Small business that does a really good job compared to H&R Block and other major tax prep places…read more Good price and knowledgeable staff

Tax payer beware!! I have been going here since moving to Iowa 14 years ago. I have usually always…read morehad a pretty decent experience. I even referred my husband (then boyfriend) to their services even though he has been doing his own for years. He was pleased with the first year they did his taxes so we decided to use them again this year. This experience was less than acceptable. When we went to pick up our taxes the amount that was estimated for our return had changed drastically from what we were previously told. We emailed Kathy promptly regarding this concern to which she replied that there must have been something that had fallen off during importing them. We then emailed her 3 times following up for the correction to which she NEVER replied. My husband then called the office after having waited over a week for a reply from Kathy. Kathy wouldn't even speak to my husband on the phone and instead talked through the receptionist. Kathy claimed to not know of the issue he was referring to. This was impossible as she had already replied to one of his emails that had outlined very specifically our concerns. If you want someone who stands by their work and acts ethically, think twice before using the services provided by The Bookkeepers. We will NOT be going back and will be sure to tell our story to others in the area so they don't make the same mistake we did. Lesson learned. Professional companies are NOT always the way to go! If I could give them less than a 1 star rating I would because truthfully, that is what they deserve.

We have called several times only to be told that our prepaer would call us back so we could come…read morein and sign our completed taxes. No call back. Now it is April 14th. So tomorrow we will just go there and sign them and after many many years of doing taxes there we will Never go back! Especially finding out we could of gotten them done cheaper and it has take him since February with No return calls! Very upset!!

We used this office to file taxes. Things are so messed up, it's now October 2021 and I am still…read morewaiting for taxes from 2018. Having to call the irs repeatedly has been a pain in the *ss and H and R block can offer no assistance except to say, it was sent. Cost $300 and apparently everything is wrong. Don't do it. Find a real tax professional.

They do not disclose the price to have your taxes filed. It cost me over $400 for them to file…read morewhich they did not tell me until we where finished with my taxes. Which this process did not take a couple hours it took a couple days. They had me leave and then come back because they did wanted to double check with a co-worker to make sure they where doing it correctly, which isn't an issue. The issue is they had plenty of time to tell me how much it was going to cost and they choice not to. A few days after my visit with them, they sent me an email to fill out a survey; which I did. Then emailed me to call the store and talk to the manager about my issues. When I called the manger wasn't working that day. I left my name and number I never heard from them. Go anywhere else to have your taxes filed.

This particular branch and Jackson Hewitt as a whole is horrible!! They are claiming that if you…read morecome in for an early tax loan that you will get your money within 1hr. This is totally not true. It has been over 24 hrs and my fiancee has still not received her money as of yet. To make matters worse she has been told her application is processing, then told her application isn't on file. She has been told 5 different stories in 24hrs. The ethics of this company and this particular site is beyond horrible. No more Jackson Hewitt for us and I advise everyone else to avoid THEM AT ALL COST!!

I was so happy to hear that Jackson Hewitt offered the early cash advance loan. I applied for it…read moreand the service was such a great value, friendly, fast and just awesome.

- Lack Of Knowhow & Poor Customer Service -…read more What a waste of time. I arranged my schedule and made a special trip to Liberty Tax Service in Windsor Heights to have my personal taxes prepared along with the taxes for my small business. But much to my surprise, I was turned away. Why? Because no one within the company, with the exception of the owner, who works out of their East 14th Street location, possesses any knowledge on preparing taxes for a small business. Really? Really. The customer service rep handed me a business card with the East 14th telephone number and instructed me to call the owner there. Personally, I think the the rep should have taken down my number and arranged the call from the owner. Isn't that customer service? Upon arriving back at my office, I promptly called the East 14th location, but was unable to speak with the owner (he was busy). So, I left my name and telephone number with the receptionist and waited for a callback. And waited. And waited. That was several weeks ago. And I'm still waiting for the owner of the company to return my call...

Fast, professional services. got my taxes back in leS than 10 days! thanks Wendy! will be returning…read morenext year and years to come.

Always a pleasant experience. They always take such good care of my taxes. Carlos did phenomenal…read morewith both my emerald advance and my tax return. You guys do good every year and I'm very much appreciative if y'all!!!

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Des…read moreMoines, Iowa, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local NE 14th St office to connect with a tax professional.