If I could give 0 stars, I totally would.
My vehicle has been sitting outside their shop since June 15th. At first, they said they would begin ordering parts immediately and would begin repairs by the first week of August.
By August 12th, it still had not been touched, so our insurance adjuster called to see what the hold-up was. S&S told him they are short-staffed but would start it next week.
Ten days later, our vehicle is still sitting outside, untouched. So my husband called and was told they are short-staffed and will begin working on it when they can, but they can't give us a date.
Meanwhile, every vehicle that has been parked next to mine has gotten in and out of the shop. We still have no updates as to whether or not they have gotten all the parts ordered or even a date as to when they will begin working on our vehicle. My insurance company gave them a check for $9000 in June to begin work. And for the past 90 days, my family of 6 has been without our primary family vehicle.
We're reaching out to our insurance adjuster today; we'll look for an auto body shop that can actually commit to a start date and keep that commitment. Or maybe a shop that can at least communicate with us when they aren't able to start working on it instead of waiting for us to call them. Never once did we receive a phone call from S&S saying "I'm sorry, we're sort of staffed, we'll get to it soon." No, we had to drive by the shop to see if the work had begun, and we had to take steps to contact them.
I understand that they've recently lost some employees, but if they're not careful they're gonna lose all of their customers. read more
