Lory, your response to my review was "we didn't take care of your order because we do not service…read morethat area." Now you're just lying. Do you want me to screen shot the history of all our texts and upload them to this business page to show you that beginning on July 15th, at 7:31 pm, (the first day we had correspondence) I specifically texted you with my address and you didn't have a problem with the location and city? Between then and August 5th (the day of the party) I texted it to you a few more times just to confirm that you had the right one. Then on the day of the party, you told me multiple times that you were on your way. So explain to me, how does your response make any sense? If you didn't service my city, shouldn't you have told me that when I first contacted you?
Next, in your response you wrote, "We did not have any agreement from you or our company." You're lying again considering you told me multiple times throughout our texting conversation that you were available on the date and the time, with the items we needed, and that you would come and deliver it then. Never once did you request that I fill out some sort of form or document, or make a deposit, to make it an official order / agreement. I was taking you on your word... But I guess I was wrong about trusting your word, wasn't I?
Lastly, you responded with, "We don't think it's fair for you to write a review when you weren't even provided with service from us." Well, that's the problem, because I was told by you on multiple occasions, nearly a month before the party, that you would indeed provide me with service. So I have every right to leave a negative review when you offer to provide us with the items, and you flake on us a few hours before the party begins (even though you had told us you would be there 6 hours before)! Leaving me and my family scrambling and stressed to try to find another service last minute, when we had so many other things on our plate to take care of.
You're not sorry that my family and I experienced this. You're just sorry that I left this review on your page for everyone to see. Lory, you told me to have a "blessed day". Which says to me you are a woman of faith, no? I too am a person of faith. And I also have faith to believe that you are not a bad person. But in all sincerity, you made a mistake that day. You did me and my family wrong when we were counting on you to help us at our child's party and you bailed on us last minute. And you continue to make mistakes when you lie and try to backpedal your way out of my genuine complaint towards you. I hope you can find the decency to acknowledge your fault, sincerely apologize, and learn from it. God bless you Lory.