroom is pretty nice. The only real downside is that the bed is HARD! Unless you like firm mattresses, this is not the place for you. Love in all other respects.

We had a great stay at go native monument. The room was huge, great kitchen with all the books so…read moreyou know how to used the microwave oven if need be, great location near monument and bank tube stations, walking distance to the London bridge, borough markets, the shard etc. There is a note to say that they only service the rooms once a week, we were only there for 3 nights so that was fine by us. My main issues were the bed and the shower. My husband loved that the bed was like sleeping on a plank of wood. I did not. The shower was also a bit hit snd miss. Sometimes it was ok, other times it would continually go from boiling hot to freezing cold. The instructions in the booklet were for a different shower. We also had dishwasher tablets but no dishwasher...

I would never stay here again. I know 1 star seems harsh. It's not like there were rats or it was…read moreunlivable. But here are my complaints. It just didn't feel safe. Like really. My bedroom window, which was actually just an entire glass bedroom wall was RIGHT next to the side walk where anyone can just walk by. It's on the second floor, yes but just imagine that while you're sleeping you can literally just SEE a person walk by in a floor to ceiling glass window. It's unsettling and in my opinion just doesn't feel safe at all. Honestly, there is no key required except after certain hours in the night in order to walk up to that window. A stalker could just stand there and stare. And what's to stop them? The only thing separating you from the outside is some blinds that refuse to close all the way. Not to mention that flourescent lights that are hanging right outside bathing the bedroom in perma-daylight. Also, it's just not cozy. It felt like you were actually living in converted office space. It's not a hotel so there's no room service, no laundry service, no extra blankets or pillows. The phone doesn't even work unless you prepay it. You can't even call reception without paying for it. None of the comforts that you would want on a trip. And not only that, but it is in NO WAY cheaper than a hotel. It was actually probably the equivalent price of a luxury hotel. I would never ever stay here again and I would dissuade anyone else from trying it out either.

I totally desagree with Elisabeth and this is the reason why :…read more Think Apartment is the best way to discover the city without squandering a lot of money for very expensive londoner hostels. Rooms are very big : there is a section for the bedroom and bathroom and another one for the living room and kitchen with sofa, TV, micro-waves, hot plate and fridge. This is very modern and beautiful. The apartments are located just 10 minutes on foot to Tower Bridge and you can easily access to all the interest centers of London with bus, underground, cab... For the breakfast, it's up to you to choose, you can buy some stuffs and have breakfast in your room or you can go to a coffee shop, just next to the apartment : Garrison, very copious and good meal. I strongly recommend !

The Collingham Serviced Apartments folks made our family trip to London a pleasant one. From…read morehelping us book an airport transfer for a Christmas Day arrival (no easy feat when everything is shut down!) before our trip to help with a few reservations and a babysitter during, the service was excellent. The actual accommodations were also exactly what we needed. Nothing was fancy, but everything worked as we hoped. The beds were comfortable, the kitchen functional (and stocked with everything we might need), and the heating system effective. The walls were thick enough that we didn't hear a peep from neighbors. The location was excellent. We were in Kensington maybe an eight-minute walk from two Tube stations, several excellent pubs, a couple of groceries, and even two different Nando's locations. What more could you ask for? When next in London -- especially if we're traveling with the kids again -- I'm sure we'll patronize them again!

I have stayed here before several years ago. They are currently renovating some of the apartments…read more One of the least expensive serviced apartments available in this very popular part of London. The company does a good job keeping the units clean and a kitchen stocked with enough pots, pans, dishes and cutlery so you can cook your own food. Staff is very accommodating and helpful. Some of the apartments are not directly accessible from the elevator, you may have to walk up or down half a floor. The front desk staff can help you with your luggage. I contacted the management directly when booking my stay as they had told me that returning guests would get a lower rate if booked directly. Booking.com was still cheaper so I booked with booking.com. The collingham apartments are a short walk to two different tube stops, two supermarkets and plenty of restaurants and pubs.

I had the opportunity to live here for several months and really enjoyed it. The staff were all…read moreextremely friendly and helpful whenever I needed anything. The location is perfectly situated because it's close to the tube stops and you can take the Uber Boat anywhere in minutes. My flat came with a washer/dryer combo (which took some getting used to) and the full kitchen setup was nice. There was plenty of closet space, storage space, and the beautiful balcony views were my fav. Housekeeping came by once a week and they were just okay. I still felt the need to have my own cleaning supplies for when things were missed but they were always friendly and respectful. I felt very safe living here, walking around the area and the one time I noticed a domestic disturbance in front of the hotel, the staff checked it out immediately. I'd highly recommend staying here whether on the hotel side or corporate housing side.

Great!! Stayed one week, in a deluxe two bedroom apartment. The apartment was very comfortable,…read moremodern, and well appointed. The view is amazing!! The service was excellent, staff is very helpful (thanks Mohamed!). Will definitely be staying here again.

We have been very comfortable staying here the pass week while visiting. We rented baby equipment…read morethrough another company and the staff had it waiting for us outside our door. There's a supermarket and park nearby. The supermarket makes meal prep super easy as they have reheat, premade and cook from scratch options. Heated bathroom floors and towel warmer have been lovely! Garbage needs to be take n out in front. Shower door looks like it was broken and dishwasher rack looks like it could be replace but doesn't effect its function. There's a binder with instructions if all these two in ones are new to you and you're coming from over seas like myself. I would stay here again hope this helps.

The apartment we stayed in was clean and well-appointed with dishes, silverware and pots and pans…read more The kitchen appliances were new and clean. Weekly maid service came and kept things in order. We stayed on Lovat Lane, which is located close to Monument station. The area itself is a little dead at night and finding restaurants open can be a little challenging, but it's centrally located (right next to London Bridge), which makes for easy excursions during the day. Walking distance close by are Tesco and Waitrose grocery stores. The only negatives I would say were that our room directly faced an office building, so if you are home during the day, you have to keep the blinds down all day to have privacy from the desk workers. Also, one afternoon there was a fire alarm which rang for more than an hour and no one came to check. I just worry that if there were an actual fire, what would happen.

Cheval Residences, Knightsbridge: 2 bedroom, 2.5 bath…read more My London trip was originally for myself and my partner but when a friend of ours decided to join us, it became a difficult and expensive proposition looking for 2 rooms in the same hotel. We err on the side of luxury so we're considering the Lanesborough, Mandarin Oriental and the like but 2 rooms was going to cost a fortune. Then I discovered Cheval by accident on Trip Advisor. Even after looking at the pictures and viewing the floor plans for each of the apartments, I still wasn't sure what to expect. The Cheval Knightsbridge location is interesting because the main office is essentially a small room off a side street about a 3 minute walk to the apartments themselves. We were greeted by a very polite gentleman who ran through the paperwork. We had arrived about 4 hours early and since I had inquired a month earlier, I was not expecting to be allowed early check in. So I was very pleasantly surprised when he called the housekeeper and we were let in immediately. Just down the road and off another alley, the apartment building is 3 levels and unassuming. I had chosen what I thought was a 2 bedroom, 2 bath apartment and this was located on the basement level down a flight of stairs. Upon entry, we were taken aback at the sheer size and luxury of our home away from home. The apartment features a large living area with booth seating around a dining room table, a comfortable couch, a fully-stocked kitchen with every gadget you'd have at home (if not more), a television and cute decor that really adds to a homey feeling - including even a cuckoo clock! The second bedroom was across the hall from the living area - spacious with a huge bath and two double beds pushed together for one large bed - you can request for the beds to be separated and you sleep an additional person. Our friend would be so happy. At the end of the hall was the master, a large room with enjoined bathroom, queen sized bed, writing desk and enough closet space for the queen. There was more closet space in the hallway and, Lo and behold, a third bathroom in the laundry room which had a washer and dryer. Upon further investigation of our digs, we discovered the housekeeper had provided the trappings of breakfast - butter, eggs, milk, juice - and tea and Nespresso coffee. What a comfort to have such familiariarities. And the gifts continued in various manifestations every day after the housekeeper left - chocolate, coffee, biscuits, a candle for souvenir, even plastic bags for airport security. After a whirlwind four days in London, our stay with Cheval was truly a highlight of our trip. The comfort and conveniences it offered, the friendliness of the staff and the location in Knightsbridge next to restaurants, shopping and all manner of public transport truly made our trip great. Should you decide to stay with Cheval - Knightsbridge or any other location - I have no doubt you will have as great a stay as I did.

We stayed here for one night on our wedding trip. The guys at the front desk were kind and…read morehelpful. They gave us a larger room than I had booked which was very kind, and they also helped carry our bags down. The room was like staying in a little college dorm. It had a kitchenette and plenty of storage. The bathroom was well decorated and had all of the amenities. Everything was clean and well kept. This room was great value and in a convenient area, walking distance to kings cross, st pancreas, and Euston stations. The front of the apartments is very cute, and there is a park across the way.

Close to Central London, easy check in, provide toiletries, towels, big room with cabinets that are…read morestocked with dishes, pots, stove, microwave, utensils. Downside is that sometimes there is a cigarette smell that lingers a bit before disappearing at night as well as an old musty smell. The floors and walls are antiquated and a bit broken. A receptionist was hesitant to give another toiletry to me cause it's only one per room but we got 2 people. The sink is very small, hard to brush teeth sometimes. Trash cans are too small. A medium size would be best