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    Rustler's

    5.0 (1 review)

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    7 years ago

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    Seoul Pocha - Tteokbokki - 떡볶이 Hotpot bulgogi (sweet and savory) - 뚝배기 불고기

    Seoul Pocha

    4.2(123 reviews)
    4.1 miGatewood UCD

    Another great meal here last night -- haemul pajeon (seafood pancakes)!…read more Once again, very friendly table service Ample parking to the east

    From the moment we arrived, Tristan made us feel as though we were an inconvenience. While we did…read morehave a party of 12, I arrived an hour early specifically to notify the staff. This was an impromptu celebration due to family being in town for the holidays and my daughter's birthday. The establishment offers a promotion of one free hour in a medium room (which accommodates up to 11 people) with a minimum $100 spend. I asked whether we could pay the difference to use a large room since we had 12 guests, but was told that was not an option. We were happy to proceed regardless and paid for one hour in the large room. When our paid hour ended, some guests had left. I asked if we could then move to a smaller room and use the complimentary hour. I was told no rooms were available, but that we were welcome to remain in the same room for the additional hour. We stayed and were careful to leave exactly at the one-hour mark. Unfortunately, when I received the check from Tristan, it included charges for two hours of the karaoke room. When I questioned this, his response was extremely rude, stating that "I had a choice not to stay." This did not reflect the conversation I had with our waitress. I explained that I was disappointed this was being disputed, especially considering our approximately $500 tab, but the issue was not resolved respectfully. While we did enjoy ourselves overall, the customer service was very disappointing. Sierra was polite and genuinely tried to de-escalate the situation, which was appreciated. However, due to Tristan's complete disrespect, and handling of the situation, we will not be returning. The food was just ok, the derive was slow (we were told there was only 3 servers out of 8) but we were there more for the experience, which was obviously skewed because of the poor customer service.

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    Seoul Pocha - I think this is private karaoke

    I think this is private karaoke

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    Karaoke room

    Rustler's - karaoke - Updated May 2026

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