I submitted a one sentence question via their website, complete with all my contact information…read more They did not offer me the courtesy of a response. A business that can't handle the smallest of details, can not be entrusted with larger tasks. Needless to say, I will not be pursuing any further business with them. Other area dealers offer a superior customer experience.

This is the second time we used them for carpet, the first was our stairs going up to the second…read morefloor and the entire second floor and the second the stairs going down to the basement and a good portion of the basement. They are great to work with, very kind and their installers were great both times. Would recommend to anyone looking for carpet.

I have had 2 previous wonderful experiences with Migala. I called October 15 and asked about…read moreordering more of a previous wood order from many years ago. I wasn't sure if the company was still making the material. I spoke w a woman named Lexi. She said she would get back w me. I called again with the square footage of my room and left the information with the woman who answered the phone. I didn't hear back that week and called again on October 23. I was told that the info was in Lexi's email and that Lexi was "on a well deserved vacation" and was off for her sons birthday. I asked when I should call back. The woman told me "like I said Monday the 31st" (FYI..she never said a date. Just said she was off). I called yesterday, November 3, giving Lexi some time to catch up after her vacation. She answered the phone and asked what I needed. So I went through the whole story. She told me she left me a voicemail (if she did, she left it on wrong number, I have no history of a missed call or of a voicemail from her). She told me the material is discontinued. I asked for the name of my product. She didn't want to look it up. But finally did. And I asked her for the company's phone number (I figured they might know where else I could get something like this or mill it for me...because she suggested they may), she said "you can Google it". I said, no, you can give it to me....she hung up on me. I did call back to talk to a manager and was sent to their normal voicemail. It was approximately 8k worth of hard wood that apparently she didn't want to sell me for some reason. I called the manufacturer and was told that in fact this was not discontinued, they re-mill it all of the time and that they have 8,000 square feet in their warehouse. I called 2 other vendors to check prices and "miracle" they found it and quoted me on the phone right then. So run away from this place. Do not use them.

This is an update to my post 2/2019. Talked with customer service and Nate. They looked at seam…read moreof carpet and said it should be repaired. They sent out another installer and he did a great job. Very happy now with the service. Very good customer service department.

Our new hardwood install just ended and it was nothing short of a great experience! We were torn in…read morethe beginning on what we were going to do - have a company install them or buy the hardwood out right and hire our own contractor to install. In the end, we decided to have Carpet One install and it was the best decision. We did 2 entire floors in our house and they got it done in 5 days and did an amazing job. They communicated, were friendly and very timely each day. The quality of wood is amazing- we were looking for something that would last a lifetime and they have just that. It truly is a great investment for our new home!

They recovered two Henredon club chairs from 1986. They're gorgeous and look and feel like brand…read morenew chairs. Their work is awesome and their customer service was the best. They had the chairs three weeks and called me the minute they were done. I would use this company again.

We contacted several furniture repair shops within 50 miles of home while seeking a professional…read morewho would restore the tops of my beloved mid-century credenza and two end tables that belonged to my parents. Dylan Trinh's detailed explanation regarding their refinishing process was the deciding factor in choosing Trinh's. To be honest, I was not impressed when we first saw the building and even less impressed when Dylan opened the overhead door to their "storage" area. No worries. Dylan carefully explained what he would do and it is clear that he knows what he's talking about. Six days later, one day sooner than hoped, we picked up our furniture. Absolutely gorgeous! This matching set actually matches again; no more sun faded surfaces, no more dings or scratches. They even did a few extra things because they weren't satisfied with the initial result, but still honored their estimate. I highly recommend this business!

I purchased a newly built AVB home and wanted to furnish the place with upscale window treatments…read more Dian with Cork Lane Decorating met with me at my home and she was great! Very helpful, informative and very easy to work with. She helped me narrow down the style, material and colors. Dian's knowledge and expertise made the experience effortless and stress free. During the installation, she was extremely efficient and spotless. You'd never have known she was there apart from my beautiful new window coverings. She's also very fun to work with! I would highly recommend her services.

The owner is delightful. We are so grateful for his kindness and understanding. He has in essence…read morestored our rugs that we sent to be cleaned for a while during a health emergency.

If you are looking for an authentic Persian rug, Silk Road Gallery is the place…read more Mo (Mohammed), the wonderful owner, has a large selection, all authentic hand made rugs. They may seem somewhat pricey but he gave me a good discount. It set off my living room beautifully with many subtle colors that accented everything in the room. He has a huge selection of all sizes and colors in stock so you can see, touch and buy a rug on site with confidence. I liked a second small throw rug but was not sure it was the right fit. He sent me home with it without charge and said to come back later to return or pay if I liked it. Mo is a great, nice man and he is a pleasure to talk to and do business with. It is the only place to buy a great rug in SW Michigan. He also is the only place around to clean old Persian rugs. My fiancé had an old rug cleaned and it came back looking like new. Scott Kalamazoo

The maple floors in my home needed refinishing. I came across Showcase somehow. Their bid seemed…read morefair, though he did not have local references as he had been most of his work on new homes. They got off to a slow start due to a long weekend and his supplier was closed on a Monday but after that the work went smoothly. Two notes: 1. I asked them to come in later each day which they accommodated. 2. The end results were excellent. The floors looked amazing and the three layers of finish "sealed" the deal. I would recommend Showcase to friends.

We recently remodeled our bathroom. We had ordered a handmade cabinet to replace our old cabinetry…read more Our cabinet builder recommended them to us. From the ordering of the counter to the in home measurement after the cabinet was installed. Everyone we worked with were very nice. The day our countertop and sink were delivered, Trent and Eric did an excellent job of custom installing both items. We could not be happier and will definitely work with them in the future