I have looked forever to find an eye doctor in Michigan who focuses on prevention and eye health…read more Dr. Totten was so amazing and takes pictures of your retina as a regular part of care and not just when there is a problem. That is something that is hard to find in our area.I felt that his exam was incredibly thorough. He was also fun to chat with and seems like a really great person. The office is clean and has a great vibe. I'd highly recommend this office if you're looking for a new eye doctor!

Waited on immediately by a very pleasant sales person. I found a frame which I liked but need to…read morego to Shoreline where my current frames were made so I can get the name of the lens.

My family has frequented Harbor View Eye Care for over 15 years for eye exams, contacts, glasses,…read moreand high-end Maui Jim sunglasses. Upon my recent visit to my hometown, Dr. Meengs gave me an 8:30 am, fast exam, fitted me for contacts, and explained everything in a friendly manner (5 Stars to that man, he is awesome!) But then I went to the front desk and the customer service took a verticle nosedive into Hell. An older man by the name of Brian took my paperwork. After Meengs returned to his office, Brian gestured toward a display and shortly said, "You need glasses. Pick something." I finished about, found some frames, and asked for lenses slightly weaker than my full-power prescription because I've struggled with migraines in the past. Brian simply said, "No." I pointed out that Meengs had agreed to do so. But Brain looked at my paperwork and said, "Only for your contacts. And I wouldn't have agreed to that. You should be wearing your full prescription." At this point, I thought I was speaking to a senior optometrist. After all, he had just voiced disagreement with Meengs' prescription. Sensing I would get nowhere, I asked for my written prescription so I could excuse myself. He gave me a paper for full strength glasses, which I hadn't even tried. Then he refused to give me a paper for the weaker contacts that I was actually wearing at that moment! Flabbergasted, I left, feeling as though I had wasted my time and money. Over the next week, Brian called me several times. He kept telling me, I needed to pay for glasses so that he could order them. Consistently, I asked for the slightly weaker lenses, the same strength as my contacts. Repeatedly, he dismissed anything I had to say and stubbornly told me, "No," and, "That's not legal," and "I won't change your prescription." Given how forceful and finite he spoke, I began to think that perhaps he was a new owner... I did not want to deal with such a pushy and unfriendly individual. Except he had sent in my Maui Jims to be fixed; I had to go back to pick them up! On the morning of my flight, I went to get my sunglasses. Although I approached him as friendly as possible, Brian was short with me. He overcharged me for the service of sending in my sunglasses. I asked for an itemized receipt, which he spent 5 minutes doctoring. I did not want to go around with him over $50. Except this time, my retired businessman-father was with me and he wasn't having it. Brian refused to go over the receipt. He REFUSED to give my father a PEN, (seriously!) He told us, "[we] should just leave," because he did not care what we had to say about how he treats his customers, "[he] was there to make money," and we weren't buying contacts or glasses. In the end, I went elsewhere to an ophthalmologist, and without issue, got what I needed. Both the ophthalmologist and an optometrist agreed, there is nothing illegal, nor liable, about selling weaker lens than a prescription, one simply won't have the best vision possible. 20/15 vision isn't worth migraines, not even 20/20 imo. So what's the best part of this customer's nightmare??? Brian is an OFFICE MANAGER!!! This stubborn, inhospitable man who voiced disagreement over my exam and my prescription is NOT an optometrist! Harbor View Eye Care is a nice store with a great location and an awesome optometrist, (Meengs.) BUT the 'non-owner office manager' is a grade-A.rrogant sob who has no business calling the shots on anyone's prescription, let along giving any type of medical advice. He should have referred to the DOCTOR who was literally down the hall or asked for additional paperwork if he felt anyway liable for filling a customer's request. Get this powertrip away from people or at least some hospitality classes!

So pleasantly surprised to see how wonderful the entire staff was! From setting my appointment…read morewith Amber, to the final goodbye. I have never felt so welcomed by any other eye care company. Thank you, Harbor View Eye Care, it felt like the most normal experience in 2+ years. That means everything in this crazy environment! Awesome experience!

If I could steer you away from this office I 100% would. How I would describe my experience in a…read morefew words is disrespectful and irritating. When I went for my first visit at shoreline vision I was treated as if I was an inconvenience to them. I never want to feel the way they made me feel ever again. The front desk women were rude and made snarky comments about me. The moment I left I told myself I would never return to their office for my eye care. I have had contacts and glasses for 19 years and this is by far the worst service I have ever received. 11/10 would not recommend! Even in my few times after my appointment they have been hard to work with over the phone. Later I went online to order my contacts my address was wrong on my billing and delivery. I looked over my papers and I did not once mess up my address. I will be finding a new eye care office asap.

From the owner: Shoreline Vision is the largest eye care provider along the West Michigan Lakeshore. We are a…read morecomprehensive medical practice that provides extensive eye care services from eyeglasses, safety glasses, contact lenses, and routine eye exams to glaucoma and retina care, LASIK and cataract surgery. We span the lakeshore serving patients from Ludington to Holland to Allendale.

I've never encountered staff so rude and unhelpful. They completely messed up my prescription and…read morefailed to properly bill my insurance. The people working at the front desk seem to have no idea how to do their job, and the eye doctor I spoke to seemed more interested in sharing long, boring stories than doing his job. Avoid at all costs!

Really really wonderful staff here. Came in as a new patient to this location after having a bad…read moreexperience at an America's Best in Northern MI years ago that scared me away from getting my eyes examined, and this was a 100% better experience to say the least. Prompt, friendly service with zero wait, and everyone from the assistant,to the doc, to the sales people, and manager were friendly and upbeat and took the time to listen. Doc really cares about what he does, ensured he covered all my concerns, and ultimately corrected a botched prescription from the other location that has been causing me issues for over 4 years. Manager Keith and sales rep Matt were very patient as I went over their many options for frames and lenses and were not the least bit pushy, and offered solutions that met my needs. They also fixed my fiancé's loose frames that weren't even bought there (he says thank you, they fit great now!). Truly impressed, and if I didn't have a full-time job already, I'd want to work there :) thanks guys!!!

I have had a really good experience here! My optometrist that I had been going to since grade…read moreschool retired a few years back and I finally decided I needed new glasses and figured I'd give Eye Care One a try as I live down the road. They've been really great about everything! I actually ended up buying my frames online from another store and they've still been incredibly friendly and patient about me going in for adjustments and questions while I sorted out issues with the frames (tip: don't buy glasses online!) My wife goes there as well now and had a similarly great experience. For some reason I was always lukewarm on the idea of going to a chain/franchise but am pleasantly surprised. Thanks!

Been going to the Henry St location for several years. ALWAYS been treated well and have had…read moreexcellent service. Great people!

I respect the Doctors and their practice, Although im getting another opinion on my vision status…read more While arriving on time for an appointment I was surprised to see no less than 24 others waiting. My time is important too. I understand that things happen to alter schedules and appointments however, why over schedule too many people and make them wait and wait? If I was late there may have had an issue. We should each be respectful of each other's time. We'll see what happens next time. I would suggest calling before just going on time. Thats what I'll be doing from now on!

Horrible receptionis, tried to chance an appointment for my 90 year old father but she was on some…read morekind of power trip thinking there is some kind of HEPA law on appointments. In 10 years and hundreds of appointments scheduled for my elderly parents I've never had a problem scheduling appointments anywhere. No wonder why this place gets 2.8 stars. Looks like you lost another client

Personal, professional, top-notch place for you eyes. Linda will greet you pleasantly. They will…read moreturn down the background music, if you ask nicely. Dr. Gunderson is like an old friend with tremendous expertise. I use the Muskegon office, and it feels like a time warp, which I love. Excellent!

From the owner: Superior, experienced optometrists and staff providing top-notch eye care and the products you need…read moreto look and see your very best!

Have used this provider for several years, but they now have "appointment only" so stopping in with…read morea question or request is out. I wanted information on my prescription and left multiple messages and email with no response at all. I'm sure they didn't want me to go elsewhere. They also need a lower price point selection of glasses. Very expensive frames. Very friendly office, but I'm just not happy there and will be changing as soon as it's time for new glasses.

The doctor and Gwen (who handles everything in the office) are very nice people. And they seem fun…read more I joked around with them, and appreciated their sense of humor, etc. I am happy with my glasses, even though I could have spent less online. I feel strongly that you should support some local businesses. But I can't give them a 4 or 5 star, unfortunately. My glasses took one month to arrive, which wouldn't really be a problem (I understand there are some issues with supply chain). I wouldn't even mind that they took four weeks, but the communication all the way through the process was not good. I called three times the week I was told my glasses were supposed to arrive and never heard back. What sort of professional office never returns your call? Looking back on it, I actually had to go to their office to schedule an appointment because I called to be their customer and never heard back for more than two weeks. I was told consistently "You are on my list to call." I've had people I dated and ghosted me who were better at communication. After they told me glasses would arrive in two weeks, and three weeks and four weeks came and they didn't respond to messages, I finally drove to the office and had to summon them to the door (it was 4 PM on one of the three days their offices are open). If you are reducing the days you are open due to COVID (which was what they told me), I can understand that. But you'd think that you would bend over backwards to make sure you service customers the three days you're open. I shouldn't have to call repeatedly to get information about my glasses. I called three times, left a message, and never heard back. I fully believe the last time I called they simply didn't answer my call. That's not professional. My glasses were there when I stopped by. So, the lesson I learned - be a squeaky wheel and you'll get some attention from these folks. I was fitted and paid. No apologies. Nothing like "Sorry we haven't gotten back to you, etc." You'll see another review here on Yelp from someone who also never got calls back. It got to the point where I actually wondered if maybe they were going out of business, and I would be out the money I deposited, which was half my total bill. If they were as efficient in communication as they were in taking my money, they would be the best optometrist in the world. Instead, they are simply average, albeit with great personalities. I liked the people in the office, but I shouldn't have to push them to communicate with me. Here's my feeling: they don't want to really grow the business much any more, and both the doctor and office manager are fine with that. So this business is basically run as a hobby. Wish I could give a better review. I guess if you are ok with bad communication, go with them, but be patient.

This place is incredibly unhygienic and unprofessional. On my fifth return to adjust my nose piece…read moreon my frame which had broken skin, I asked for a new pair of glasses and the guy said no. The markup is so bad and they are making big profits but not hiring exceptional staff and enough of them. Greedy.. They were shutdown by the Board of Health as they refused to follow covid guidelines which is unbelievable and obnoxious given that they house medical staff. Stay away!!! Walmart's Optical is a hundred times better!!

I went there for glasses. I had insurance. The girl…read morebehind the counter said with a surprised tone "Wow....you have the BEST insurance I've ever seen" That was good to hear. Still cost me $240 out of my own pocket! For ONE pair of glasses. Then I lost my job and insurance. Next time I went to America's Best. It cost me $90 out of pocket....with no insurance. For TWO pairs of glasses. Something just aint right.