RIP my spine forever...my posture is terrible, I don't stretch, I have anxiety that manifests…read morephysically in my neck and shoulders, and am truly a massage therapist's DELIGHT! Lucky for me, Katie at the Mirror Lake Inn spa grabbed her hot stones and got to WORK. The 80 minute massage I experienced was truly next level relaxation. I made the appointment for a Friday one week before, and was so excited to get in. The spa itself is gorgeous, though a huge bummer that the sauna and locker room aren't accessible at this time due to COVID. I took a walk through and had envy for everyone who got to enjoy that level of LAVISH. Still 5 stars even though I didn't get the full experience. Staff was fantastic and you can't beat the location. This is the biggest, splurgiest "treat yo self" I'll do all year, as an 80 minute hot stone massage ran me more than $200 with tip. She's not cheap but I will continue to rationalize this experience in my head as 100000% worth it. The need to not pay attention to anything but my back feeling better for an hour was a gift only $200 can buy. This business page is confusing and the photos are more indicative of the INN then the spa. I stayed at the next door high peaks resort and did a service here, and you do not have the stay at the inn to enjoy the spa. Happy relaxing and thank you to Katie and the team at the spa for such an awesome experience!

Disclaimer first - I did not experience the spa, just the Inn. The Inn is spectacular. We were…read morehere for two nights. The Inn looks out over Mirror Lake with spectacular views of the lake and Adirondacks. Our room was large, comfortable, and beautiful. The Inn amenities include small lake front beach, indoor (heated) swimming pool, and the largest hot tub I've ever seen in my life. There are three dining options - upscale restaurant, casual bar (they share the same 4 diamond restaurant kitchen) and a waterfront pub. We spent time at all threes spots. Food and drinks at all were perfect. A great place to stay for a romantic getaway.

I cannot say enough wonderful things about Holly at River Rock. She truly saved the day…read more After another stylist canceled on me last minute for a wedding, I was in a total panic. I called around to multiple salons and everyone was fully booked, including Holly. When I explained my situation, she didn't hesitate. Even though she was off that weekend, she graciously made time for me and completely turned a stressful situation into a beautiful experience. Holly was incredibly kind, accommodating, and extremely professional. She worked quickly without rushing, and my hair turned out absolutely amazing. I made it to the wedding on time and feeling confident, which felt nothing short of miraculous given the circumstances. As a bonus, her adorable cat Moose came by to keep me company during the service. This was such a sweet, unexpected touch that honestly made the experience even more special (I'd happily pay extra for that!). Holly is one of those rare people who truly shows up for others. I am so grateful for her generosity, talent, and professionalism, and I cannot recommend her highly enough. Thank you to the truly good people of the world! Holly is one of them.

Massive foil job 4 days ago with "honey" highlights. Still have a root line with lots of grey and…read more85% brown hair that is a bit mousy. I clearly requested to cover the grey and keep being mostly blonde, and honey highlight sounded great. I was offered a great idea for a fix after this, but I declined. Holly is a very nice person - I am glad so many people had a better experience than I did and I am sorry this did not work out as I thought it would.

I had a very disappointing experience and would strongly caution against booking this salon…read more I reached out on December 2nd to book a hair styling appointment for December 13th at 12:30 PM for a 3 PM wedding. Sarah handled the call and emphasized that I needed to "actually show up," as she would be coming in specifically for this appointment. While that comment felt odd, I agreed because I really needed reliable styling for a wedding. After the call, I sent a follow up text to confirm the appointment, which she confirmed. The day before the appointment, while already traveling to the area, I sent a courtesy text asking whether a wash was included. Only then did she respond with, "So glad you texted me," and informed me she could no longer do the appointment at 12:30 PM and instead asked to move it to 9 AM. That was not possible for me, as I already had another appointment at that time. This change was communicated less than 24 hours before the appointment, and only because I proactively reached out. After I explained that I could not move the time and that this was for a wedding, I received no response at all. By that point, all other salons and stylists in the area were fully booked, leaving me in an extremely stressful position. I understand that things come up, but for event services, especially weddings, clear communication, reliability, and follow through are essential. The lack of advance notice and complete lack of follow-up made this experience incredibly frustrating. I would not recommend booking if you need dependability.

I got married at Golden Arrow Resort and chose Sarah because they referred her. I live 4+ hours…read moreaway I was highly reliant on their referrals. Immediately there were red flags. When I needed questions answered she was barely responsive. I would have to text multiple times to get the simplest answer (e.g What time do you need to start? Can you recommend extensions? Standard questions. I'm still waiting to hear back about extensions, btw,) but I digress. In planning a wedding, you have to pick your battles, so I gave her a pass for being non responsive. I gave her a pass when she was 30 minutes late. I gave her a pass when she forgot tools she promised to bring. I even gave her a pass when she charged me $100 MORE to clip in a few extensions. (The irony being how many times I asked about extensions & how that would've been a great opportunity for her to say she would charge me an additional $100 on top of the already $125 to clip in a few extensions...Especially when my hair was down and took her less time than anyone else's hair,) yet, this gross lack of transparency is not even the reason for this review. THIS is why I would never ever recommend her. First, my hair looked NOTHING like the picture I showed her. Not even close. It was over sprayed, matted down, & the curl was coming out within MINUTES. When I got my dress on, looked in the mirror & saw how half of my hair was straight & half was curled, she had already left. She couldn't even wait until my dress was on. She had JUST finished. My bridesmaids & photographer were texting & calling her over & over to come back. She had to still be close. They called from their phones, from my phone. Didn't matter. She never responded. I'M STILL WAITING on that response. My Wedding was in September. It's December. I assumed I'd hear something. An excuse, an apology, an offer for a refund. Something. Anything. I've gotten nothing. The worst part is, since we all had to run around & try to find a way to fix my hair we were so late that pictures had to be bumped to cocktail hour which I had promised our whole party we wouldn't miss. On top of that, no one could fix what she did so my hair looks horrible in all my wedding photos. So, she botched my hair, caused me a ton of anxiety, & screwed up a timeline I had nailed down for a year, all because she didn't give a sh*t about me on my wedding day. So, here's me not giving a sh*t that this review will effect her business. Brides. Go somewhere else. Anywhere else. She's unresponsive, shady, lacks talent, and morals. And if Golden Arrow still has her on their referrals list, remind them of how poorly she treated me and my loved ones on my wedding day.

lovely atmosphere, most amazing colorist, personal pservice like no other.read more

Jackie, the men's haircut gave me the best haircut I've had in a very long time. It did not take…read morelong only 20 minutes.

I don't know what happened here. This was always such a great salon. My family and I had been…read moreclients of Tammys for years when we came home for the summer, We were sad to hear she had sold it. The new owner did my son hair. He was mortified by her breasts hanging out of her low cut, too small top. She is a woman I would say close to 60 and dressed like a teen age girl with out the body of one. It was very uncomfortable for a 12 year old shy child. She was also very disorganized and rushed. This was definitely not what we had encountered in previous visits, and we had been customers for 20 years. Really it's too bad.

I would to start of by saying, there would be NO STARS IF I COULD POST WITH NO STARS…read more I had made the appointment two days prior. I arrived on time. Loretta wasn't even there. I had to wait 15 minutes before I could see her. The room where Loretta works was MESSY, UNKEMPT and DISGUSTING. I had to wait another ten before she even started. Keep in mind I asked for a mani and pedi. She started with the pedi and LEFT DEBRIS ON MY NAIL and then did one coat of polish. OH! Thank god she only has regular nail polish because I wouldn't trust her with ANY gel or ANC polish AT ALL. SHE BARELY REMOVED MY CALLOUS'! she was moving the table around to start to paint my nails. At this point, I'm feeling extremely rushed WHICH I WASNT THE ONE WHO WAS LATE. Loretta proceeds with my mani, at this point I'm being civil. She has no plain black or white polish, so don't even bother with designs. SHE LEFT MY NAILS DIRTY, AGAIN, AND PROCEEDS TO PAINT THEM!! One coat too! They were messy, rushed and my one year old nephew can paint my nails better than her! TO TOP IT ALL OFF, THEY ONLY DO CASH AND CHARGED ME $80 NOT INCLUDING TIP. Oh and yes, I did drop the money back off WHEN THE BUSINESS WAS CLOSED BECAUSE NO ONE WOULD WAIT. Please, save your money, patience, and time, GO ELSE WHERE!

I have to trust Liz IDK but she keeps up on trends and new hair techniques, she used clay one time…read moreto lighten my hair, then next time foils, and next time toner....at usually 120 to 180 a pop....very pricey speaks eloquently and does not gossip in her shop.

Definitely not mixing this up with another salon as the owner suggests (there aren't many to mix it…read moreup with anyway in saranac lake). Plus I would never forget where I got this haircut. I talked about the experience with a few other people as well! Telling it exactly as it happened, so perhaps the policy had been changed but I don't appreciate the owner saying otherwise. Owner needs to accept that not everyone always walks away happy and that not everyone will leave a 5 star review (and if they don't, it's not because they were mistaken on where they went!).

I have been going to Hairport for years. Karen and I discuss what I want done and she makes…read moresuggestions, but she listens to me, and I always leave happy with the results. It is so nice when you find a good hair dresser that understands you and that you can trust. Karen is that kind of beautician.

Just a bad experience from start to finish…read more Showed the woman a picture of the haircut i was looking for specifically. Nothing too fancy either, a modified high and tight while keeping a good amount of length on top. I even mention "i'd like to keep the length on top" She proceeds to just give me a buzz cut with a fade in the back. Happened too fast for any objection on my part. I could have gotten the same haircut by heading down to the military recruitment office. Total time spent in the chair was less than 10 minutes and I was charged TWENTY dollars. A 20 dollar mistake I won't be making again.

I keep telling myself not to go back there because the service is inconsistent and more often than…read morenot service and quality are poor. Last summer after a K-Nails pedicure I ended up with an ingrown toenail so deep that I had to have a podiatrist's help to correct it. But a few weeks ago I went impulsively. I asked for a basic pedicure with no polish. The technician did a superficial job, very little grooming, just clipping and filing, no cuticles, no lotion. Another staff member arrived while I was there, turned up the salon music AND turned on her iPhone's music, then ate breakfast at her station. I did not complain because I should have known better, paid the $50, left a tip because I felt bad for the obviously inept and inexperienced technician, maybe straight out of school and didn't know any better. But I know better and I won't be back.

I went their on 6-18-24 I went and this big fat lady that waddled around the salon and the entire…read moreplace was shaking. But while she was doing my nails she would slam my hands on the table and now I bruises all over my hands and my nails are chipped but also it was not clean in there they used old nail filles and they were not nice. I was there on a nice vaction with my family and I live in NYC and i went to my nail tec in NYC and they said " this is a awful job". There were some other people waiting and there was only 2 people working and the owner was on her phone the entire time that i was there. It is very sketchy and I felt very assaulted by my nail tech. DO NOT GO THERE!