I have come to this jewelry store many times before, mostly because it is the closest to my home…read more But I will never ever come back. I brought my watch in because there was condensation inside. The jeweler asked me why I wore it in the shower or a swimming pool. I told him I didn't do either. In fact, I've never worn it in the shower or in any wet situation. He looked at me and said, " You definitely did!" I didn't feel like arguing with him, but I thought at that point that he was very rude to argue with me when I had told him explicitly that the watch has never gone under water. When I came to pick up the watch, he warned me again about not getting it wet. Had he not heard me before!? I then took a look at my watch and saw that there was a chip on the crystal. That chip was not there when I brought this watch to him. It is not just a little chip, it is bold and extremely obvious, and I definitely would've noticed it prior to me bringing it in. In fact, if I had noticed something like that before I would think that it was possible that even handwashing could have gotten condensation into the bezel. He immediately argued with me and said, "Of course it was there!" That was absolutely not true and he continued to argue with me in front of a store full of customers and employees. This man is extremely extremely rude. He told me that he was too old to be arguing with a woman like me. To that, I agreed. He IS old and extremely crotchety. I will never step foot in this place nor would I recommend it to any of my friends. I'd be willing to go 10 more miles from home as to avoid this man again. He embarrassed me in the store, he did not listen to me, and then he wrecked my beautiful watch. Sooooo bad for business to have this man working at this establishment, and even worse that he is allowed to interface with customers.

I don't often write long reviews, but what happened today deserves to be shared…read more I walked into Swiss Connection this afternoon with something incredibly precious to me--a bent, nearly broken silver ring that my late father gave me for my birthday, the last piece of jewelry he ever gifted me before he passed away. My wedding is in one week, and I had been hoping against all odds to wear this ring as my "something blue." I wasn't sure hope would be enough. I came to Swiss Connection because every experience I've ever had with them has been marked by kindness, honesty, warmth, and true professionalism. Years ago, the owner, Jean-Jacques, replaced a watch battery for me on a Saturday morning during one of the hardest seasons of my life. I walked out of that visit smiling for the first time in days. That moment stuck with me. Today, I was met with that same care--this time from Jeremy, a jeweler whose talent and generosity truly left me speechless. From the moment he looked at the ring, Jeremy was honest. Silver is malleable, he said. He wasn't sure he could salvage it. He made no promises--only that he'd try and that he'd know within a few minutes whether anything could be done. I appreciated his transparency and the sincerity in his voice. While he worked, the staff (all incredibly kind--my golden retriever got just as warm a welcome as I did) made me feel at ease. Time passed, and when Jeremy finally emerged, he had a hopeful look in his eyes that I will never forget. He gently picked up the loose topaz stone and said he thought he might be able to set it after all. What happened next felt nothing short of miraculous. Jeremy didn't rush. He took his time. He handled that ring as if he understood exactly what it meant to me--because somehow, he did. When he reappeared again, it wasn't five minutes later. It was much longer, because he had poured genuine care and craftsmanship into trying to restore something irreplaceable. And he did. He handed me back a beautifully polished ring with the stone set securely, restored in a way I didn't think was possible. When he told me there would be no charge, the tears came immediately. I don't think I've stopped crying since. Thanks to Jeremy, I will be able to walk down the aisle next weekend wearing a piece of my dad--my something blue, and a reminder of his love on one of the most meaningful days of my life. Jeremy may not be a man of many words, but his work speaks louder than anything he could say. His craftsmanship, humility, and kindness are extraordinary. My father always appreciated true artisans--people who take pride in their craft and show heart in their work. Jeremy is absolutely one of those people. To Jeremy: from the bottom of my heart, thank you. To Jean-Jacques: thank you for creating a shop with soul, integrity, humor, and people who genuinely care. To Ms. Gerard: you're a true gem and I have enjoyed our conversations and how truly considerate and genuine you are. To Swiss Connection: you have a customer for life--me and my soon-to-be husband. You all made a wedding dream come true, and I will never forget it.

Our Spare Change. Rooted, here in San Clemente, you'll find the best of the best that work here…read more From starting (I believe) in an attic they have blossomed so quickly and is a permanent fixture in this beautiful beach town we get to call home. With an online store and an in person store, you get the best of both worlds. Jewelry that won't break the bank for the young and us older girls. You need to go in and see for yourself. Hopefully Hannah will be there because she will treat you as a long lost best friend.

Our Spare Change has a new location on Del Mar Ave and it is truly a dream! It is a large space and…read morefeels clean and inviting. The staff who greeted us were so friendly and helpful! I love the fact that charm necklaces and bracelets have made such a comeback. This shop has so many chains and charms to choose from too. Also, it's good to note that they mentioned they will be hosting workshops soon. I can't wait! I'll be first to sign up!

I cannot believe I haven't written a review for Nuggets and Carats! My family has been long time…read morecustomers of N&C since around 1993 and possibly before (my mom married my stepdad in '93 so that's when I have become familiar with them). I used to be a milspouse and while we lived in CO l had a horrific experience with a jewelry repair. All I needed was a watch battery replaced but two jewelry stores stripped the screws on the back of the watch! The one jewelry store kept telling me week after week that the screws needed this lubricant to help them unscrew. After 4+ weeks of this nonsense l finally told them to give me the watch back, we were done. I found that they were unable to get any screws out because all 4 were still in when l received it back (a lie from them saying they were waiting on the last 1-2 to unlock). I ended up visiting my family in CA and Brian and his wonderful jewelers not only had it fixed in less than a week, they also gave it a thorough look over and put in new screws that work better than the originals that came with it. I also had an antique platinum setting that l bought to use as my wedding ring except the middle diamond in the original setting was really small. I had a larger one to have set into it and there is NO ONE else l would trust with that! They did a beautiful job and you'd never know it wasn't original to the ring. It looks like it was meant to be that way. A secretary at my kiddos' school was telling me about her ring that so many jewelers couldn't fix. I recommended her to this shop. Although she went to their Mission Viejo location instead, she said she was thrilled that they were finally able to fix her ring when so many others said it couldn't be done. Currently, my late dad's Rolex is being checked by their watch person. My mom and stepdad have both gone through their watch person as well and have had no complaints. I think the best thing is the relief l feel when dropping my jewelry off here. I know that it will be in the best care and get the fix it needs. Brian stands by his work and l can say that from an issue (that would have happened when repairing it anywhere) that happened and Brian has more than made it right in the very rare situation that has happened. Brian's expertise and integrity is unmatched. I trust him implicitly and only come here for any repairs l need done. They are kind, professional, and knowledgeable.

Local jewelry store. Absolutely love the fact that it's in the neighborhood and you support local…read morebusiness and not a chain jewelry store. Had a custom charm done here after I lost my best friend to cancer. Just popped in to get my earring fixed and it took a minute and no charge- always helpful to be of service and with a smile! Thank you again and hope to see you again soon!

Rick the owner, is a well respected business owner and knowledgeable regarding all types of gems…read moreand valuable metals. His staff Nancy, Mikey and others are friendly, professional and very well informed when it comes to repairs and the jewelry business.

Went in looking for a chain so I could wear some pendents I owned. Was helped right away I wasn't…read moreable to get her name but 2 women were there and they were both super nice. While they didn't have the length I needed they offered to put an extension on it which worked perfectly for me. The chain was a great price and I was able to find a cute pinky ring also. Great atmosphere will be shopping here again whenever in town.

The jeweler is very nice and takes his time trying to understand what you want. Also price is…read morecompetitive compared to other places.

Super nice owner. I called before coming, to ask if they could look at a diamond I found and tell…read moreme if it's real. I offered to write a review if he would. Abby said he would do it without the expectation of a review. He definitely meant it. I called the jeweler down the road 'don robertos' and they said no while kind of laughing at my question. With the owner answering the phone, offering to share his expertise free of charge, I already know this is a well run business. Thank you guys!!! Beautiful jewelry and dependable owner you can trust to provide the value you deserve! Wow, what a great experience. Fozia greeted me and was so wholesome, genuine, and caring. This spot is a hidden Gem!

Colin was absolutely awesome!! He was so helpful and knowledgeable, and you can tell he really…read morecares about what he does. He did not make us feel rushed during our visit today and I really appreciated his kindness.

Emily and Monique are unkind and dismissive in the way they speak to you. Ring was to be ready in…read more3 to 4 days wasn't ready till day 9. The good the quality of work done and price

Think Twice Before Ordering a Custom Ring…read more We chose Brax because we wanted a truly custom engagement ring. We paid a premium for a personalized design because we believed we were investing in something unique, created specifically for us. What we didn't expect was to see our custom ring featured over and over again on the company's Instagram page. all without ever asking for our permission or consent. If you're paying extra for a custom design, you should know that it may not remain exclusive. In our experience, the ring we paid to have customized became part of the company's advertising. That completely defeats the purpose of paying a premium for something that is supposed to be personal and one of a kind. To make matters worse, when we returned to purchase our wedding band and complete our wedding set, we were treated with complete indifference. We simply asked for a brief phone call to finalize the details, but instead we were dismissed through text messages, assumptions were made about our budget, and we felt like our business no longer mattered. As returning customers who had already spent thousands of dollars, we expected professionalism and respect. Instead, we left feeling disappointed and decided to purchase our wedding bands elsewhere.

Gave a Carrera Carrera necklace to my friend that I've had in my safety deposit box forever. She…read morewent to Bracks to shine it up just absolutely a game changer!

Amazinggg customer service! I had a permanent bracelet fall off in under two weeks and I was so…read moreupset about it. It was a 21st birthday gift and I noticed it had fallen off too late, so I was unable to find the chain. Anyway, I called RG and Francesca was so understanding, she talked to upper management, and was able to grant me a new bracelet free of charge. And Alexis, the girl who put my new one on, was the cutest girl ever and put so much effort into making me feel heard and making sure my bracelet was on super strong this time lol. So impressed!! And it's beautiful, per usual.

Decided to shop in this area for small business Saturday and so happy I stumbled upon this store…read more The associate was super helpful and I'm so happy with my new pair of earrings as it was the perfect size for my double pierced ears