I set up an apt for my Windows, Screens and sills to be cleaned Inside and Outside. Three guys came over to do the job. One on inside windows, one on outside windows and one guy for the screens. I assumed the tracking and white outer portion of the screens would also be included. After the guys left the windows looked great! Although, I did notice the tracking was still fifthly. I sent a text message and pictures to the number I set up the original apt... 24 hours late and still No Reply about my concerns. The next day I decided to give the company a call to inquire about my tracking not being cleaned... nor my outside portions of my screens being wiped. I received a Text messages about 30 secs after I called which read... " I'm Busy at the moment. please text me." Now having confirmation that this number is able to receive text I'm becoming irritated... Because I did text... Yesterday, without a reply. I re-text my concerns and now its been another four days without a reply. I'm not holding my breath that I'll ever receive a phone call or text. Maybe I was wrong for assuming the tracks would be cleaned... Maybe they should have informed they are not included... Is it an additional service??? I have no clue because NO ONE HAS ADDRESSED MY CONCERNS. So to wrap things up, I'm extremely disappointed with the lack of response I received in regards to my concerns. read more