I rarely write reviews, and when I do, they are usually positive. However, this review is intended…read moreto caution consumers from buying from this company.
We own a number of Wesceramics cobalt planters. Recently, we purchased 2 pots from Wences O. (Sales Director & COO), and the process went reasonably well. I paid for the pots plus a delivery fee in advance via Zelle, and he personally delivered the pots.
On March 4, 2026, I started an email communication with Wences to order 2 matching saucers. On March 5th, I sent Wences payment via Zelle for 2 saucers plus a delivery fee.
After multiple follow-up emails, 2 saucers were delivered on April 9th by an employee. Unfortunately, one was the wrong size so the employee took it, and I was left with one. I soon realized that it was not even close in size to matching our existing saucers in height.
On April 28th, Wences emailed me pics of the replacement saucers prior to delivery. He agreed to reglaze them since the color was so far off.
On May 4th (60 days), I requested a refund due to the poor quality product and service received. Wences declined to honor my request since our saucers are a "special order". Why? I don't know since they're published as a stock item in their ceramic catalog.
On May 19th, he responded to my follow up emails by offering to replace the saucer that I have plus delivering the saucer that was the wrong size.
Since he would not honor a refund after 60 days of not fulfilling my order, I agreed to at least accept his offer to deliver the 2 correct saucers.
As I write this review, Wences has not responded to my emails requesting status updates since May 19th (30 days).
After 3-1/2 months since order placement, Wences has my $ but has yet to deliver the correct products - 2 saucers. Unacceptable product and service.
If you want to avoid this kind of time consuming and frustrating transaction, avoid buying from Garden Outlet or Wesceramics. Buy from a reputable San Diego area garden center.
Buyer beware!
